“Since being with Brightside my medications have changed & it’s become harder to find the best medication for anxiety. I have taken Clonazepam for several years and was very stable. It’s frustrating to have to start searching for the best medication at this point. It’s not just Brightside. The formulary for my insurance causes frustration with increased changes. Trying to find a balance.”
“For the amount I pay I don’t necessarily get anything out of Brightside. I can’t afford 200 dollars a month for a session with a therapist. So my plan is the cheapest and it gives me nothing in return. No point in continuing paying.”
“Providers and therapists are great. App leaves something to be desired. I wish you could book recurring appointments with therapists, or up to 2 appointments at a time. Only being able to schedule 1 appointment within the next 2 weeks means that meeting with the therapist weekly (when that's what they've suggested) is very difficult, because that first week is often totally booked, and this happens it perpetuity because you can't book very far in advance.”
“Brightside not only has amazing providers and therapists but there support staff and response time when issues come up is outstanding. Their team is incredibly understanding and the help they provide is without parallel. I highly recommend Brightside to anyone looking to better their lives!”
“Brightside has been a saving grace for me. Being able to speak to my therapist when it is convenient for me in a setting where I am comfortable works. And they take my insurance!!! File the claim and bill me for my copay!!! I can afford therapy now! Thank God!!”
“I've been so pleased with the care I've gotten from Brightside. Every member of the staff has been kind, caring, and genuine and they've done everything possible to make it easy for me to receive the care i need.
I never imagined a virtual service could help so much but Brightside has been lifechanging.”
“I want to be clear that any negative feedback should not reflect on the two providers that I have been connected with during the time I used Brightside. However, there is nothing but negative feedback about the platform itself and it's dangerous. I am lucky to have other supports in my life, but all the extra time and frustration that your platform has introduced is enough to push me closer to the edge and might be pushing others over. You should be ashamed of you treat people, especially knowing that anyone coming to try to use your service is already in some level of need or even crisis.”
