“If I could put minus figures, I would. The service from start to finish has been diabolical. I’ve spent hours on the phone (average waiting time to get through to call centre is 30 minutes, then being passed around endlessly to numerous departments) trying to sort this issue out and keep getting fobbed off. It’s now week 6 without a phone line and I keep getting promises that it’ll be fixed with the next 48 hours. My elderly mother is left without a phone line and is having to rely on her pay go mobile for calls, spending an absolute fortune. I have opened complaints, for them to be closed without resolution and no courtesy callback..
Do not touch with a barge pole..I will be escalating this to the Ombudsman.”
“Mark Clemets, nothing good to say about bt they are a bunch of robbing cunts no loyalty to customers in these hard times they can stick there broadband up there fat greedy arse and the person responsible for cutting off my broadband at a sad time please meet me for a chat ill be nice i promise CUNTZZZZZZZZZZZZ”
“A few months ago I was unable to pay my bill due to not been able to work so I got in debt with my bill and BT disconnected my internet.
I rang up and explained my situation and the guy that I spoke to was very nice and put me on a payment plan and my internet was reconnected.
Great I thought at the time. I even have a 5 star review saying how happy I was with their customer services.
However, I paid my agreed instalment but a couple of days later my internet was disconnected. I spoke to a lovely lady who reconnected it and said that she would make a note so it does not happen again. So the next month I paid the agreed instalment as agreed and yet again my services were disconnected. Phoned up again sorted it out. and was told that it wouldn’t happen again.
Well guess what it happened again this month. But this time when I tried to pay the agreed payment I was told that a payment instalment was never agreed and that I now had to pay £189 and plus an extra amount for late payment. I was really upset as i know that a repayment plan was set in place and now I was being told that no repayment plan was agreed. So I had to pay the full amount. But now I don’t have enough money to live on for the rest of the week. But what upset me about it the most was the fact that a repayment plan was put in place and. then I was told that no plan was In place. So BT tell lies. It sent me nuts. I have mental health issues and the way I was treated was appalling.
They even added another amount so that the bill was more than it was originally.”
“Awful back stabbing company - avoid!
I was in Asia for 6 months and needed to cancel an out of contract sim card. They would not allow it, so i just cancelled the DD. They then tried to chase me for money and got the debt collectors involved for 30 pounds. Funny, since I was out of contract.
They have caused my credit rating to drop 3 times! Despite me ringing up and sorting it out, they continue to have me black listed. I have now lost over 200 points out of 700 on my credit score. Literally can't get anything on credit anymore and I've spent the last 5 years building it and saving to buy a house this year.
Over 30 pounds... which I shouldn't even owe.
Stay clear!”
“Been with BT at current address since,1998, customer services failed my request for my last bill payment,by card,even though he had details on his laptop in view, operative reqd how much I payed, I could not remember!,"WHAT"!!.”
“This company has a employee who who changed all my contracts without our consent we then spent hours trying to get this corrected after many call 2 ladies managed to correct it they both where sorry this happened and great but why they should have to clear up after dishonest toe rag who thinks its fine to commit fraud and com your customers dout we are thee only ones he has done this to”
“I purchased bt monthly sports pass through online but unfortunately I entered wrong email Id ,spelling mistakes I made, then after 5 minutes I realised I made a mistake then called bt customer service immediately they says they are not able sort it out so I lost my money”
“Spoke to gentleman called Julian regarding what would be best package plan for my needs. He was extremely helpful.
I was very pleased with his advice l would also add l didn’t have to wait too long before my call was answered.
Thankyou”
“I've had a long standing issue with dropouts on my broadband. Recently (after a particularly bad period with the issue) I spoke to Oisin in Belfast office , and his level of professionalism was second to none. He was courteous and vigilant in pursuit of a resolution to the issue. ( i can report no issues after his involvement). He is by far the best customer service person that I have spoken to on BT. If you read these comments BT then it just goes to show what can be achieved with the right staff in place. Thanks again Oisin,”
“Such poor customer service. Every time I have needed to contact BT they have routed me round in circles and I don't get the information I require. Please invest in your future steer well clear of this company!”
“Never got a what my contract stated ....the guarantee is pure bs..
Bs service ...bs everything .
Even though I pay for an extra hub that guarantees .(..theres that bs again ...) complete connectivity through my tiny 1 bed flat, I can never get connected from the bedroom ..
Even though I requested my speed checks as their own website is juts pure bs too ...had no service, went online using phone data and it tells me that all connections are perfect and I am geting perfect speeds...so I test this bs by requesting speef checks sent to email ...a service they provide ..and everytime I get an email saying small glitch and they cant ....see the BS come down hard now ..
Called multiple times ..promised call backs, never got them
At beginning of contract I ss told by a service idiot that maybe I should be paying more and then they could've done something....actual words used by him .....100% ...when I complained about this and was promised a call from a manager...the manager went I gear you have a prob ...what is it ....so what you dont get briefed..cos the 15 different idiots I talked to all asked the same thing so surely speaking with one of them ou would've know what the problem was ..
BT are now as absolutely useless as TalkTalk now that's saying something....”
“Shocking new email service - incredibly slow and clunky, system keeps freezing, doesn't like multiple attachments, saving an attachment is now a prolonged 4-stage process for something that used to be simple and straightforward with my BT-Yahoo set-up. Avoid these cowboys at all costs. Would have been 0/5 if no stars had been an option!”
“I've just spoken to Sean, from the Glasgow call centre and the service I received was no less than outstanding. His knowledge, professionalism, care and helpfulness was remarkable, especially during these difficult times. Thank you Sean and BT for being there when I needed you, I'll definitely remain a loyal BT customer because of today.”
“I've just spoken to Sean, from the Glasgow call centre and the service I received was no less than outstanding. His knowledge, professionalism, care and helpfulness was remarkable, especially during these difficult times. Thank you Sean and BT for being there when I needed you, I'll definitely remain a loyal BT customer because of today.”
“Stay away!
Horrible experience with BT you get missinformed from day one and then they change your contract and ask you to pay more without telling you.
Also they refuse to let you open a complaint and most of the people you speak to over the phone are racist and rude!”
