“I was very excited at first and optimistic. However, I get 30-minute calls with my therapist now, and there is nothing I can resolve in that amount of time. Since I have a copay, I cannot schedule multiple calls a week without paying a lot. I am thankful for the medication management but can get that from my PCP. The reason I am using Brightside is for the therapy. It's not really panning out right now.”
“Brightside has been extremely helpful for me. It has helped me work through some trauma and realize a few things about me and my relationships with people. With Brightside I don’t feel as down or depressed as I was before.”
“Brightside makes it so easy and convenient to get care. My providers are wonderful, and scheduling is super flexible. It's an amazing price for the quality of care you receive. Most places have a wait time of several weeks before you can receive care, but with Brightside, I've been able to make next-day appointments. It is life-changing. I just wish I could get my Brightside services covered by my insurance plan.”
“This is a very effective way of getting treatment for anxiety and depression. I was in a dark place and this has been a savior considering try to find a local psychiatrist is nearly impossible.”
“Though I like Brightside, lately I have had trouble accessing my lessons. I also just messaged my therapist because my dashboard shows an old appointment is upcoming so I am unable to book my next appointment with her. The customer service team have been kind and helpful, but these issues are making it difficult to use Brightside.”
“I have gotten a great deal out of Bright side and intend to continue the servise but I would have a few notes when it comest to the usability of the online portal and booking of treatment. I would LOVE to be able to book 60 min sessions with my therapist to get a lot more out of an individual session.
Also would love to have a dedicated smart device app rather than constantly using the web browser. I know this is a nitpick but would be a great deal more convenient.”
“I love Brightside. After having my 2nd baby between my crazy work schedule and my psychiatrists already booked up schedule, I could never get an appointment that worked for me to discuss my medication changes with her. I began researching online doctors or psychiatrists and came across a few but ended up picking Brightside because I liked the fact that you could submit a request for review at any point if you felt the treatment was off track. So far it’s been wonderful, I have appointments with my provider on my schedule and don’t have to worry about drive time or leaving my house if I’m already home after work. I love it and it’s been super convenient for me.”
“Great service!! Was so easy to schedule an appt for meds when my depression got bad. Unable to get in with someone local for 6 weeks. Had seen the Dr and my meds again within 48 hours. Lifesaving. Literally!”
“Understanding how the system works is difficult. There’s no way of tracking when my next appointment should be or if I need one at all to get a refill. I’m also not sure if that happens automatically or not. Also the first provider I had missed an appointment and tried to shift the blame to me and the second one is just kind of assumptive and rude.”
“I’ve had good support from Brightside for several months. Unfortunately this last month it was difficult for me to schedule visits with my provider and therapist, so I did not have enough sessions with them. I have found a local psychiatrist that I have begun seeing, and hope to find a local therapist.
Brightside has given me a clear diagrammatic view of my progress, and I will miss that! I have enjoyed working with Erik Frost and Amanda. I wish I could have had more and longer sessions with Erik. Fifteen minutes twice a month is not much! I also wish my insurance covered this, since it has been pricey for me.
I’ve felt cared for, and been given good advice.
Thank you!”
“I love that they were able to find a psychiatrist quickly and efficiently for me. However, the therapy option that was offered cost more than what I was able to pay. Therefore, I was unable to take advantage of their therapy options.”
“Stephanie has been a Godsend - she got me started on the right track with meds and I am feeling so much better. I had for years been scared to try medication - even though I knew I needed it - but she was so understanding and really listened and made me so much less fearful. I am so glad I reached out to Brightside and took that first step - best decision I’ve made in a while!”
