British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,026 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,026 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give no stars to British Gas I would; I previously paid £67 a month for my gas and electricity with British Gas . The new contract indicated a huge increase . I changed to a new supplier and informed British Gas. Subsequently they took £127 out of my account they then said I owe £84 and now they’ve sent me a letter from a debt collectors agency saying I hope £284.47 how can they pluck figures out of the air. I close my account in August so these are bills for summer months British Gas used to be a reputable company but they are no longer! The poor reviews from so many people says it all I am so so upset I have Parkinson’s and receiving letters from debt collectors is something that’s never happened to me before they say it affect my credit rating if I don’t pay I really don’t know where to turn I am so so upset about this. I will never ever deal with British gas I think these bullying tactics are despicable it could honestly throw people over the edge”

Helpful Report

Posted 4 years ago

“BG took over Robin Hood Energy and promised "the same level of service". Contract had barely arrived when we were told that we would have to submit readings manually; attempts to contact - all email correspondence via "no-reply@" of course! So - a few days into this it is obvious that BG are a "mega-blob" overly automated company - I'm switching to So energy!”

Helpful Report

Posted 4 years ago

“Horrendous service STAY AWAY as customer service appalling you cannot speak to a human being.... Texts constantly to an Indian call centre so English is very minimal.... total lack of understanding any situation.... repetitive rubbish answers I have never known such a useless company what a huge deterioration in services over the years”

Helpful Report

Posted 4 years ago

“Engineer came today very helpful nothing was to much trouble excellent service from him”

Helpful Report

Posted 4 years ago

“The worst company I have ever switched to been without money in the smart meter since morrning and they keep telling me some is being sent out to give me a new card then tel me I can top up with previous suppliers card then tel me they're sending out an enginer to sort out the problem giving me time from 10 am till 4 PM and then 6pm till 8 PM ridiculous I have an 4 year old sitting in the cold as I have no heating shame on your well known company who stoops so low I will not be staying with british gas and would be switching suppliers shame on you I was in priority need and you never put me first cant believe”

Helpful Report

Posted 4 years ago

“Firstly - I know posting a bad review is a waste of time, in so much as this company NEVER positively or honestly replies to messages, emails or letters. However I hope that by posting I can stop some other poor unsuspecting person from being stressed out by dealing with this company. I cancelled my homecare agreement as I was moving home and no longer needed the policy. The premiums were paid from a bill paying account and as such was very rarely looked at and we only received annual statements. Upon examining the statement we found that the agreement hadn't been cancelled and we were due a refund of well in excess of £300. Despite having this information in writing, British Gas are deliberately taking their time to process the refund. It's now 10 weeks and counting since we were advised of the refund.”

Helpful Report

Posted 4 years ago

“Terrible company have been waiting nearly 2 years for this service booked in between 8 and 1 this morning. had a phone call the engineer can not come now!! at 5 to 10. I have already cancelled my policy but they needed to honor this service and it seem they have now got out of it. This company are a disgrace ,a bunch of cowboys, they take your money and provide NO Service!! STAY WELL CLEAR OF THEM!!”

Helpful Report

Posted 4 years ago

“Terrible company left me and my son with no hot water or heating for 4 days spent hours on the phone to them on hold as it's at least half hour wait to get through to a foreign call centre who are rude and find it hard to understand what you are trying to explain to them and then just hang up on you when they feel like it they shut early every night and have training days where you cannot even make contact with them and they are expensive deffo better companies out there and I dknt normally make complaints but they really have drove me to this”

Helpful Report

Posted 4 years ago

“This is just about the app and website. Absolutely terrible! If the app doesn't crash, the website has 'encountered an issue' This has been going on for months which is so frustrating! Simply wanting to pay an invoice or top up electricity is such a chore. BG need to appoint developers who can get this ongoing matter resolved.”

Helpful Report

Posted 4 years ago

“I been with British gas on/off for number of years, now they are by far terrible company now rates have shot through the roof and to top it off if you want to contact them you got to pay to talk to them 0333 number. They ripping you off with pricing and call charges . HANG UR HEAD IN SHAME RIP OFF BRITISH GAS”

Helpful Report

Posted 4 years ago

“I have been calling them since Thursday to let them know about this and each time they will say he will resolve and when I call back, the customer service would ask me to narrate this story again and again. Today is the worst and. I’m at my wits. I’m exhausted, frustrated with kids at home at 8pm with no gas and not able to top up or use emergency”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Hi all just a few words British Gas are a bullying blue chip company. Thay will use bullying tactics to get you money. Stand up to them. If you fight your claim don't renew County Court.”

Helpful Report

Posted 4 years ago

“The worst experience ive ever had just to get a confirmation that i did not want automatic renewal of a homecare policy.. There is no email complaint link and so used their chat line and queued for over 1 hour and cut off... Rang them and queued again for 40 mins and again cut off.. I will never use them again and warn others...just pathetic in this day and age.”

Helpful Report

Posted 4 years ago

“Do not join British Gas. Why? 1) Increased my bills from Winter through Spring into Summer, even though I was using less energy (as we all do, due to it being warmer). Still waiting for a reply to my complaint on that one. 2) When I closed my account they did not even bother to update my bills with a final bill - the last bill showing in my account online is May 2020! So I don't know where I am with to see if anything else needs to be challenged. 3) Wanted to cancel my Home Cover with them, but you can't cancel easily (why not!?) but have to chat to someone online or by phone. Oh, but online chat is unavailable and the phones lines are impossible to through on. 4) Finally, a small thing comparatively, but their website is slow and badly designed. So, I will never switch to British gas again. It seems that it is often the case these that being a big company means being a bad one - too big to care, to big to be troubled if they alienate a few (thousand it seems) customers.”

Helpful Report

Posted 4 years ago

“Had central heating system fitted with mira shower needed it done quickly so used british gas my wife is shielding from coronavirus as she has bad asthma. Where do I start after looking at reviews wish I never used them 1;the man who quoted was british gas new we had no water or heating and knew we needed it done asap but overpriced job for a combi boiler five radiators all piping and mira shower 6500 A contractor came and fitted all this left the place In a mess fitted carpets all left up floor boards not fitted back properly, he caused a water leak by hitting nail in pipe Shower dont work the control unit looks like a 5.99 special from b and m. Pipe work outside all marked Kitchen ceiling has water damage I was working away at the time so he had a easy target my 67 year old wife to fob off Phoned british gas told them I was promised at British gas man to fit not some Mickey mouse contractor Now I'm stuck with a shower dont work and the house in a total mess they will take 72 hours to phone me and upto 8 weeks to come out What a shambles wont use British gas again.”

Helpful Report

Posted 4 years ago

“I changed my home care on there app as I was invited to because they had offered me a better price and I logged into my account and made the change to the next level of cover without any problems and they confirmed by email I was covered however after about 2 weeks my new contact had not arrived and I checked my account via the app it still showing my old level of cover so I tried to contact them and after calling 3 times each time holding on upwards of between 20 to 35 minutes I spoke to an agent who confirmed that change had not been made and actually I was not able to make a change by there app as an existing customer and that the offer was for new customers and the price for me would be additional increase off £12.68 a month on top of the £17.10 that I had been paying. I find that ridiculous that after been sent email confirmation to be told that and also having to have made change via my account it had been accepted and confirmed that this should be the case, so I asked for my account to be changed back to my original cover and the agent said it’s not been changed so that was that so I thought! Next thing I know my account on the app was changed for the higher price with a £60 excess added on. So I had to start calling again and after 4 days it was changed back.”

Helpful Report

Posted 4 years ago

“I paid with my card my and after that direct debit goes up twice without asking me”

Helpful Report

Posted 4 years ago

“What a shoddy set up. Switched to british gas from OVO. Shoddy communication from Day 1, no confirmation of opening reads, told would be billed quarterly, then when I chased bill, told it was six monthly. Had to provide opening read three times, and not acknowledged or registered. Then received bill for 16 days of gas in a 3 month period, and nothing for Electric. They haven't a clue what they are doing, app is useless. Even though cheaper than OVO, i wish I'd never switched, OVO is streets ahead. I can't stand Ineptitude. If I was the CEO reading these reviews i'd be thinking "Damn, my company is useless, i need to address this".”

Helpful Report

Posted 4 years ago

“Hopeless homecare service. Cancelled our yearly check, my parents yearly check, my sons first inspection at his house and my daughters first inspection. You pay the money and they do nothing!!!”

Helpful Report

Posted 4 years ago

British Gas is rated 1.2 based on 3,026 reviews