British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,021 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,021 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please do not use this company dreadful service. I have made several complaints about the ridiculous amount of money charged on my bill, I have had to work the amount of usage myself using the government’s website the so called experts at BG are unable to do so, my complaint has been on going for 18 months & still not resolved!”

Helpful Report

Posted 1 year ago

“Decided to rejoin British Gas and after 2 months I have switched back to octopus. In the time of the switch back to octopus. They have sent me 4 final bills and have said this is what I have used. I just don’t understand how there is 4 final bills. I don’t understand how they’re saying I have spent nearly £70 in 4 days monday-Friday, when I live in a 1 bed apartment which is a new build? It’s been nothing but stressful and I am glad I am leaving them.”

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Posted 1 year ago

“Shocking Customer Service, whilst trying to resolve a billing issue”

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Posted 1 year ago

“Do not use British Gas!!! Worst company ever - much better and fairer energy suppliers out there”

Helpful Report

Posted 1 year ago

“Worst company by far, that I have EVER had the misfortune to deal with. Boiler installer flooded my laundry, 2ins covering floor also ceiling, walls and newly fitted boiler and electrics. My large new roof, permeable felt and tiles fitted previous year was damaged by holes resulting in £3650.00 of damage which I had repaired in week before Christmas as storms forecast over the festive period. I felt I was subjected to harassment and intimidation as a result of the gas fitter and manager's subsequent visit and I paid my builder for the repair after I received a call from B Gas Insurance Company stating that my case would be closed as manager would not accept responsibility. A dreadful experience and I am finally finished with this lot!! I give B Gas NO STARS!”

Helpful Report

Posted 1 year ago

“Avoid this company worse than anyone .”

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Posted 1 year ago

“Not only is their website a joke as is their app, there customer service is terrible, hung up on when finally got through, their complaints process is a joke.”

Helpful Report

Posted 1 year ago

“Am totally fed up with utterly useless billing system used by BG. Almost a year now since migration of my account to new platform and still no joy in recovering £155 owing to me from credits on old platform. After at least a dozen attempts to communicate this issue I have given up any hope of ever resolving it. Worst billing experience ever, will be switching to different supplier when current fixed contract ends this October. Even lowest score of one star is one too many!”

Helpful Report

Posted 1 year ago

“After being given over to British Gas after my previous energy company folded, I shuddered at the thought of having to deal with them again after previous bad experiences with. Surely they must have improved by now? No, they are considerably worse than ever. This company is not only inept, ineffecient and clueless, it is bordering on corrupt. The customer service has been appalling. Either empty or broken promises on the phone or completely ignoring complaints. If I wasn't so relieved to be finally free of them, I'd make a complaint to the onbudsman but I've wasted so many hours of my life already I just cannot be bothered.”

Helpful Report

Posted 1 year ago

“After 18 months of hell with British gas, incorrect billing, refusal to respond, ridiculous responses from call handlers, etc, moved away from British gas and cleared the exorbitant bill of over 4K. British gas emailing for me to pay my final bill (of just a couple of weeks or so s supply) but emails didn't include amount or copy of bill. App closed to access, even though you declare the account is open to scrutiny for 6 months after closing. (good way to try and avoid scrutiny by ombudsmen). Call handler tells me no facility to email bill, and 5 weeks for paper bills. I ring again a few days later, and different call handler sends copy of bill within seconds. So much stress caused by something so basic, paying your utility bill. Bills all paid, and was glad to get this dreadful company off my back. Now, contacted by a legal firm wanting a further £28 for what? Rang the number, oh I can autopay!?!? More money to this company making billions? 20 minutes on phone to speak to someone. Grief this company like a piece of chewing gum you can't get rid of. Rubbish service, legalised extortion.”

Helpful Report

Posted 1 year ago

“I have been complaining since November about incorrect billing and have got absolutely nowhere. I have never come across such a useless Complaints team. They have incorrectly billed me and can’t give a straight response to any question. Would leave zero stars if I could.”

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Posted 1 year ago

“Unbelievable.... I moved house in June and after being £600 in credit STILL they tell me I owe them money! After numerous phone calls and emails I still cannot get it sorted.”

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Posted 1 year ago

“Had booking on 14 July between 1 and 5.00pm for a new smart meter installation. Took time off work. As I am self-employed this has cost me money. At 4.57pm I received a message saying they couldn't keep the appointment. They know where they can now install their smart meter.”

Helpful Report

Posted 1 year ago

“I've been going down all avenues trying to get assistance regarding my solar panel account. I've emailed their department half dozen times over past 3 weeks. I've sent messages on Facebook, Twitter and here. There is also open complaint with Ombudsman, there is a trail of emails with their complaints department and still no reply, no assistance from anyone at all. I've put the number reference of my complaint in this post for British Gas to see but they're choosing to ignore that as well. ABSOLUTELY the WORST Company ever!@@@”

Helpful Report

Posted 1 year ago

“Becuase of COVID I needed to lock down with my family in order to provide care due to a disability. Well surprise surprise my gas usage for the last three years has been much lower than their estimates. So low in fact they refuse to accept them. The fact I have heating only and we have also had very mild winters and hot summers they also regard as a flimsy excuse. The gas stove is also an induction and I have an on demand system electric shower. Apparently they don't get why I am not using gas for anything. So I dutifully submitted date and time stamped photos. Which after 6 months of arguing were finally accepted. Only to see two weeks later that becuase there has been no rise in my meter for the last few months they have removed it and replaced with a huge estimate. That I have some how used £2k in heat during the month of June! 😳 Now having a south facing house with lots of windows that turn this into a greenhouse I could see spending this on air con. If I had that. But heat in June? During the hottest year on record? Hell no. I am constantly sweating. Talking to their customer service agent he informed that to get accurate bills the meter readings must be different each time. Submitted 7 days apart. And mine are all the same. I told him that's impossible. It's only heat. Not water. Not electrics. Not cooking. Just heat and not even all the rooms need it except on the coldest days. He told me nothing can be done and I will have to pay £1k a month or turn the heating on full so they can see how much I use and readjust their estimate. I am one person in a tiny 2 bed house. How can I possibly use £1k of gas a month. With a boiler that is turned off. The difference us huge. This is not a Smart meter it's an old meter. There is no meter reading error. My bill before COVID was £65. Then after this I raised a complaint and got hostile emails threatening my with bailiffs if I don't continue paying. He said it was my fault for not using using enough heat and not being able to demonstrate 'weekly use in May to June'. He was rude, condescending and utterly clueless. I suggested then leaving and he said they will block me! I said what if I sell the house? He then said they will find me and sue me. I said for what? You have taken £15k out if my bank account for gas I have not used? He said we can add more charges to your final bill. I said but I haven't seen the last two quarterly bills. Still waiting. Becuase 6 months ago the meter reading was accepted and it was going to be recalculated. With a refund sent. Nothing happened until now. And now it's worse. Back to square one again. The boiler is off for summer. No heat needed. I live in the south and it's hot!”

British Gas 1 star review on 10th July 2023

Helpful Report

Posted 1 year ago

“Complete bunch of morons. Idiots of the highest order. Imagine a load of pigs covered in excrement, all noses in a feeding trough; overflowing with the cash they are stealing from their customers, and then just completely gorging themselves on the piles of cash they are raping everyone for. You call them up and they announce on the phone that they are a zero tolerance company when it comes to abuse on the phone, and that they can terminate the call if they experience any hurty feelings or if you are driving they can terminate the call. They are proud of the diversity of their customers and their staff, what a load of jumped up, self important plonkers these people are. They never get things right, they haven’t got a clue and they are the most self-important bunch of snowflakes I have ever had the misfortune to deal with. They constantly want me to go on DD and I opt to pay the bill in full 3 monthly, I can manage my money thank you very much, I don’t need to give you permission to rape me for £400 a month to build up a “balance” to cover me for future bills, I have a bank account for that that’s what it’s for you bunch of twats. Go and jump of a cliff morons.”

British Gas 1 star review on 6th July 2023

Helpful Report

Posted 1 year ago

“For 6 months I have been trying to get refunds on gas and electricity accounts for a property that I sold at the end of January 2023. I had accidentally overpaid. I am heartily sick of spending hours on the phone to British Gas "support staff". Lie after lie, "cheque is in the post" over and over again. Staff who promise to sort it out but then just stop communicating. If you're reading this wondering whether to become a customer, please do yourself a favour and try someone else. Horrible company, worst I've ever had the misfortune to deal with. The only reason I don't give up is that I don't want them to profit from their own incompetence.”

Helpful Report

Posted 1 year ago

“The worst customer service experience.They lie to you as much as they can.Don't care about they're customers.”

Helpful Report

Posted 1 year ago

“British Gas messed up my account with out knowledge. They then closed my account with out notice. They changed my address on the account with out telling me. They put another customer's details on to my account and vice versa. They need to be sued under Data Protection Act . Very appalling service, avoid at all cost.”

Helpful Report

Posted 1 year ago

“I submitted a meter reading on 30 June. The next day I received a request for a meter reading from British Gas stating I had 5 days in which to do this. I immediately resubmitted my reading. I then received an account statement/ bill which had used an estimated reading which was well above the actual figure I had submitted. I spent over 30 minutes on 3 separate occasions trying to phone British Gas to sort this out and on each occasion was unable to get through. This is not the first time I have had similar problems.”

Helpful Report

Posted 1 year ago

British Gas is rated 1.2 based on 3,021 reviews