“I went to Brown Thomas Limerick yesterday 21/04/25 to buy a gift. I ended up at the Rituals counter where I was served by a lovely lady named Manon. She was so pleasant and helpful. She helped me choose a lovely gift set.”
“Was in BT's in Patrick St in Cork today. Dealt with a girl called Ciara at the Jo Malone. She was an absolute breath of fresh air. So friendly and genuinely interested in what my daughter wanted.”
“I had a suburb experience with David at the IT Cosmetics counter in Limerick City. He is a wonderfully warm, kind and helpful person. He listened to what I wanted and did everything within his power to help me. I left feeling very happy with the service I received and it has made me want to come back again already!! Thank you David.”
“I’d like to say a huge Thank You for Kxenia’s help (Dundrum) for selection of clothes for a weekend in Rome. She helped me find the perfect dress, blouse and skirt for my city break. She was also so patient at the moment when I was looking for my loyalty card, since the store was already almost closed. Thanks, Kxenia again.”
“I just want to thank Margaret so much for her help and fantastic customer service in the Max Mara section in Grafton Street. She helped me find the perfect dress for a wedding. And it was 10 minutes before the shop closed and she was so patient.
The best help I’ve had from a sales assistant ever! Thanks again Margaret.”
“Enter from Chanel was amazing when I purchased bag and sunglasses yesterday. He was super helpful and nice and knew what he was doing. He put bag on hold and made the experience much better than in Paris.”
“What a difference a day makes.
Came to the Chanel make up stand yesterday and asked for a particular product which was sadly out of stock. The woman did helpfully write the product name down for me but I left empty handed. We returned the next day to see if they had restocked.
Wonderfull customer service. We were assisted by Alan who patiently and carefully found a range of alternatives in a range of their products with excellent explanation of the differences. I felt he really listened and understood my requirements and persisted until he found the perfect product for me. Attentive but not pushy. Perfect customer service. I have left with a perfect lipstick that I would not have found on my own. Perfect customer service Alan, thank you. A credit to your store. Caroline and Nina”
“What a difference a day makes.
Came to the Chanel make up stand yesterday and asked for a particular product which was sadly out of stock. The woman did helpfully write the product name down for me but I left empty handed. We returned the next day to see if they had restocked.
Wonderfull customer service. We were assisted by Alan who patiently and carefully found a range of alternatives in a range of their products with excellent explanation of the differences. I felt he really listened and understood my requirements and persisted until he found the perfect product for me. Attentive but not pushy. Perfect customer service. I have left with a perfect lipstick that I would not have found on my own. Perfect customer service Alan, thank you. A credit to your store. Caroline and Nina”
“Brown Thomas Customer service is excellent - the team really go out of their way for customers with all goods and services, and are exceptionally pleasant and helpful to deal with either by phone or face to face.”
