Brite Decking Reviews

Name: Brite Decking
Address: D3/101 Rookwood Road, Yagoona, New South Wales
Rating: 4.14

4.1 Rating 266 Reviews

79 %

of reviewers recommend Brite Decking

Company Reviews

Metrics

4.1

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Brite Decking 5 star review on 29th August 2024

Marica 0423433218 Calleja

Brite Decking 5 star review on 26th August 2024

Anonymous

Brite Decking 5 star review on 8th May 2024

Brite Decking 5 star review on 14th September 2023

Anonymous

Anonymous // 01/01/2019

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“Service and range are exceptional, smooth operation from order to installation.”

Helpful Report

Posted 2 years ago

“The product is great, however, 2 planks were obviously from a different batch. This wasn't a problem as we had luckily over ordered, therefore, it was unnecessary to use these. I am particularly happy with the actual colour and product. However, delivery has not been as I would have expected from a company such as yours. The first (and what should have been the only) delivery was on time and I thought complete until we commenced the job. Turned out that 7 bullnose planks were not included. After contacting Brites I was led to believe the missing planks would be delivered 1 week later. However, only 5 turned up. This was unsatisfactory as we were waiting on 7 to finish the job. As I write this, the job is concluding today and we are still short 2 planks. When they finally arrive the builder will have to return (a 1 hour trip) to satisfactorily complete the job. I am sure this is not the kind of feedback you want about your business.”

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Posted 2 years ago

“It was a pleasure to deal with Brite Decking. All of our questions were answered immediately and great advice was offered too which we took up. Would recommend their service highly.”

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Posted 2 years ago

“Justin gave us a very good service. He told us how to install the decking and selcet material and all information. In this way we installed the decking very easy, saved a lot of time. Your service is much better than Bunnings and other companies. We like to buy your boards in future if we need. Thank you very much for your hard work and help us a lot ! from Liming Chen”

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Posted 2 years ago

“boards still creep even when using the teeth blocks, the planks are not uniform width and the end caps are useless as they fall in, then they fall out "need to be glued in"”

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Posted 2 years ago

““Cracking boards, cracking boards everywhere!" Just like all bad reviews I read about Brite Decking, this one is about not caring about their customers, warranties, and the overall poor quality of the product. I have a warranty issue which I reported 15/03/2022 and the first couple of months after reporting it, I was being ignored. Just ignored. No debate, no nothing, just ignored. I got told that the founder of the company was in Columbia, and he needed to deal with this. I guess the whole warranty process falls apart if 1 guy goes to Columbia and apparently emails don’t work there either? As I have seen on different review platforms this seems to be the way they avoid honouring warranties. They try to drain you until you give up. But I did not give up and finally after 4 months of ridiculous excuses, somebody finally came round and admitted the product is faulty, but the solution offered would still leave me at least $10,000 out of pocket myself to rectify all the issues and I would need to dispose of the faulty boards myself. They advertise on FB as a true-blue Australian company with long warranties. And mentioned that several times in the quoting process claiming they were manufacturer and supplier. So, I did the right thing and bought products from them late 2018 & again in 2021. Very responsive and attentive during those sales processes. Could not fault them. But of course, that is at the stage where I am spending money with them (Over $14,000 in total). Turned out they did not manufacture themselves and started shifting blame on “their supplier”. Which is amazing since I have emails from them in 2018 claiming they manufactured the product themselves. The whole idea about composite boards is that they are low maintenance and will last for years, what a joke if you get them from Brite Decking. I have lodged with NSW NCAT & NSW Fair Trading as have done many other people. The more of us that put a complaint in, the better. So, this company gets stopped before they do even more damage. It might even be a good idea to get A Current Affair involved. Feel free to email me on rubbishcompositedeck@outlook.com”

Helpful Report

Posted 2 years ago

“Although we didn’t do the project quoted by Steve, his follow up was excellent and accommodating, supply service and pricing very competitive, Ken Doyle Licensed Builder”

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Posted 2 years ago

“Understood my requirements, delivered when we requested decking and advised when approaching our property. Brite did all the right things, good to deal with, and the results look good.”

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Posted 2 years ago

“As yet I have not installed decking but the quality looks amazing good I would like to say that Laura who works in your Yagoona office was a total pleasure to deal with not only did she go above and beyond she did so in a extremely professional manner, no matter what went on she dealt with it,I will even say if it wasn't for Laura I would have ended up purchasing elsewhere. Laura is a credit to your company and deserves appreciation.”

Helpful Report

Posted 2 years ago

“Buying the product was not difficult. When I wanted to change the order from pick up to delivery it took 6 phone calls to speak to a person. For a national company, the service is appalling. I would also suggest taking the delivery cost into account when buying it. It adds in heaps.”

Helpful Report

Posted 2 years ago

“We chose this brand because of the dark rich toned brown colour, but the boards looks faded and completely dull. Every single person who has visited our house, has pointed out the boards look so old and faded , like we used old boards. The sales person said this is a dark chocolate brown, but it is no where close. Even though we go ta small sample home, it looks like the sample did not show the poor surface colour and finish of the boards.”

Helpful Report

Posted 2 years ago

“Ordered and paid a substantial deposit for Limewash 2.0 and we were promised by Luigia that it would be held for us as was being run out. We received Limewash 3.0 instead that we consider a less attractive product. Boards were very dirty when delivered and are not easy to clean. We can't get the mould (in particular) off them. They stain badly and stains seem to be ingrained. We had advised friends that we thought Brite was a good product but now advise them to use Trex or Modwood.”

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Posted 2 years ago

“Quality products. Specially great service from the team.. 100% I am happy With everything..”

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Posted 2 years ago

“Awesome deck, easy to assemble, plenty of fixings included, cuts just like timber and looks fantastic! So many compliments so far and it's only been down for 3 days. Luiga was super easy to deal with and gave us plenty of info which helped us make our decision. Due to the size of our deck, I now have enough offcuts to use for stairs up to the backyard. Super happy with our Brite Deck!”

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Posted 2 years ago

“Easy to order and very helpful”

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Posted 2 years ago

“Our sales consultant is Justin,we are happy to choose Btite Decking for our decking project.”

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Posted 2 years ago

“Amazing product. The deck looks better than it wood in any wood. Installation was easy and straightforward. Outstanding customer support!”

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Posted 2 years ago

“Great service by brite decking. Had a little problem with decking, not their fault and couldn’t do enough to help. From the salesman to the delivery driver excellent service. Thankyou and will use again for sure”

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Posted 2 years ago

“Decking arrived, the greys are fabulous, we put down the dark side and it looks magnificent. It was simple for a handyman to install and we are so pleased with the end result.”

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Posted 2 years ago

“Justin was great to deal with, quick to respond and informative. Unfortunately there was an issue with 3 of the 7 fascia boards which arrived with bowed appearance side-to-side, & one of which had damage. Justin quickly arranged with his dispatcher to send out replacements.”

Helpful Report

Posted 2 years ago

Brite Decking is rated 4.1 based on 266 reviews