“A one star from the review site which is one star more than I would give. Appalling customer service and pay a premium rate for substandard broadband speed. Fault reported over a week ago still not fixed. Response we will send out an engineer to fix it once and for all? Who the hell did they send out first time and what did he/she do play? Talk talk are poor but at least you pay far less for an equally poor service. Stay clear.”
“BT The worst company ever avoid this company unbreakable broadband and the missed out unbreakable contract for almost a year I had slow speeds or no broadband at all when I phoned was told I need to up grade to the smart hub WiFi hub this made it worse they sent out open reach who said they sorted it but hey ho same again so phoned too needed to upgrade to super hub 2 again more trouble and now paying £50 a month for broadband and phon line nothing else again a man from open reach came said he knew what it was and had fixed it but again no was told to upgrade to super WiFi the fibre optic super fast broadband £70 a month now and again faults but all of a sudden it worked after a year over the year bt paid me back with their price promise money back if it does not work I think in all £90 back a I eventually found out through an article in a news paper that bt knew about the problems with their super hubs and disc but had sorted thefualts it took over a year in the mean time I'm locked into a new contract for 2 years at a cost of £70 a month from starting at £19 when first installed. I wrote to the communications onbusman but those consumer watch dogs are a joke and work in favour of the big company's its all a con or in another word mafia style nice but ruthless anyway rant my advice iive used virgin and sky both great company's had faults but always sorted with satisfaction roll on the day my contract ends and I can switch 2 years is far to long but another change braught in by so called watchdogs”
“I have been with BT business now for about one year. That is definitely one year too many.
I have had problems with their service since before I even signed up, many hours on the phone and online chat trying to get things sorted, even having to resort to the ombudsman.
My contract is up next August and I will not stay with BT for a single day more than neccessary.”
“BT sent me a reminder today July 22nd that my contract is coming to an end on 10th September, so I called them (22nd July) as I found a better option. The guy on retention said that the account would be terminated on 10th September however because an engineer can’t come out over the weekend I could either pay for 3 days extra service or pay an additional £1.10 to have the contract terminated on the DATE of the termination date as an early terminate charge – SCAM.
He then said, that is was good that I called and didn’t leave it until the termination date as they need 30 DAYS NOTICE of termination, otherwise it rolls over….Another way to scam customers! And yet another experience of a customer being inconvenienced for the sake of a supplier!
BT you should be ashamed of yourselves!”
“BT is so bad that they should lose their license. Appalling service. I gave them one star because zero stars is not an option here. You can’t submit the review until you give them at least one star.”
“Persuaded to change from EE. Told it would save £10 per month. Issued with exit letters from EE. Promised this was sorted out after many very long phone calls only to find money taken from account. New super wonderful router? Forget it. Can’t get WiFi in garden now. BT want £16 extra a month for discs to improve strength of signal. Do not change to BT”
“How did I ever manage before coming to by, not only is the broadband reliable and consistent,but I have a new contract with them and they halved my bill,there was a recent fault on my line,which meant my broadband went down, so bt gave me unlimited data in my mobile and the very next day 9 am sharp I had bt on the doorstep to fix it, twenty minutes later problem solved
If you want cheap broadband and mobile deals look no further bt are always there to help”
“Absolutely rubbish service.It's getting from bad to worse. I have to go back to ''Virgin'' Since one week I have no landline and internet and every time when I have a life chat with the advisers,they put me on ''the slide'' with empty promises.Because I relay on my business from home I am completely trapped now. Shame of you BT. Stay away from this robbers.”
“BT reuse to let me leave without paying the rest of my contract fees despite not giving me the service I signed up for. To leave I must pay £197. I have a ADSL Internet connection which, despite ridiculously slow upload and download speeds which I tolerate, continually loses connection and displays the dreaded ‘yellow light’ on my router signalling a loss of service, REPEATEDLY, 10-20 times a day!! BT offered many ‘workaround’ fixes, free phone data, new routers (x3), engineer visits etc. After my need for a better connection became essential due to large file upload/download for work, up to 6GB+, I decided to leave BT and join Virgin Media which was cheaper and has impressively fast fibre broadband in my area. BT then claim, what for it, that my loss of Internet connection isn’t technically a ‘drop’ in service and happens simply because the accompanying landline has a fault on it!! I explained, it doesn’t matter what or where the source or location of the problem is, all that matters is I’m not receiving the service I should be. To which they respond with their final word on the matter (after long debates and endless transferring from department to department) that my Internet has only ever ‘dropped’ connection twice during the last year and has always been ‘provided’ otherwise and it’s the problem with my landline that causes the problem with the Internet connection at my end, and therefor, because they’ve continued to provide broadband at the speed contractually agreed upon from their end, I am not free to leave without paying the rest of my contract!! Can you believe it!! I said it doesn’t matter what you provide at your end, what matters is what I receive at my end, AND I RECEIVE REPEATED DROPS IN SERVICE!!! I DO NOT CARE WHAT PART OF YOUR SERVICE/NETWORK IS BROKEN, I DO NOT RECEIVE THE SERVICE I PAY FOR AND I WANT TO LEAVE WITHOUT BEING CHARGED £197 TO DO SO!!
BT refuse to budge so I must pay £197 to leave a broadband contract that is regularly interrupted by a fault on the accompanying landline. What can I say except, BT, shame on you, after my years of loyalty, you treat me like this, SHAME ON YOU!!”
“Only 4 months after joining BT leaving them.
Insulting and badly managed with a Ceo own interest is to accumulate capital.
20 days after joining speed went down, they sent me a 'techy' Who has absolutely no knowledge, declaring my wifi bounces on my walls reason why not working!
Then came more insults, blackmailing me to stop throttling on my fibre plus.
Terrible one wonders why they are not oust off business, because that is not business that is very poor concepts of what is a Client!
Shame on the ombudsman letting them run this way.”
“On moving to BT, my elderly, hard-of-hearing grandparent intended to retain our phone number, but this did not happen (whether through misunderstanding or miscommunication). We were only made aware of this months later when our original number was deprecated by our previous provider, and we contacted BT to inquire what was happening. We're now outside of the period BT would allow us to reclaim our original number.
The problem is that BT did NOT notify us of the change of phone number. Had they done so, we would have been able to promptly rectify whatever issue led to not retaining our original number, and we would have been able to reclaim our original number within the allowed time period.
The agents I've spoken to have been nothing but helpful, I cannot fault them and I understand there's nothing further they can do to help, but the failings of BT's processes have resulted in an easily avoidable issue and inconvenienced my elderly grandparent.”
“WHAT AN AWFUL AWFUL SERVICE. A BT engineer came to our house a week ago to set up the internet and left without connecting us for some line problem. He gave us no idea on when it would be resolved. Endless calls with BT to organise for another engineer to come today and they didn't show up. I thought it was an essential service what they provide????”
“1 MONTH TO FIX A FAULT ON MY LINE AND A FURTHER MONTH TO WAIT FOR COMPENSATION FOR THE SAME.BT IS MORE INTERESTED IN ITS POLICIES THAN ME AS A CUSTOMER. FOR A COMMUNICATIONS COMPANY IT HAS LIKE TRYING TO GET BLOOD OUT OF A STONE APPALLING FROM STArt to finnish”
“Shocking customer service. Stay well clear. Since l have joined them over the last few months its complaints all the time. A example asked if l can change my direct debt date as l just started a new job ,yes they said that will be okay. The never listened and the direct debt come out a day before. I had to pay bank charges.”
