Login
Start Free Trial Are you a business?? Click Here

Brite Decking Reviews

4.2 Rating 281 Reviews
79 %
of reviewers recommend Brite Decking
Company Reviews Metrics
4.2
Based on 281 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 77%
Accurate And Undamaged Orders
Greater than 81%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Read Brite Decking Reviews
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Ben Shephard
Verified Buyer
“Terrible service, slot of simple mistakes made”
Helpful Report
Posted 3 years ago
Ken
Verified Buyer
“The product expands up to 15mm in direct sunlight which makes it too difficult to measure accurately and keep straight.Overview is I would not use this product again.”
Helpful Report
Posted 3 years ago
Marko
Verified Buyer
“Hi, we were extreemly dissapointed with the colour variance in the boards supplied”
Helpful Report
Posted 3 years ago
Tate
Verified Buyer
“It has bowed. Not even 6 months in the sun”
Helpful Report
Posted 3 years ago
Chris
Verified Buyer
“We did not have the most positive experience with Brite deck, mostly due to their lack of communication with us. They were not good at returning calls and emails, and they made a few mistakes with our order. We also have not had a good experience with composite decking, I will share my review after having the product for 8 months. All the research we did about composite decking was about how ‘maintenance free’ it’s supposed to be, but for us it’s been the complete opposite. If I had my time again I would not be spending thousands of dollars on composite decking. Starting from the beginning, our delivery was delayed twice, we were promised it would arrive on a certain day and the delivery driver just didn’t show up and didn’t call. After our builder began to install it we realised there were 2 different colours delivered. It was very hard to speak to anyone over the phone about our stock because no one would return our calls. Eventually Brite deck delivered a new batch of boards this time they were 3mm wider than our original boards. Brite deck ended up refunding some of the costs for the error which we were satisfied with and the only good part about our experience. For us, the delivery delays meant we had to reschedule our builder each time, and by the time the final product arrived, our builder had other commitments so it dragged on a lot longer than it should have. We selected a light grey coloured deck that only looks good when squeaky clean, otherwise it shows all dirt and marks, I would recommend a darker colour as we have spent most of 2021 cleaning our deck. Our deck started growing mould everywhere and looked horrible. The problem just kept getting worse with all the Brisbane rain this year. We’ve had to bleach wash/scrub it at least 6 times to remove the mould, it’s permanently stained in some areas now. When we tried to get in contact with Brite deck again for some advice, no one would call us back, I had to call 3 times and send 3 emails to get someone to respond. Eventually we received some advice from Steve at Brite deck to buy a deck sealer to protect it from mould. This has somewhat worked for us in most but not all parts of the deck. Note this is not a brite deck product. The sealant is very visible when wet due and looks like a bad paint job but we’d rather have that then the mould. Some people seem to have positive experiences with Brite Deck and composite decking, so I wanted to leave this honest review to help others make their decisions when planning a project like this.”
Helpful Report
Posted 3 years ago
Steven
Verified Buyer
“My experience with Brite Deck has been poor to say the least. The warranty isn't worth the paper it’s written on. I have had the product for less than a year now and it looks 10 years old. The boards do not match and have rough edges which I was told to sand back myself as the product is still fit for purpose. This product has been installed in a brand new house and looks awful. I will be ripping it up and throwing it out. Everyone that comes to the house comments on how poor the decking looks and even ask if they are second hand boards. Photos don't lie.”
Helpful Report
Posted 3 years ago
Tom
Verified Buyer
“No support with on going issues. We where left with the issue with no support going forward”
Helpful Report
Posted 3 years ago
Stefi
Verified Buyer
“You guys do not care. We been here at least 3 times. Someone meant to come and have a look months ago.”
Helpful Report
Posted 3 years ago
Andrew
Verified Buyer
“Horrible product and really bad customer service”
Helpful Report
Posted 3 years ago
Brite Decking is rated 4.2 based on 281 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request