“I was very excited at first and optimistic. However, I get 30-minute calls with my therapist now, and there is nothing I can resolve in that amount of time. Since I have a copay, I cannot schedule multiple calls a week without paying a lot. I am thankful for the medication management but can get that from my PCP. The reason I am using Brightside is for the therapy. It's not really panning out right now.”
“Brightside was the perfect fit for me. I've been struggling off/on for a long time. The providers where great, the system is amazing. Say to work with, personalized, and easy since it's Online. Highly recommend. I'm doing so much better know it's amazing. Thanks Brightside!”
“I have not seen the commitment from therapy that I thought I would get. I started this to have someone to talk to and that truly hasn’t been the case. Thanks all the same”
“I get requests to rate the performance of my provider I’ve only spoken to that person one time how can I write their performance I mean seriously besides give me a prescription I’ve been alone at this the whole time”
“I need more help with my focus and anxiety. My Lamictal is helping but I need more help. I think the night meds make me like a zombie and I have a hard time staying awake and focusing through the day. I need more help. Please.”
“The idea is nice, but the response times are so slow and I e been out of my anxiety med for a week because the psychiatrist upped my dose and my insurance needs prior auth which brightside doesn't do. So now I have to go back to my doctor so I can get it refilled. Going on week 2 and I'm miserable. So it's kind of a joke”
“There is no Theraphy which was not told to me and you have to pay every month just to get them to release your script. I understand business. However this is not ok. If my “dr” actually listened to me that would be one thing.”
“Im stuck and I don’t feel like the medication is helping in all aspects of care. Frustrated at the moment and might leave the service soon when I find a provider.”
“I don’t feel like this is worth the amount of money it costs just to have a prescription written, the provider doesn’t really check in. You just pay 100$ to have a prescription sent to a pharmacy that will charge you 30$ to have it filled it’s all really frustrating and feels like a waste of money. If you’re looking for a way to spend money on something that doesn’t make a huge difference weather you get the script written in your doctors office or not here it is!”
“Although I have spoken to a representative and they were kind, I still am unable to make appointments with my doctor due to a glitch in the system . It hasn’t been fixed and hasn’t been followed up on. Also I found it extremely difficult to alter an appointment that has been made. The last time I spoke with the therapist I will end up paying over 4 dollars a minute and we discussed the problems with Brightside patient care for 15 minutes. I’m quickly losing hope in this system…and it’s too expensive.”
“Poor (would rate ‘needs improvement’ as poor is a bit harsh and not exactly accurate) only relates to the lack of response to the two questions I posed to the care provider online. Neither was answered or acknowledged. Not sure if he received them and seems there is no way telling on the site. Very frustrating.”
“I was very happy in the beginning. After i discovered that my insurance can't cover the cost because they reimbursed per meeting and they can't reimbursed a monthly fee. But i have decided to continue because i really need to invest in myself right now but now i have been stucked to level 4 with the exercices and my therapist left. So it's been basically 3 weeks without therapy so i am basically paying for nothing right now.”
