Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.06

4.1 Rating 1,687 Reviews

76 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01375 258023

Email:

sales@buildersmerchant.com

Location:

Merchanting, 44 Stores, 44 Berth,
Tilbury
Essex
RM18 7HP

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Merchanting Ltd 5 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

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“Great price easy to order delivery in 4 days all good”

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Posted 4 years ago

“Very good service and quick delivery!”

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Posted 4 years ago

“Good service. Delivered quickly. Excellent quality & very reasonable priced. Recommend”

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Posted 4 years ago

“I have ordered some wood online with delivery 3 - 10 working days. In the meantime I have called these guys twice to check, if everything is fine and if they are able to tell me the delivery date. I was basically told to shut up and wait for my turn, as they have 10 days. So I waited, only to receive an email on the 8th day in the evening, that the wood they have is damaged and they don't know, when they will have new stock. I understand and appreciate, that something can be damaged, but I should have been informed much earlier, so I can avoid delays in my business.”

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Posted 4 years ago

“Great prices and ery reasonable delivery charges. Will be using again, thank you!”

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Posted 4 years ago

“Goods were delivered in good time and were well packaged. Recommended.”

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Posted 4 years ago

“Ordered for my Dad. His words “best quality birch, I’ve ever used”. Now, coming from my Dad, whose been a bespoke carpenter for over fifty years, that’s a true testament to quality and service.”

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Posted 4 years ago

“Very nice of company to be honest and inform me of a problem of my order being delayed and the reason. Hence i decided to wait and not withdraw the order. Feel there should be better communication between departments, as having asked for the delivery address to be changed and an extra sheet added to order it didn't happen. One of the sheets ( 6 total ) was slightly damaged on one end , but was able to be used. Kind regards.”

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Posted 4 years ago

“great price, great service. Thank you”

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Posted 4 years ago

“Delivery time was ok but 2 of the items arrived damaged.”

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Posted 4 years ago

“GOOD SERVICE”

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Posted 4 years ago

“Poor service - i did not receive my order, no response to email regarding my order and no one answering phone calls. is this a real business? How do i get my money back?”

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Posted 4 years ago

“Very good service, thankyou”

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Posted 4 years ago

“From ordering to delivery was handled well. The only minor problem was the delivery company not giving the correct information, this was sorted by BM.”

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Posted 4 years ago

“Arrived in reasonable time and without damage. Exactly what I wanted, cut to size requested and of good quality. Will be buying more from this company.”

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Posted 4 years ago

“Feather edge boards multiple lengths, great price and spot on delivery to the door.”

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Posted 4 years ago

“Good product and recd in good time.”

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Posted 4 years ago

“Fantastic service all round. Competitive pricing with easy ordering on their website and great speedy delivery that even my local suppliers probably couldn’t have achieved ! I would have absolutely no hesitation either using them again or recommending them. Delivery to me was fantastic, all the timber was hand balled off the vehicle and left neatly stacked in my driveway. Well done guys !!”

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Posted 4 years ago

“Most unsatisfactory. The cutting ordered and paid for was not carried out and it appeared that, without any reason, when I reported the fact I was disbelieved. I was unable to provide photographic evidence of the uncut full sheet because, in order to advance the job for which the goods were required, I had had to make the required cuts myself. Subsequent communication with the company was disastrous and they clearly did not bother to read my explanation for not providing photographic evidence of their error and they repeatedly asked the same questions and received the same answers. They eventually employed the 'jobsworth's- defence claiming their company policy of requiring photos prevented them from satisfying my claim. I could not possibly recommend dealing with this company who still owe me a refund for work contracted, paid for and not completed. Beware!”

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Posted 4 years ago

“Material arrived in good condition via courier, and the driver was helpful. Had a 10 day delivery Window and it was well underneath that.”

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Posted 4 years ago

Merchanting Ltd is rated 4.1 based on 1,687 reviews