Brite Decking Reviews

Name: Brite Decking
Address: D3/101 Rookwood Road, Yagoona, New South Wales
Rating: 4.14

4.1 Rating 266 Reviews

79 %

of reviewers recommend Brite Decking

Company Reviews

Metrics

4.1

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Brite Decking 5 star review on 29th August 2024

Marica 0423433218 Calleja

Brite Decking 5 star review on 26th August 2024

Anonymous

Brite Decking 5 star review on 8th May 2024

Brite Decking 5 star review on 14th September 2023

Anonymous

Anonymous // 01/01/2019

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“Brite decking are amazing to deal with. Their attention to detail and quick response times are fantastic. Justin could not do more for us and their carrier should be noted too that they kept us updated with delivery dates and times. They also helped us unload which was amazing. The product is awesome and looks fabulous. We have not laid it all yet, and we can't wait to see the final results. Also their follow up is incredible we had outstanding items that were delivered ASAP. 12 out of 10 for us.”

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Posted 2 years ago

“Brite decking and particularly Lisa was amazing to deal with. We oredered and had delivered to a propert 2 hrs from Sydney. And I then changed my mind. Totally my fault as I’d ordered incorrectly. They were great , swapped and redelivered within a week . Rarely get that type of service.”

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Posted 2 years ago

“DO NOT BUY FROM BRITE DECK Ok, I'm sorry to say but after writing up a positive review on this company. I have had the worst experience thus far. It's 3-4 months and counting but I have yet to have my issue resolved. I have even contacted Stephen Scott (Founder), which after 1 email reply.. that was it. Basically, I ordered the nextGen titanium composite board. However, the boards arrived damaged and some you can see the discoloration already. Even though they were damaged, I had no choice but to use them as I had the framing built and I had a deadline for it to be completed so the area can be used. The team at Brite are aware I had to use the damaged board. I have been contacting Brite about getting replacements on them but to no avail, no one would answer my emails. Not even Stephen who is supposed to be Founder of Brite would answer my emails. It's very frustrating. Apart from that, even if they do replace the boards, who is going to install it? I've already cut, shaped, drilled them down... this takes a lot of time and it means I'll have to do it again. Have a look at the photos and tell me who would be happy with that. It hasn't even been 6 months and it already looks like it's been there for years. On their website it's supposed to be weather resistant with a double layer of ASA, protection against weathering, stain and fading and supposedly 30 years warranty. It hasn't even been 6 months and I'm having trouble getting the damaged floors replaced. I'm now asking for refund on the damaged boards as I can't be bothered installing them myself. Unless they offer to install it, then fine. Be warned of Brite, DO NOT buy from this company as they have not been very professional in resolving my issue. I would recommend any other supplier of Decks, their product is not as good as what they seem. I paid $9k for these boards and I am deeply disappointed. I've given these guys several chances and until now it has not been resolved.”

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Posted 2 years ago

“Ordering was easy however part of order missed from first delivery and a long wait to finally receive complete order. Very satisfied with product overall.”

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Posted 2 years ago

“Offers no solution to a clear warranty issue, they don’t call back or say they’ll pass it on but it just doesn’t happen. We’ve chased them for weeks/months and there’s no solution, nobody has come to inspect cracks in boards after only months of use. Even a sample board that has always been indoors shows cracks. This is not ok! They were very quick with replying before purchase, but customer service is worth nothing. The person I spoke with on the phone is great at his job: fencing off the people that are actually responsible. Must be a hell of a job.”

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Posted 2 years ago

“Good service and customer service”

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Posted 2 years ago

“Bought from Justin. Great customer service. The driver delivered with the large truck but carried all to the designated area on shoulder. Hard work. Happy with Brite. Thank you Justin.”

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Posted 2 years ago

“Great customer service Thank you”

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Posted 2 years ago

“Hi I was extremely satisfied with your customer service man Lou was awesome to talk with”

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Posted 2 years ago

“Your customer service representative (Lou) was always polite and responsive, cannot question her commitment thanks”

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Posted 2 years ago

“Good range of Colours and easy to work with”

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Posted 2 years ago

“Easy to install. I have a large excess of joiners, screws and edge clips. Do you want them back?”

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Posted 2 years ago

“We looked at several different products before we settled on Brite Deck (the best combination of grain, colour options and scratch-resistant). The after-sales service has been very good as well.”

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Posted 2 years ago

“Good product to work with, stylish finish”

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Posted 2 years ago

“Just received my decking, about to install the frame.”

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Posted 2 years ago

“From the first contact with britedeck it was a stress free experience, the hardest part was me making the decision on what colour, good range to choose from.. I love my new entertainment area”

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Posted 2 years ago

“Great product, very helpful staff thanks Brite Decking”

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Posted 2 years ago

“Material fades easily in sunlight”

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Posted 2 years ago

“Product delivered broken and scratched numerous times after very slow delivery. They say it will be there on a Friday, expect it the next fortnight Friday and that’s after you have to chase it up numerous times! Company tries to blame the customer. Take lots of photos! Don’t be fooled by nice initial customer service. They will treat you like a criminal if you complain about broken and scratched boards delivered! The boards are thrown around in the back of the truck in the same manner they treat customers who have spent over $15k! Absolutely disgusted. Should’ve saved the stress and gone to Bunnings.”

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Posted 2 years ago

“Product is the best i have used From ordering to delivery was slow. Nigel was very professional regarding eventual delivery”

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Posted 2 years ago

Brite Decking is rated 4.1 based on 266 reviews