British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,021 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,021 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Repaired on day following problem. Engineer was on time, friendly and helpful. Fixed more than the original fault without extra charge.”

Helpful Report

Posted 1 year ago

“Left us without heating or hot water for 3 weeks when we had a newborn baby at home. Ordered a new boiler with them and installation kept being delayed by their shambolic service.”

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Posted 1 year ago

“The app isn't working again. I can never see my had usage anyway but now I can see very little on the app. I am however able to make a payment. What. A. Surprise.”

Helpful Report

Posted 1 year ago

“Can’t believe that British Gas has passed a supposed outstanding gas bill from my late mother’s estate to debt collectors. My Mum was in a nursing home for a year prior to her passing and we kept upto date with bills for the little energy used, and after sending off a final meter reading showing no usage since previous bill. They still said we had debt outstanding. Atrocious!!!”

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Posted 1 year ago

“Since I moved into a new home 4 months ago, they have been charging me incorrectly for my electricity as they have wrong meter number saved on their records for my flat. I told them about this a number of times as I have called and called and called. Always get shrugged off from the phone calls with the usual "we have escalated this and someone will get back to you". Yet it's months later, never heard anything from anyone and I am very stressed about my finances being affected by this as whoever's bills I am being charged for - they use at least double the electricity as I do. So all in all - horrendous experience.”

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Posted 1 year ago

“Any problems have been sorted out very quickly and staff have been very helpful.”

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Posted 1 year ago

“This company BRITISH GAS AND DYNO ROD broke the floor, walls of my house and did a lot of damage and cheated. Guys please be careful. I have had Home care 4 For Boiler , central heating, gas , electric contracts with this company. Payment for each month was £48 . I call them when I have problems with the boiler pressure in my house. Unfortunately, In the name of work, the destroyed my entire kitchen in my house , the bathroom floor , kitchen floor and removed my entire kitchen base unit. they did checking to find the pipe leaks for about 4 weeks, put holes in about five different places in my house and suddenly stop working and disappear. When contacted later, I was told that my pipe work was not done properly by the previous workers so they could not come back to do the work. My question is, why didn’t they tell me after the first 2-3!days that they couldn't continue my work for that reason. Then at least I would have no damage in my property. In this damage condition of my house they left me without hot water and heating . I have communicated to them through written letter but no solution till now. I am living in very bad condition without hot water and heating with my family including small children’s .I just want to say that I will take them to court for the damage they have caused me in the name of doing my pipe work. Please beware of such scams. But I believe there are still many good companies in this line, who are honest and trustworthy”

British Gas 1 star review on 27th March 2023

Helpful Report

Posted 1 year ago

“I regret choosing British Gaa. I moved in two years ago. I am yet to receive what I need to enable me to read my meter. Apparently they put me on a waiting list since August 2021. What a mess. I have tried over and over again. Apparently the house already has a smart meter and all I need is a device but I am on a waiting list. Unfortunately I am tied into a contract.”

Helpful Report

Posted 1 year ago

“What can i say, British gas over the last 12 months has caused such stress , not only did they mix up my meter readings, which took months to sort, they are now sending me demand bills for my deceased mother, who lived on her own in a council property, she had no estate, i have already informed British gas of her death and that the property has been passed back to the local authority, to no avail, they now sending me a letter, to my address demanding a payment of £574.71 p I have had a right guts full of British gas, what a incompetent company they are, again i will be going to ofgem to sort them out and this time i will take it all the way, i will be as ruthless as them.”

Helpful Report

Posted 1 year ago

“Shocking service”

Helpful Report

Posted 1 year ago

“I tried to swap in January and it swapped due to debt! I called and asked what debt as I hadn't checked my meter as just a few weeks prior I called regarding my consumption rate and was told if I was due anything it would be CREDITED to my meter. Come the swap day my gas got swapped and I was told on that day a member of British gas added it as DEBT! I told them I only took the £20 as when I first joined yous failed to give me a top up card for 3 days. The day I got the card numbers I topped up £100! After almost 8 weeks of promised call backs and managers lies. I got a manager to listen to that call. Once again no call back and I had to chase this up, finally a lovely woman found the issue seen I called and refunded me. Once again I TOLD yous to ACCEPT MY SWAP ASAP as due to the emotional stress and leg work I had to do I wasn't going to give yous anymore money! The one day when it was cold I went into my emergency and thay convently when yous tried so once again stopped due to 1.98 of debt! I called and was told they need to investigate my debt!! I already done it for you and so did the woman! Now edf have told me they are no longer going to try and now I have a gas meter on pay as you go with a company who refused to take blame and a dry meter with EDF this needs to be sorted!!!!”

Helpful Report

Posted 1 year ago

“i,m with British gas past 4 years and struck because when i bought this house it corona time and they were there and i was thinking they are good supplier however they are worsen i have never seen supplier like them, I'm in the uk past 24 years and this the worst supplier i experienced, i,m giving this feedback beucase i,m a family man providing food and facilities to my family. i have raised many complaint and any time i raise complaint the outcome is always written by indian people sitting back in india as they don't know the system here, if they don't have anything to say they block you in the chat system if they are on the phone they block your number so that the call is always goes to busy tone.”

Helpful Report

Posted 1 year ago

“Meant to mention I am a pensionet”

Helpful Report

Posted 1 year ago

“I paid my gas bill a week before it was due. They then took my dd out so now 1000 pound took out. I spoke to them immediately told me to speak to my bank as if they were to refund it would cost me about 200. I went into my bank but couldn’t do anything as not same day. Spent ages on phone to my bank and said need to speak to bags. Spoke to bags again and they said will refund gas but refunded electricity which I didn’t want. Still waiting for refund. Has really affected me with my finances and struggling but stress of this is absolutely terrible”

Helpful Report

Posted 1 year ago

“1 star is 1 too many. Had an appointment to remove my gas meter and supply in May 2022. They cancelled 2 days before due to lack of engineers. Contacted them back after they never rescheduled, eventually getting a new date in January 23. Was told I would not have to pay standing charge they were still charging me. After 3 or 4 complaints finally getting a letter telling me I can basically get stuffed. So I now have to pay 7.5 months standing charge, approx £95, for their inability to complete on their obligations. DIsgusted customer”

Helpful Report

Posted 1 year ago

“Doesn't deserve any stars!! Please explain how such a company is still running? I am so angry!! I can hardly be civil. I moved into a new premises and I changed suppliers straight away from British Gas, m because I just absolute hate British Gas. Glad I did because they have proved me right! I got a final bill before it changed over for £202.57 for a period of 7 days. No idea how it was this expensive. I tried to get an explanation as to why it was this expensive. Instead got a solicitors letter threatening me to pay the bill. Please be extremely carful when dealing with this company!! I would defiantly avoid all costs.”

Helpful Report

Posted 1 year ago

“Had an engineer out today,what a guy. Really friendly,very knowledgeable knew his stuff. Took his shoes off very polite an covered his work area with dust sheets. His name John Buttle I think”

Helpful Report

Posted 1 year ago

“I've just had a new boiler and 2 new radiators fitted. My lounge doesn't heat above 18 5 degrees abd that's after it's been on for 8hrs. I'm gutted ot cost a lot of money and my situation is no better than before.”

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Posted 1 year ago

“2 days of hell.”

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Posted 1 year ago

“They used to say 'Easier on the App' It wasn't! Now does not work! Used to have a great web site (I am going back many years!). I assume the management of that era has retired. Simply dreadful site/ app - bad design execution and operation (plus smart meters seem to cause BG severe problems). The only good thing is that energy keeps being supplied! I will be changing when current energy fuss has abated.”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,021 reviews