“The providers that I am working with at Brightside are wonderful. This is my first experience with mental health resources that has felt safe and I truly feel like I'm being listened to and that the team has my best interests at heart, and not a generic push of textbook plans.
The only things that I wish could change would be the option to lengthen therapy sessions to 60 minutes, and to have the ability to schedule out more than one week at a time.”
“Finding it hard to change my account settings to just medication care - it won’t let me access my dashboard before scheduling a therapist which I no longer need because I’ve found one independently”
“Since being with Brightside my medications have changed & it’s become harder to find the best medication for anxiety. I have taken Clonazepam for several years and was very stable. It’s frustrating to have to start searching for the best medication at this point. It’s not just Brightside. The formulary for my insurance causes frustration with increased changes. Trying to find a balance.”
“Providers and therapists are great. App leaves something to be desired. I wish you could book recurring appointments with therapists, or up to 2 appointments at a time. Only being able to schedule 1 appointment within the next 2 weeks means that meeting with the therapist weekly (when that's what they've suggested) is very difficult, because that first week is often totally booked, and this happens it perpetuity because you can't book very far in advance.”
“There should be a place we can write down notes to share with our caring team. Sometimes we miss out sharing vital information that’s bothering us…other than that it’s fine.”
“Love the convenience of this service. Only negative feedback is that “Request medication review” confuses me. I wish it just said “schedule follow up appointment” and then you could always fill out the questions afterwards. Also the multiple choice questions are hard to answer. “Which symptom is most bothersome for you?” doesn’t include the answer “feeling sad” which I would think is a common response.”
“Apart from not knowing details from the psychiatrist on when slight changes start happening, what to expect and what needs to be done from my side. How will be the journey? Rest seems to be going okay so far.”
“It was a Godsend that I contacted Brightside.
I was immediately was able to meet with Dr. Goldstein and she has wonderful.
She checks in on me and is always easy to talk to.
I appreciate the wok that Brightside has done for me.
Thank you”
