“I’ve tried to message and set up an appointment, but I’m not getting any responses. I need a prescription refill, but I’m not sure how to get one. It’s pretty frustrating.”
“I'm on the medication plan so I get unlimited messages to/from my doctor but it sometimes takes multiple business days for them to get back to me. And with every refill, they have to give approval to my pharmacy which causes delays and I end up not getting a refill in time, causing me to miss days. Overall: Convenient but overpriced for the slow responses I receive.”
“It's ok but I don't feel like I can depend on it for long term care because my providers keep changing when I don't want them to, and I have few options to change providers when I *do* want to.”
“difficult to find a mutually convenient appointment time slot for the first consultation. not enough options for providers. medication isn’t working. nothing can be resolved over messages so you incur a copay for every meeting.”
“The only success I have had in the past six weeks is getting an appointment with a provider who could prescribe a much needed medication. She has been very thorough and accommodating, and I am having much success with the medication. However, the therapy side of the process is challenging. There were not a lot to choose from initially, and the available time slots were also lacking. I requested a change in therapists and was granted that request with excellent customer service. Then it all went downhill. I had to wait a couple weeks for an open time slot, the therapist was a no-show, and it took 36 hours to receive communication telling me I should have know after I waited online for half my session. I did not know and recieved automated messages all the way until 15 minutes before the appointment, even a threat of a no show fee. Maybe I should charge Brightside instead.”
“It's really hard to navigate and hard to communicate in a timely matter. Struggling to get a prescription refill because the therapist are not properly communicating with the Drs. Booked wrong appt. because the information given to me by the Dr. to make a follow-up appt was not clear on how to do. I ended up booking the wrong appt with a therapist instead of the Dr. and now Im stuck with no medication because I need to do another follow-up and pay $25 again when I just had an appt. on Saturday for the same thing. Really very frustrating.”
“I was aiming to get help with being distracted, as in ADD but was placed on Lexapro for anxiety and depression. Every has a little anxiety and depression through their lives but not everyone needs medication. Not sure what I think of Brightside at this time.”
“I wish brightside had a more broad range of things they covered. Depression / anxiety is very limiting and also 30 minutes is not enough time to talk to a therapist”
“Brightside is a good option for those with a busy work schedule, but I have yet to feel significant improvements after months with them. The sessions are really short and seem to lack structure and I do not feel I am making forward progress.”
“Extremely expensive. Also, the cost was totally non-transparent. I found out a month after my visit, that the visit cost $500. I would have liked to know this beforehand. You should post your costs publicly and clearly.”
“I am not doing okay as I should. The Aripiprazole you gave me is not helping me to control my situation, I went to E.R and they me ATIVAN 1 mg which has been great in controlling my situation. Please could change my medicine to ATIVAN 1 mg. Thanks”
“This service has a really hands off approach to care, but they are very agressive in forcing responses, and immediately prescribed medication. Additionally their website denies access to the rest of the website until you schedule a therapist meaning, since I am seeking outside care I really can't reach out to my psychiatrist or use the website.”
