British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,036 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,036 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only 1 because I can't give a 0 rating. Been paying for a care package for years for our boiler. Our service was postponed due to other emergencies earlier this year yet when our boiler breaks down leaving us with no hot water or heating (effectively living in a fridge) we're refused an emergency call out because our daughter is over 1! She's 2... In any normal civilised world leaving a preschooler in a house for 36+ hours with no heating or hot water is scandalous. If BG we're our energy supplier...this would be different.. we could sign up and they'd come out because she's under 5!!! We still pay you money every month British Gas and this is what we get? I am beyond furious. Why is my child worth less than another's who's family get their energy from you?? Once this shambles is dealt with we will be going elsewhere and I will be telling all and sundry how you sort your priorities”

Helpful Report

Posted 6 years ago

“I am disgusted by the poor service afforded by British Gas Homecare. I paid for a one off boiler service in October and was given an appointment for 28th November which is not good. I received a phone call this evening to inform me that the service would now take place on 22 Januuary. Apparently, there is no guarantee that this will happen. I have been offered £30 compensation. I have friends who have contracts with British Gas who have also had problems. What is happening to British Gas? They were so reliable at one time.”

Helpful Report

Posted 6 years ago

“I have the unfortunate experience of dealing with the CEO customer complaints team, they are without doubt the most useless customer service team I have come across. unwilling to listen, seem to make up rules as they go along and contradict themselves constantly. would I use them? never ever again and would warn anyone off evening getting into a contract with them . glad to be finished and off back to EON”

Helpful Report

Posted 6 years ago

“Just got a bill from them, after 3months from switching suppliers, for £400 because they say "they underestimated our bill for a year"! How Convenient that they make that claim now. Is this an early termination fee for switching from their incompetence? Is it payback? stay Away from British Gas...that’s why we switched Suppliers! Such Incompetence!!!”

Helpful Report

Posted 6 years ago

“Rubbish hopeless customer services slow and of no help spent hours and weeks on phone”

Helpful Report

Posted 6 years ago

“I can only describe British Gas as exceptionally poor! I was paying £35 a month for over a year which I was very happy with, suddenly it shot up to £125 a month, which is just ridiculous, I phoned the company to ask if there has been a mistake and there hadn’t been, I then told them I will be leaving as I can’t afford to pay that amount a month! I changed supplier and in the same month BG took another £119 out of my account plus paying my new supplier, I then phoned the company again asking about this, I was passed pillar to post speaking with lots of different people, some very patronising, rude staff! I was then told they will have to open this as a complaint, after them Promising me they would phone back and didn’t, I then phoned them again to be told I now owed them £192! I am now currently paying this off in installments! Absolutely shocking service, I feel like I have aged 10 years dealing with them and I warn any of you to avoid them!”

Helpful Report

Posted 6 years ago

“Sam made me happy by sorting out a long running problem with the renewal of my Mother's Home Service policy. Thank you, Sam”

Helpful Report

Posted 6 years ago

“I am stuck with British Gas ! I had a refund in April as they said the company had made a mistake £224 reversed (electric) after huge discussion with representative,,, in July without any communication they added it back on to my bill. Same happened with my gas £300 deduction in April I was told due to a mistake of BG , it was added back on in July . I’m paying £86 a month for electric and £75 a month for gas ,,, there is only myself and husband in the property and we both work full time !! I called BG thinking smart metre must be sending the wrong info , I am told I can have it checked but will need to pay if no fault is found ,,, I don’t want to pay them any more money!!! I can’t leave them yet because in debit of £231.84 !! I just can’t see how I’ve used all of this energy!!”

Helpful Report

Posted 6 years ago

“We booked our annual service and it was put back 1 month due to all engineers being out on emergency call outs.... Our renewal documents come soon after and we realised that our next appointment would be after this years contract ends. I cannot get hold of any customer service, and am loathed to pay £409 for an annual check up when I can’t get hold of anyone let alone trying to in an emergency. I recommend anyone joining home care read the small print, and invest in your own local plumber....”

Helpful Report

Posted 6 years ago

“absolutely disgraceful customer service. can't keep appointments made over 24hrs earlier and expect you to take further time off work without recompense when it is their fault. don't buy this product. Sham!”

Helpful Report

Posted 6 years ago

“We booked a plumber through British gas homecare for a timeslot between 12 and 6pm. My husband took the day off work but they never turned up. I rang them at 6pm and they told me that Dynorod had been delayed on another job but they would definitely come between 6 and 9 pm but they never arrived. They are a completecwaste of space.”

Helpful Report

Posted 6 years ago

“Awful unhelpful patronising about my circumstances wouldn't accept any thing I said including payment of 5 pound aweek asmy bill is 228 pounds mainly standing charges and vat kept telling me my bill would go to debt agent icant afford to have had on my usage for 3 months was 9 pound by the end of conversation with the so called priority line I was reduced to years with the stress of it all I am 64 years old . I was told the 317 pound amonth I get ishould be to manage I've been with British gas since 1974 and totally let down”

Helpful Report

Posted 6 years ago

“Had british gas out 4 times in two weeks very impressed with service have my tumble dryer repaired and twice for my boiler now all working”

Helpful Report

Posted 6 years ago

“Smart meter installer damaged my boiler beyond repeir 7 days ego and left 4 of us ( 2 small kids) without hot water and heating. Our complaint is being shifted from one manager to another, without any solution. That's the way how BRITISH GAS repays 19 years of loyalty.”

Helpful Report

Posted 6 years ago

“Terrible company!!!!!!!!!! Avoid!!!!!!!!!!!!!!!!!!!!!!!! They owe me £500 since 24.08. Now we have 15.10, and I dont have my money back!!!! Rude people on the phone!!!!!!!”

Helpful Report

Posted 6 years ago

“Terrible company!!!!!!!!!! Avoid!!!!!!!!!!!!!!!!!!!!!!!! They owe me £500 since 24.08. Now we have 15.10, and I dont have my money back!!!! Rude people on the phone!!!!!!!”

Helpful Report

Posted 6 years ago

“Twice they haven’t turned up for a 12-6 slot that I’ve taken time off for. And frankly I don’t believe the excuses. Homecare is going to be cancelled if this happens again.”

Helpful Report

Posted 6 years ago

“TOTAL JUNK ,YOUR NEW VOICE SMART TOP UP DOES NOT WORK PROPERLY WHAT A WASTE OF TIME SMART TOP UP ? NOTHING SMART ABOUT BRITISH GAS,IM CHANGING SUPPLIER”

Helpful Report

Posted 6 years ago

“AVOID. We had full homecare contract- boiler/plumbing/drains/electrical- costing over £800/ year - but have cancelled after a litany of problems and failed appointments. It is very hard to get through and you are passed from pillar to post. They don't have the number of electricians needed to offer that service. Engineers fail to turn up/ fail to attend with the right parts and then never come back. We had 5 failed appointments and are now getting a local electrician. Even the core boiler service is pretty useless. If there is a problem in winter- they say they are so busy that can't come urgently unless you are very old and frail or have a baby. Honestly cheaper and better to get local plumber/ boiler company/ electrician”

Helpful Report

Posted 6 years ago

“I don't need to shop around when price rises time come around. Better things to do than sit at the computer looking for a fair deal, its so confusing. British Gas has looked after me for years and I know I couldn't get a better deal anywhere. Thank you British Gas & Electric”

Helpful Report

Posted 6 years ago

British Gas is rated 1.2 based on 3,036 reviews