BUILT/ Reviews

Name: BUILT/
Rating: 4.63

4.6 Rating 1,391 Reviews

91 %

of reviewers recommend BUILT/

4.6

Based on 1,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

07413810510

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website, fantastic service, great price.”

Helpful Report

Posted 6 years ago

“Everyone in the team that I have dealt with has been very helpful. Even the driver that brought the delivery, when he found out that I was on my own and I could not move from my drive all the tons of wood that I ordered, he suggested taking all the wood back to the warehouse and redelivering it when my husband was back from camping with the children. This I call excellent customer care. Thanks a lot.”

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Posted 6 years ago

“Drive thru collection system is very impressive. Takes only a few minutes for the warehouse staff to get your materials and load car.”

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Posted 6 years ago

“I ordered 2 bulk bags and chose a delivery slot, which apparently, is guaranteed. The time slot came and went. After chasing the delivery with a phone call, and then another call 25 mins later to chase up the promised return call to update me on the delivery, I was told the driver had encountered some 'issues'. 3 and half hours later i received the bulk bags. The work I intended to carry out was delayed by a day. Other plans I had made were put aside. Not the end of the world, but having ordered online with a 2 day lead time for my delivery, I am disappointed. I expected a better service.”

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Posted 6 years ago

“Concept aside, top guys at the Aston branch, always a pleasure going there, very friendly and very very helpful.”

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Posted 6 years ago

“5 Stars. I ordered online 8 Celotex insulation boards for collection. Ordered on Thursday morning and whilst ordering you can choose a time slot when to collect, so I choose 15:00-16:00 and I arrived in my time slot, when I arrived I gave my order number and was asked to park in parking space W5 and my order was ready right next to my allocated space where my vehicle was loaded promptly. I was in and out within in a few minutes absolutely spot on service, what a fantastic idea to have a drive through collection builder merchants. 5 out of 5 from me, Will 100% use Built again Many Thanks Sean”

Helpful Report

Posted 6 years ago

“I am extremely happy with the customer service recently received from the nice men at built. They went above and beyond to ensure my visit they was one not to be forgotten. I am extremely happy with their high standard of service. All smiles on their faces. It was a pleasure to shop there. Well done Built management team. You are doing something right.”

Helpful Report

Posted 6 years ago

“Quality product, good price and quick delivery”

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Posted 6 years ago

“I haven't picked my items up yet but so far so good. The ordering process was easy to navigate and place an order.”

Helpful Report

Posted 6 years ago

“Order received on the same day I ordered them, Amazing”

Helpful Report

Posted 6 years ago

“This is the first time I've used Built and I was very impressed with ordering online then driving through the store and collecting my order, they did seem a little short on staff and I had to wait a while, but it was worth it as the prices were the best I could find in the area and the staff member that I dealt with was very friendly. I would definitely recommend them to friends.”

Helpful Report

Posted 6 years ago

“Placed a phone order. Xxxxxxxxxxxxxxxxxxx Wanted 50 x50 Batton. Was told they had 50 x25? I asked if that was the finished size and was told yes. When I turned up it was 45x45. Also they only had a pile of 45x45 on the floor that had been separated because it was bent.!! I had to take one of those and buy a longer length that I didn't want. Could have been a huge order for BUILT as we are on site close by and fitting 650 kitchens for Mc alpines. Sorry guys more professionalism required.”

Helpful Report

Posted 6 years ago

“Great prices, quality products, delivered on time by friendly staff. It doesn’t get any better.”

Helpful Report

Posted 6 years ago

“Helpful and excellent prices. Will definitely be using them again. Delivery was on time and driver was friendly.”

Helpful Report

Posted 6 years ago

“Service great people very helpful would recommend people to deal with you”

Helpful Report

Posted 6 years ago

“Had an issue, and it was sorted immediately. It's not the service but the after service that also counts.”

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Posted 6 years ago

“Poor costumer service.”

Helpful Report

Posted 6 years ago

“Very good service good delivery always on time all good well done no waiting around no messing about”

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Posted 6 years ago

“Having not been aware of Built. I was supprised how low the prices are and how quickly I could order I will certainly be useing again thank you”

Helpful Report

Posted 6 years ago

“This has got to be the best experience I've had using any sort of builders merchants. Simple on line order process then to pick a collection slot and turn up and use the drive through system was fab. I was directed to a bay and my van was loaded for me. Good quick service on site all items loaded and I was off. Hassle free. Many thanks”

Helpful Report

Posted 6 years ago

BUILT/ is rated 4.6 based on 1,391 reviews