“BT BUSINESS, what an utter incompetence !!!
A simple house move turned into a nightmare, a simple installation of 1 line, switch over 1 line plus broadband ! Being quoted £20 for bringing 1 residential line into a business line, put on hold because the movers manager could not be bothered to tell us that they in fact want now £40 for the £20 quote initially given ! the least of this entire saga!
With more than 4 weeks notice, the day we moved we received a text message , that BT BUSINESS not sure they can do this move after all !
BT BUSINESS decided to install 2 new lines and 2 broadbands, switch over 1 line , charge cancellation fees on to the old property from where they just moved the line, than install a new line 5 DAYS AFTER we moved, charge us the installation fees on the new line installed on the old property and broadband!!!
So, we ended up with a bill of £1400, of cancellation and installation fees we didn't ask for !
Friday afternoon at 5.30 pm BT ACCOUNTS COLLECTIONS, chasing us for a bill we haven even receive, but already gone to their collection company!
And 6 weeks down the line, talking to different managers, BT BUSINESS still can't sort this out!
Honestly! Such incompetence!
I can't stretch this enough PLEASE DO NOT USE BT!!!
Would save you from an ongoing stress, loss of business!
The new installed line crackling for 10 days, lost business.
Is hilariously SAD !!!”
“what a terrible company this is, customer service is absolutely diabolical, every time you call them you are on at least an hour, they promise to call you back, it never happens. How they get away with it I do not know, that is why they get the the Wooden spoon award every year. DO NOT GO WITH BT, read the reviews. I feel like a weight has been lifted now I have changed and it was so easy.”
“If you want a poor service and be lied to have missed engineer appointments for faults. Poor customer service and more lies then these are your guys !!!”
“BT is worth company in UK.I am not recommend anyone, this BT company is bully and robbery from customers. I did contract for my business with them,I was make 1 contract with BT ( broadband and phone)together, when I made contract from the beginning, they didn't explain me for closing and cancel charge, now I was closing down my business, then i called them and explained them, that time they said me, you have to pay for cancellation fees for £183.15, i was accepted for this fees. I paid them £183.15 already on March 2019. Now they send me another Bill £475.64, So i called them, for what you send me another Bill, So they said this is Broadband cancel Bill. Can you believe this?? Now they said separate cancellation payment. who can pay for that amount £ 658.79???
Before i paid £183.15 , I called and asked them for this is last payment final Bill or not?, they said this is final Bill for Cancellation.
But, now they said another bill with different reason.
So Bad customer services and Bad everything.
Disgusting Company”
“We have a fault on the line phones now been out of use since 17 april Tuesday the date they've given for it to be fixed by is 24 April rather a long time for elderly people to be without a phone”
“Awful, just awful, what they do to their customers is bordering on criminal. Never encountered such inefficient customer services, rude, cannot understand the simplest request, how do they get away with it !”
“Useless.
i got lied to when i set up my contract... the operator told me verbally 12 months they sent paperwork for 18th months( i didn't check my Fault) .... convenient they didn't record the call.
constant drops in service with no explanation.
changed my direct debit date from the 10th so i got 2 months worth of bank charges and damage to my credit file.
called 4 times to set up paperless so i wasn't charged took them 6 months to get it done correct.
there India complaints dept calls and there accent is that thick you cant understand AVOID BT.”
“worst providers I have come across EVER !!!! we have the same trouble every month and every time we think it's sorted that crop back up. The internet is shocking and we end up having to use 4g on mobiles most of the month. The bill is an absolute nightmare ! we phone to pay every month and ask them to change the date of the direct debit, they have always said it's done and we have the same problem the month after and then we have to pay late charges. this month is the first time we have been told that the direct debit can not be changed and they have no recorded of us being told we can change it. staff can be rude and the last conversation I had I told the lady I was thinking of leaving and she hung up on me.”
“WORST customer service i've EVER had. Couldn't wait to leave this AWFUL company. LIES LIES LIES. DO NOT USE BT!!!!!! I wish I could give ZERO stars!!!!”
“Customer services are awful firstly they don’t give you the right information then they tell you lies and then they are downright rude. Luckily I was in time to cancel my order for broadband lucky escape I think. I have complained twice they just don’t care. I was so shocked at the way I was spoken to just because I dared to ask for my account number.”
“Been trying for a month now to get this service up and running since BT convinced me to go for it. Been fed more bull***t than i can take. And am on the phone at present and have been for over an hour trying to calcell it so i can go elsewhere. If i can offer anyone any advice, please go somewhere else if you want a cloud service”
“I purchased the superfast broadband package on 29/02/19 I was told that I would be connected on the 13/3/19 that day came and went then I was told it would be on the 15/03/19 that date went by and still no internet today the 19/03/19 after being put in touch with a case review team was told it would be the 21/3/19, so after 9 days without any internet and hours of telephone calls I found out that the problem was no one had told the engineers to connect me and all the drivel I have been told were just plain lies ,I wait with baited breath to see if I am connected on 21/03/19”
“We have had BT email addresses for decades but in recent years we have had to pay a small amount for these. When they put the price up to £7.50 per month, we decided to switch to BT broadband as this would incorporate our email costs. The broadband was fine, much faster than talktalk our previous provider.
However, the day after we arrived in Sri Lanka for a 2 month trip my husband's email address was 'deactivated' - he could neither send or receive emails. This really is pretty inconvenient!!!!
So he embarked on a series of phone calls with BT - we kept details of the times and the length of these conversations - and the costs of calling from Sri Lanka. The calls were both expensive and extremely agitating/depressing as nothing was resolved. They did not phone on the Sri Lankan number we provided or use the alternative email address that we provided.
We had to firefight a number of issues that arise when email notifications are not received.
We arrived back on 28th February and continued to seek a solution and after about a week the email was reactivated, but no emails were received for the period 4th January to 7th March - these will never be available we are told!
BT has shown no inclination to pay for our phone calls or refund the costs of their 'services' for the period when we were receiving a reduced service, nor have they given any explanation for this lamentable failure.
Is this customary? Can this possibly be acceptable?”
“Although I have not had an account for about 3 years, I recieved a letter to my address but with an unfamiliar name. Thinking this may be some scam - someone taking a phone contract for example - I rang BT. The call was answered by the Indian call centre staff (who were very polite) but sadly they really couldn`t understand what the problem was. (Indian call centres were the reason for leaving BT 3 years ago).
I emailed the CEO - but they wouldn`t tell me why my address has been linked with someone elses name - just blaming the marketing dept. This is unnacceptable as your address allows companies to identify you and link you with your financial behaviour.”
“If I could I would leave 0 stars
Have been a customer with BT >15yr
Every time I move it is a saga - delay in service switching. They have awful customer service no communication.
Most recently delay of 3 weeks, told it would be looked at once service was up and running.
No follow calls an email instead saying they were closing because they had tried to call and couldn't get hold of me (they hadn't no missed phone calls or message) on replying that this was not the case and not to close the complaint case they proceeded to close the complain. Only way to reopen is to call them and be put on hold for ages (50+min) I presume this is the ethos of how they handle complaints (make it as difficult as possible until people give up). To add further insult they have now overcharged me.”
