British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,022 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,022 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think British gas has let me and my family down booking system terrible, engineers worst than useless customer service put the phone down when they are not happy with your questions phone calls not put on record. I was told I would get a call back within 48 hours after British gas could not make my Sunday PM appointment surprise surprise no phone call, I pay over 60 pounds for a service they advertise at 21.50 pounds I would love to go on TV to explain to potential customers JUST how bad they arr”

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Posted 3 years ago

“Radiator leaking valve, very old System valve new would not fit Frank our engineer was able adapt to fit made a very god job done under difficult times conditions well done him”

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Posted 3 years ago

“Thanks to Rushikesh, Customer Service Adviser, who was on live chat with me and his good attitude helped me to solve my problem asap...”

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Posted 3 years ago

“Absolutely vile they put me and my kids at risk as they told my ex who was domesticity Vilont and threatened to bleach my newborn baby where I live, and took no accountability and hung up on me eveytime I tired to get him taken off my account absolutely disgusting”

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Posted 3 years ago

“Absolute tosh, noone knows whats going on, never get the right information, change their mind daily and blatantly lie and make up figures - biggest waste of time since Brexit”

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Posted 3 years ago

“It a joke ? These disgusting liars don't care about customers, Huge fake that treat people like they are nothing. Those errogant ask you to stay days at technician alert while nobody plan to come, If at 1 from 10 appoitments someone will come in a day delay, he doesn't have spare parts.”

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Posted 3 years ago

“Joined British Gas in September I am disabled can’t get to read my meters even though I have smart meters there apparently not compatible now have to wait till January so bound to have a big debt when it finally gets sorted would have stayed with my old supplier can’t believe how hard to switch”

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Posted 3 years ago

“Waited 3 weeks for repair man after boiler stoped working. Engineer turned up with no spare parts. He promised to return next day but didn't show. After contacting British gas, they told me I'd have to wait another 4 weeks for another engineer. I'd been a customer of British gas homecare for 20 years. I told them to shove it and and booked an engineer off the net who attended same day. My direct debit was cancelled the same day. Diabolical customer service.”

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Posted 3 years ago

“Started a conversation with on line agent said yes can help you with your issue then gone no more contact for over an hour now told my chat was ended and now no agents available rubbish service only been with the company a few weeks and can't wait to leave”

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Posted 3 years ago

“Disgusting behaviour to customers!!!! Left a disabled family member without any gas or electricity for over 3 weeks as couldn't get out of the house.... Everytime I rang they hung up totally disgraceful stay away!!!!!!!!!!!!!!”

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Posted 3 years ago

“Unfortunately I had no choice joining BG as I was with PFP who went bust. BG are just an absolute shambles of a company, Live Chat there is never anybody available, call centre operatives can barely speak English and struggle to understand what I am saying. I set up a DD on Monday online and was told the monthly payments would be £211 , I received an email today saying thank you for setting up your DD , your payments will be £290 !!”

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Posted 3 years ago

“The most USELESS and WORST company since Enron. I have asked to change my meter on Ten separate occasions. Every time I'm given bullsht promises and persistently lied too and promised a call back which Never happens. Banging my head against a brick wall is far more productive than calling this lousy company”

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Posted 3 years ago

“I have credit account for electricity, they charge me for direct debit and deposit for account opening and still pre paid meter ... I pay direct debit and top up same time. Try calling british gas and 5 times transfer between departments and 40 minutes waiting all time ... and not sorted. Calm centre must be in Pakistan because only strange accent people work up there and cannot understand them. Shame”

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Posted 3 years ago

“Absolutely fuming at British Gas's useless customer service teams. I had 4 agents cut me off as soon as they realised my complaint was a lengthy and complicated one! I am so frustrated that I am changing energy suppliers. STAY AWAY FROM BRITISH GAS. Seriously they are an absolute joke and will have you crying from frustration at their inability to assist. The live chat put me 56 in the queue. I waited for around 30 mins a time, and then as each agent either cut me off or transferred me to another agent, I was again put to the top of the queue! Calling them will have you waiting for up to an hour if not more!”

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Posted 3 years ago

“3 months of holding on the line. Absolutely shocking service. As a developer we use BG for the utilities but can never speak to anyone. I am pulling my hair out with this joke of a company and useless employees. Cant i give 0 stars?”

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Posted 3 years ago

“Absolutely shocking and appalling company. Left my elderly mum without heating for 9 days over Christmas without heating because the engineer did not pick up part from depot. On servicing the boiler engineer a year later the boiler would not work after engineer left. Engineer left the system with no water pressure and he set the boiler internal thermostat wrong! Absolutely shocking dishonest company! Please beware just want to rip you off, do not care about customer!”

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Posted 3 years ago

“Terrible. I needed a simple one off quote that you can't get via the website cos they just want to sell you the monthly packages. I tried to call and was instantly put 15th in the queue. After almost an hour I hadn't moved very far so decided to try the live chat on the website, they were close (it was before 4pm?) So redirected me to the WhatsApp chat. The whatsapp automated chat asked me the same question 3 times in a row, ignoring each response, then redirected me to the call center. Brilliant. Tried again the next day, was in another phone queue and didn't have the whole day to stay on the phone. So tried the live chat via their website again, this time I got through to a person, but it took them 5-10mins to get a reply every time, they explained it was because they were working from home and the systems freezes. Each time I asked the same question, for the one off quote I needed, 5-10mins I got an apology for the wait and then another wait, this person didn't simply think to stop apologising and respond to my actual question. Finally after 40plus minutes of the text chat I was quoted £150, which I had paid £45+vat last year with British gas, I expected the price to have gone up, but not that much, so I questioned it. I was advised there was no discounts, but I could sign up to their monthly scheme which would get the job I needed done, plus something I didn't need doing and cost me much more than the £150 I was just quoted. I replied I would go elsewhere cos it's the most expensive I've been quoted. Next day the WhatsApp message chimes in. Asking me those same questions I'd been previously asked and had answered multiple times. I responded I'd had my quote and gone elsewhere. Then I got an instant reply that the cost of the job would be £95. Not what I was quoted yesterday, but still one of the most expensive quotes I'd received. Again I said I'd booked with another company. The WhatsApp chat then continued to send me repeats of the same automated questions over and over again. I've had to block them.”

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Posted 3 years ago

“Completely useless website, stuck in the dark ages”

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Posted 3 years ago

“I moved to a new home a couple of months ago. There was a smart meter installed but the display was broken: the touch screen never worked and the device constantly went off-line until one day it just gave up trying to connect, meanwhile constantly beeping. I chatted with a BG customer service person to see if the issue could be resolved. He was completely clueless: he asked me several times to wait while he double-checked information and consulted with colleagues. Initially they refused to do anything because they claimed the device had been installed more than 12 months previously (fact that I could not verify because I've only moved there 2 months ago) and that if I wanted to get it fixed I had to pay for a trader to do it, or I could have the smart meters removed at the cost of £139 for the electric one and £125 for the gas one. After more argie-bargie, they agreed that, because I was a new house owner, they would replace it. The first slot available was one month down the line, which was not ideal but I accepted. A couple of days later I received an email from BG saying that my appointment was cancelled because I did not qualify for a replacement. They asked me to call them if I had issues with that. Unfortunately I'm on a fixed tariff, so I'd have to pay to quit them now, but will definitely do so as soon as feasible and never look back! They are a arrogant bunch. Avoid!”

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Posted 3 years ago

“I wouldn't even give this company 1 star if I had a choice. They are an absolute joke!!!! Never have I dealt with a company that is so poorly managed, the customer care team have no clue what they are talking about. They are absolutely useless. They lie to you non stop and tell you an engineer will be out to fix your metre by 6pm. Please call back if no one turns up. So we did.. Shocker offices are now closed over the weekend. Weve been left for 9 days with no hot water or heating and 2 young children in the property.. one has asthma serverly. We were told we were priority due to this.. I have now been on the phone to a customer 'care' advisor for 2 hours!!! He isnt answering any of my quetions..he keeps putting me on hold whilst im half way through talking. I have asked over 20 times to speak to a manager. He is telling me one isnt available yet I can here her in the background telling him what to say..he has asked me several times why I need to speak with a manager. I have told him 4 different reasons and have said can you answer or resolve those 4 questions.. he has said no.. I have said well there you go then I need to speak with a manager. I will be leaving british gas this afternoon and moving to another company. This company is a joke and should not be allowed to trade. And to top it off.. they have taken £3.60 over 2 days off of our credit amount.. how ???? How when we have had no use of gas ?!!!!”

Helpful Report

Posted 3 years ago

British Gas is rated 1.2 based on 3,022 reviews