Brite Decking Reviews

Name: Brite Decking
Address: D3/101 Rookwood Road, Yagoona, New South Wales
Rating: 4.14

4.1 Rating 266 Reviews

79 %

of reviewers recommend Brite Decking

Company Reviews

Metrics

4.1

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Brite Decking 5 star review on 29th August 2024

Marica 0423433218 Calleja

Brite Decking 5 star review on 26th August 2024

Anonymous

Brite Decking 5 star review on 8th May 2024

Brite Decking 5 star review on 14th September 2023

Anonymous

Anonymous // 01/01/2019

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“Great high quality product, unique (old boat) and easy to install, backed up with fantastic customer support, online instructions and fast delivery given the circumstances.”

Brite Decking 5 star review on 20th July 2021

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Posted 3 years ago

“We recently had a patio installed and was looking out for some quality decking. I came across the Brite Deck website which provided some brilliant information as to what we were after. I sent an email and got a phone call shortly after from Justin who was very helpful and talked me through the process. He said he was going to ship some samples out for me to look at. Expecting to receive a brochure in the mail, i received a package with actual decking. My wife and I went through them all and fell in love Merbau 2.0 Solid XS. We called Justin back and told him what we were after and he send back a very resonable quote. He recommended Liu's Carpentry ,Decking and Pergola which we engaged and could not be happier with. Both Zhong and Justin made the process super easy. Thank you Justin and the team for such high quality material. Here are some shots of how it looks.”

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Posted 3 years ago

“A great product that looks fantastic. No more splinters, nails popping up or re-painting- what more could you ask for! Definitely worth paying a bit extra for. Thanks Brite Decking!”

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Posted 3 years ago

“It has bowed. Not even 6 months in the sun”

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Posted 3 years ago

“We did not have the most positive experience with Brite deck, mostly due to their lack of communication with us. They were not good at returning calls and emails, and they made a few mistakes with our order. We also have not had a good experience with composite decking, I will share my review after having the product for 8 months. All the research we did about composite decking was about how ‘maintenance free’ it’s supposed to be, but for us it’s been the complete opposite. If I had my time again I would not be spending thousands of dollars on composite decking. Starting from the beginning, our delivery was delayed twice, we were promised it would arrive on a certain day and the delivery driver just didn’t show up and didn’t call. After our builder began to install it we realised there were 2 different colours delivered. It was very hard to speak to anyone over the phone about our stock because no one would return our calls. Eventually Brite deck delivered a new batch of boards this time they were 3mm wider than our original boards. Brite deck ended up refunding some of the costs for the error which we were satisfied with and the only good part about our experience. For us, the delivery delays meant we had to reschedule our builder each time, and by the time the final product arrived, our builder had other commitments so it dragged on a lot longer than it should have. We selected a light grey coloured deck that only looks good when squeaky clean, otherwise it shows all dirt and marks, I would recommend a darker colour as we have spent most of 2021 cleaning our deck. Our deck started growing mould everywhere and looked horrible. The problem just kept getting worse with all the Brisbane rain this year. We’ve had to bleach wash/scrub it at least 6 times to remove the mould, it’s permanently stained in some areas now. When we tried to get in contact with Brite deck again for some advice, no one would call us back, I had to call 3 times and send 3 emails to get someone to respond. Eventually we received some advice from Steve at Brite deck to buy a deck sealer to protect it from mould. This has somewhat worked for us in most but not all parts of the deck. Note this is not a brite deck product. The sealant is very visible when wet due and looks like a bad paint job but we’d rather have that then the mould. Some people seem to have positive experiences with Brite Deck and composite decking, so I wanted to leave this honest review to help others make their decisions when planning a project like this.”

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Posted 3 years ago

“Decking was installed in accordance with your Specs but we find planks constantly moving back & forth due to expansion/contraction. Most importantly the product is extremely difficult to clean. We have to spend hours using a scrubbing brush & high pressure spray. Would not recommend.”

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Posted 3 years ago

“Installed the Brite Deck with the help of a mate. Really easy to lay and looks great, easy to clean especially with the 2 dogs tramping all over it. Great customer service when ordering and quick delivery.”

Brite Decking 5 star review on 4th July 2021

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Posted 3 years ago

“Very happy with the Brite decking used for our pergola. Very easy to install and looks great”

Brite Decking 5 star review on 3rd July 2021

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Posted 3 years ago

“Good product, easy to install, friendly customers service.”

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Posted 3 years ago

“The service was great and Justin was very helpful with the selecting the right type of decking for us. The decking boards we purchased are excellent quality and come with 15 years warranty.”

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Posted 3 years ago

“My experience with Brite Deck has been poor to say the least. The warranty isn't worth the paper it’s written on. I have had the product for less than a year now and it looks 10 years old. The boards do not match and have rough edges which I was told to sand back myself as the product is still fit for purpose. This product has been installed in a brand new house and looks awful. I will be ripping it up and throwing it out. Everyone that comes to the house comments on how poor the decking looks and even ask if they are second hand boards. Photos don't lie.”

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Posted 3 years ago

“Very good customer service. Friendly people. Be aware of colour samples. My Merbau lightened up considerably. This was not my preference as I was covering concrete path between existing timber decks and the sample was a much closer match. In full sun the composite really lightened up. It still looks good and is a quality product.”

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Posted 3 years ago

“Used Brite decking product for corner seat frame. No problem with product, however I wish Brite decking would have solid edge boards as an option as this was top screwed fixed and routing boards to make fascia boards work is lot more work.”

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Posted 3 years ago

“Great product, excellent service, delivered on time, lighter than other products, very good price...would use again!! For customers I would suggest getting full length boards if you can, especially for a smaller decking area as butt joins do not look good at all, unless you have a full breaker board separating the areas. It is worth the wastage to get full length boards”

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Posted 3 years ago

“Need better fasteners. The weak points on your product are your screws. They are too weak. The heads snap off under tension”

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Posted 3 years ago

“Top decking, professionally installed, maintenance free”

Brite Decking 5 star review on 30th June 2021

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Posted 3 years ago

“Lisa was so helpful with all of our enquiries, ordering and delivery. Very happy with the exceptional service and we are loving our deck.”

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Posted 3 years ago

“I'm very pleased with my decking project. I replaced the merbau boards with SOLID XS composite boards. The quality of the boards is excellent and the cutting to size was not as difficult as I imagined it would be. Thank you Justin for excellent customer service. Your messaging was clear and prompt, and your guidance for a novice like me is appreciated. I would recommend Brite Decking product and service highly.”

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Posted 3 years ago

“Initial contact & service was great but then needed a refund and it took months.”

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Posted 3 years ago

“Decking looks fantastic only plastic hold down brackets pull through easy”

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Posted 3 years ago

Brite Decking is rated 4.1 based on 266 reviews