Brixton Reviews

Name: Brixton
Rating: 1.24

1.2 Rating 76 Reviews

5 %

of reviewers recommend Brixton

Company Reviews

Questions

Metrics

1.2

Based on 76 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was tricked in a $310,900 scam and asked for more to withdraw, but BELLGUARDING*C0M rescued me.”

Brixton 1 star review on 20th March 2025

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Posted 4 weeks ago

“After losing over $280,000 to fraud, AMDARKLIMITED helped me recover my funds for free.”

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Posted 1 month ago

“Spam everyday no matter how much you ask them to stop by unsubscribing. This company is also a huge scam! BEWARE!~!!!!!!”

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Posted 2 months ago

“It's evident that I was scammed. I invested over $120,500, believing I was making a profit, but when it was time to withdraw, they kept requesting more money before I could get a single penny. Thankfully, I found A M D A R K L I M I TED * C0M, and their exceptional staff ensured I received my complete refund.”

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Posted 3 months ago

“Horrible all around, do not order online, left guessing then canceled order a month later, quality has taken a nose dive, never again.”

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Posted 4 months ago

“Horrid company”

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Posted 6 months ago

“Black hats show discolouration from the sun within months of purchase. Left hat was purchased less than 2 months ago. Right hat was closer to a year ago. Customer service is poor. They do no care.”

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Posted 7 months ago

“Went to Fashion Island store on a Saturday. Not one person was shopping. Three employee's behind the counter, all talking to each other, one folding t-shirts. We looked at the entire wall of hats, and found a pair of pants. Went to the dressing room that was 5 feet from the register, still not acknowledged. Tried the pants. Then went to put them back. Realized they were on sale, so back to the register to see how much they would be. Gal behind registers says, let me look. Other gentleman continues to fold clothes as if this is what makes the store money. Third gentleman moved towards front door. Transaction rang up we exited. Such a sad state of customer service.”

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Posted 10 months ago

“Company is unethical and scammy. I ordered two items from Brixton both on sale. I received no updates for a week. Called and left a message inquiring about my items. Two hours later checked again my order had been cancelled and the two items I initially tried to purchase were on sale but for much less of a discount. Company does not honor its pricing or commitments. Zero integrity.”

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Posted 1 year ago

“They refused to ship what I ordered, told me they had five in stock but they were all defective, refunded my order, and now there's two more for sale on their site, horrible company”

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Posted 1 year ago

“Don’t buy anything from them! You won’t get ANY customer service. You won’t receive what you ordered. And they WILL keep your money. Shop somewhere else!!!!!!!!!!!!!!!”

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Posted 1 year ago

“I use to love their tee shirts. Now their quality is garbage.”

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Posted 2 years ago

“Nightmarish return process. Customer service is slow getting back to you if they get back to you at all. You're expected to provide photos of the items you're returning, charged a restock fee, the time to get credit back to your account is GLACIAL. They have some decent clothing but not worth the hassle. There's better clothing companies online run far more professionally with the customer at top of mind. Do yourself a favor and take your money elsewhere.”

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Posted 2 years ago

“Unfortunately very poor Unfortunately, Brixton is a very poor company. I've owned a few of their hats and they were okay. I recently purchased a new one and the hat doesn't match their description. I'm trying to return it and it is not easy and costly. Their team is also not helpful. Honestly, I would buy from another company”

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Posted 2 years ago

“I needed to modify an order. A simple problem. I attempted to contact Brixton immediately after order and before shipment. I called 12 times, waited on hold and was told to leave messages. I left two voice messages and sent two e-mails. I heard nothing. My order has now been shipped. I now am expected to pay for a return, restock fee and reorder ($32). This was the most frustrating experience I have had in 40 years of ordering on-line.”

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Posted 2 years ago

“I am completely fuming at the lack of customer service this company has. I have sent several emails and several voicemails and cannot reach anybody. It seems after reading these reviews this is very common. It is very disappointing. avoid this company.”

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Posted 2 years ago

“I ordered a hat from the Brixton website, but it was too big, even though it was the same size as the exact same style of hat I have in a different color which fits perfectly. I emailed customer service several times and could not get a return shipping label for weeks. The return instructions on the Brixton website said that a return shipping label would be included, but it was not. I finally got a return label and sent it back but was not refunded. Again, I tried to reach out to customer service and eventually was issued a refund, but not until almost 2 weeks after they received the item back. I lost a significant amount of money because shipping was $13 which seems excessive for a small, lightweight hat, and I was charged an $8 restocking fee. Brixton makes cute, high-quality stuff, but I would never order from their website ever again. I would highly recommend placing an order from a third-party seller (i.e. Free People, Tilly's any other retailer that carries their brand) who offers free shipping and returns and has customer service that will actually get back to you.”

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Posted 2 years ago

“How can a company this big have such HORRIBLE customer service?? I’ve been waiting for days to get a call back or an email to return a very expensive jacket that’s poor quality that I don’t want to keep. Can’t get anyone on the phone. Leave a voicemail, can’t get a call back. Can’t get an email back. Save your money and don’t buy from this company.”

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Posted 2 years ago

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Posted 2 years ago

“Customer service from hell!!! I emailed 5 separate times and called 8 different times leaves a total of 7 voicemails. They finally got back with me with no apology and said they had no proof I had tried to contact them so many times. After hell and back I finally got my full refund. They suck don’t buy from them. Trust me!!!”

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Posted 2 years ago

Brixton is rated 1.2 based on 76 reviews