“Although I have not had an account for about 3 years, I recieved a letter to my address but with an unfamiliar name. Thinking this may be some scam - someone taking a phone contract for example - I rang BT. The call was answered by the Indian call centre staff (who were very polite) but sadly they really couldn`t understand what the problem was. (Indian call centres were the reason for leaving BT 3 years ago).
I emailed the CEO - but they wouldn`t tell me why my address has been linked with someone elses name - just blaming the marketing dept. This is unnacceptable as your address allows companies to identify you and link you with your financial behaviour.”
“If I could I would leave 0 stars
Have been a customer with BT >15yr
Every time I move it is a saga - delay in service switching. They have awful customer service no communication.
Most recently delay of 3 weeks, told it would be looked at once service was up and running.
No follow calls an email instead saying they were closing because they had tried to call and couldn't get hold of me (they hadn't no missed phone calls or message) on replying that this was not the case and not to close the complaint case they proceeded to close the complain. Only way to reopen is to call them and be put on hold for ages (50+min) I presume this is the ethos of how they handle complaints (make it as difficult as possible until people give up). To add further insult they have now overcharged me.”
“If I could give 0 stars I would. Our business has lost thousands in revenue promising us their service after cancelling installation SEVEN times! We were shipped from pillar to post overseas which cost a huge amount in phone costs. unreliable, inefficient; If you can't complete a service then why take it on”
“1. We were switched off on Sunday morning without warning 2. When we try to make a phone call we are connected to sky!! 3. After paying BT are incapable of reconnecting us - looks like it wrecks their system 4. C/S consists of ‘have you tried our website’ or if you’re really persistent a chat with someone in India who asks you if you tried switching modem on and off or if you’d like a paid engineer next week and adding insult to injury they then hang up on you! For all this pleasure we pay £80 / month - other providers offer twice the speed for less than half the price”
“. Bad customer experience
. Asking for more money if the service is not working
. Long que to wait for an customer service
. I have almost waited for 55 min for an answer.”
“BT have just upgraded my broadband, during the upgrade there was an accidental break in service. I reported this at about 1700 on 27 December. A smart engineer arrived at 1100 on 28 December and tracked the fault back from the house to the cabinet, including checking the incoming wiring. All was fixed by 1230. First rate service. I also ended up with a SIM card that I didn't need, this was cancelled with a minimum of fuss. Thank you BT”
“Complained to BT about our Broadband constantly dropping out, each time I did this BT advised me to get a better, faster Deal, a new contract. Now we are paying over £50 a quarter. We tried to end our Contract and were advised we had to pay £216 if we pulled out. We still loose connection from time to time and BT say they don't guarantee constant connection. They said, "Complaining on social media can be effective" lol check out Facebook posts, EFFECTIVE? Are you kidding? We have been bludgeoned into paying more and more each time we have complained, by telling us to upgrade to this and that, and I'm sure we are not alone? Did this ever happen to YOU? We had an Openreach engineer sent out to our home to fix the fault by BT? Great he found out what was wrong, fixed the problem. All good then? No. The engineer went out to his Openreach Vehicle and filled in his report stating No problems found? WHY? Because BT-Openreach would get away with paying Compensation to Customers if the report states this. BT allowed this, turned a blind eye. Now today if the Engineer finds a fault in your home you have to pay a fee of £75. Is that the same TRUSTED Engineer from OPENREACH sent out by BT? Yes it is.
I've spoken to BT today asking them to change over my account to my wife's name as my health is deteriorating and it would be less stress later on. I have also asked for a lesser cost contract £29.99 for 18 months. As advertised on TV, But they refused.After 50 years being with BT. My Advice to all that want a phone-broadband etc, stay well clear of BT. you will not be disappointed.
michael n Betty lewendon
ps
Were you or your family, or Buisness treated with the same Scam-Con, by BT- Openreach to deny Thousands of Customers Compensation? BT-Openreach must have all the Engineers reports, Was your fault report same as ours? Lies, Ofcom UK media watchdog, have they been informed about this pratice?”
“Complained to BT about our Broadband constantly dropping out, each time I did this BT advised me to get a better, faster Deal, a new contract. Now we are paying over £50 a quarter. We tried to end our Contract and were advised we had to pay £216 if we pulled out. We still loose connection from time to time and BT say they don't guarantee constant connection. They said, "Complaining on social media can be effective" lol check out Facebook posts, EFFECTIVE? Are you kidding? We have been bludgeoned into paying more and more each time we have complained, by telling us to upgrade to this and that, and I'm sure we are not alone? Did this ever happen to YOU? We had an Openreach engineer sent out to our home to fix the fault by BT? Great he found out what was wrong, fixed the problem. All good then? No. The engineer went out to his Openreach Vehicle and filled in his report stating No problems found? WHY? Because BT-Openreach would get away with paying Compensation to Customers if the report states this. BT allowed this, turned a blind eye. Now today if the Engineer finds a fault in your home you have to pay a fee of £75. Is that the same TRUSTED Engineer from OPENREACH sent out by BT? Yes it is.
I've spoken to BT today asking them to change over my account to my wife's name as my health is deteriorating and it would be less stress later on. I have also asked for a lesser cost contract £29.99 for 18 months. As advertised on TV, But they refused.After 50 years being with BT. My Advice to all that want a phone-broadband etc, stay well clear of BT. you will not be disappointed.
michael n Betty lewendon
ps
Were you or your family, or Buisness treated with the same Scam-Con, by BT- Openreach to deny Thousands of Customers Compensation? BT-Openreach must have all the Engineers reports, Was your fault report same as ours? Lies, Ofcom UK media watchdog, have they been informed about this pratice?”
“Abousetly shocking.
Was told I couldn’t transfer my business number, advised only way was to go cloud based which were plug and play so I placed order, phones arrived then BT made appointment for training, Training was from outside the country was then told that they needed to take control of my computer to set them up. I declined.
As if anybody would give anybody control of their computer especially from outside the U.K. with all the fraud nowadays and them saying there is no set up and there plug and play.
This has now delayed my move as I will now have to go to another supplier so I can keep my number. Due to BT not been truthful they have cost my company £1200 so far and rising,
Will be going to ombudsman to claim back every penny from BT will be transferring all other contracts to alternative suppliers when out of contract and will never use again.
Why the need to lie BT?”
“Ordered broadband on the 4th of November date for activation the 12th.Phone call from BT on the 9th they cancelled the order but it would be reordered on the 12th,no order place rang on the 13th was told the order would be pace before 8 pm that night.Rang the next day still no reorder,then told it would be cancelled on the 20th then reordered,got fed up of waiting rang and cancelled the order was told my money would be refunded.No refund as yet 18th December after raising two complaints and being assured it would be dealt with on that day I am still waiting.Awful service.”
“Broadband is always extremely slow and unreliable. It is almost not possible to work with is. Customer service is useless gives always same generic answer. I am paying so much money and my download speed is often below 1mps. It seems to stay still in the 90s. Avoid bt absolutely, choose everything but bt”
“We were promised a replacement broadband box was going to be sent that day. A week later despite five promises that it had been sent it still hadn’t left the office! Anyone got Sky’s number?”
“What an awful company. I had a change of circumstances and could not afford the 45.00 pound a month. They were not interested just said I am in a contract. Now I cannot pay the final bill and they will not give me any help at all . Just keep saying I have to pay, most companies will give you time to pay not this one. I would not recommend anybody has anything to do with them.”
“Really struggled with the customer service team, when trying to get my broadband activated. They don't seem to follow through on their promises and will say anything to get you off the phone! After my activation date was postponed, I waited over a week for an update until I Finally decided to cancel. Lo and behold, less than 12 hours after cancelling my direct debit, someone got in touch. Thwy didnt have an update though, just wanted to chase me for money despite the fact that my account was actually in credit. Best avoided to be honest!”
“Migrating from Business to Residential. Explained at all points during the order that we needed to keep our phone number. We have had it since 1961! Also my husband is partially sighted and disabled so very important that we keep the number that has been both work and home forever.
Closing down the business means we must have this number.
On the day of migration we were off broadband for 9 hours on a weekday.
We lost our phone number for 3 days with no guarantee of getting it back.
Complained to Chantelle who promised the "order" for our old number would be done the following day. It was not. Next day Mohammed did not grasp the anxiety and frustration of people not doing their job, did put the "order" through and offered £10 compensation. Derisory and insulting. Very unhappy about the stress and worry of no-one being able to contact the house. Hospitals, volunteer drivers, family, anyone else could not get through for 3 days. BT then shut the complaint as they say they have ordered the number to be re-instated sometime in the next 34 hours! They are hopeless and could not care less about vulnerable customers or their inefficiency.”
“BT are totally incompetent in almost every area of operation. (except credit control where they're on the phone for payment in an instant.) From the install of business broadband (I ended up with 7 Hubs) to the cloud phone which is really poor quality. Despite 75Mbps broadband the call quality is scratchy & quiet. Trying to order additional equipment for the system resulted in the obligatory game of pass the customer as I got bounced from department to department, each more concerned with end the call than providing a solution. Whether its live chat, email of phone that standard of care is equally poor.
It obvious that senior managers at BT have never put themselves through the hellish experience that is being a BT customer entails. If they have then they obviously don't care. The price is premium but the product is substandard
Residental service was equally bad. There are no redeeming features to BT and only their virtual monopoly on services keeps them going. Avoid if you have any choice at all”
“Decided to leave BT after broadband problems for a long time.
After being a customer for forty years I was hit with a 80 pound fee.
I was also advised if I wanted to keep my email address , it would cost £7.50 per month
Customer services it is like speaking to robots
Would never go back.”
“Miss selling cloud phones nobody knows what the doing. I would not recommend
to anybody told£800 pounds to cancel the contract keep away from this phones.”
