“Disgraceful RIP OFF!!!
I would like to say disgraceful customer service, but actually there is none at all. I booked trip to Thailand for my sister and her family and due to unfortunate circumstances her husband can't make it. My sister found replacement and I tried to change the person name on the ticket. I was trying to replace him with my little nephew godmother so they do not fly this far alone! I have been trying past last 3 weeks and answer is the same "sorry sir your ticket is non-refundable" Even when you ask what is the weather like in Thailand. When you asking to speak to a manager, you are given either a false name or anytime of the day the manger is on break. After several attempts to resolve this issue, I was asked to call The flight operator for approval. I called Moscow to speak to Aeroflot, their advisors advised me that I can not change the name, but they can cancel with partial refund. After I called back and explained what Aeroflot has told me, the arrogant guy replied call them and ask refund from them then, and keep repeating it is non re-fundable, their T&C's are very blurry and very general, where it doesn't say clearly what the deal is. Three weeks of never-ending phone calls and still no resolution. And bearing on mind previous complaints, their replies are even worse! "Sorry if we were unable to help, however your feedback is appreciated" Which clearly they laughing in your face. So unless you don't want to get rip off, or simply being ignored by rude and arrogant staff who replies over the phone just briefly then AVOID as far as you can, as those people are nothing but thieves. Incompetent and arrogant telesales team. Emails are not being replied on time. And what is called "pushing the limits" is to ask me to cancel the whole reservation and re-book again, for another new full cost! I am shocked they are still holding licence to sell.
If you have any questions, please ask away.”
