BUILT/ Reviews

Name: BUILT/
Rating: 4.63

4.6 Rating 1,391 Reviews

91 %

of reviewers recommend BUILT/

4.6

Based on 1,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

07413810510

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered on Thursday arrived on Friday excellent service all packed well and helpful driver”

Helpful Report

Posted 6 years ago

“My initial service was excellent. So much so that I wrote in to commend the customer services advisor. The majority of my materials were delivered at 10am on the Friday as requested and I would have at this stage given 5/5 and highly recommened Built. The delivery driver was just as friendly as the staff on the phone and I was thoroughly impressed. Unfortunately the large bulk bag of sand was missing, a mistake had been made and I was assured that it would be rectified. This was infuriating as I had help on site for the job and now it couldn’t progress. I was advised it would be delivered between 3 and 5, this was far from ideal as I lost the majority of that day but at least I could start first thing the next morning. I was not going to judge Built on one human error but instead on their ability to rectify it which all seemed in hand. Unfortunately this is where things got worse and why my review is far from 5/5. I got a call on the afternoon of Friday telling me they now couldn’t deliver. I was not at all impressed and somewhat angry that promises weren’t being kept a second time. I said that I NEEDED the sand first thing on Saturday morning but was told that wasn’t possible and in the end I didn’t receive it until circa 10pm This meant I lost at least 3 hours of my second day which after already losing a whole day prior to it I have not managed to complete the job and now need to return in a number of weeks leaving me to lose another weekend and the other person to have an unfinished patio for a number of weeks.”

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Posted 6 years ago

“Very efficient”

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Posted 6 years ago

“Very easy to order online, excellent delivery time and delivered by a friendly and helpful driver.”

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Posted 6 years ago

“Excellent service, product wad delivered on time with advanced warning well time frame . Very pleased will definitely use again”

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Posted 6 years ago

“Helpful staff”

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Posted 6 years ago

“Superb service”

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Posted 6 years ago

“Great service very helpful staff who always go above and beyond highly recommend A1+++++”

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Posted 6 years ago

“quite good service.bit of time waiting on materials as operatives did not know product they were looking for.”

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Posted 6 years ago

“Easy to order, choose your delivery slot and bingo it arrives. Sounds simple, clean, neat and quick. No standing in queues waiting to be served”

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Posted 6 years ago

“Excellent service delightful delivery man Great price.”

Helpful Report

Posted 6 years ago

“Built not only has competitive prices such as 10% off all collections and the warehouse is well laid out. You'll be unexpectedly surprised, give them a go and see for yourself. 5 stars every time.”

Helpful Report

Posted 6 years ago

“Ordering on line is the best with all information about the product leaves no guess work when making a purchase. With click and collect and drive in which is unique, the staff are always willing to offer advice and give a helping hand loading the van. Free drinks and breakfast is icing on the cake. When I visit the place I feel at home. I don't go any where now as they always have offers on every day products. Sincerely wish them all the best”

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Posted 6 years ago

“Store Manager John very helpful indeed have me an incredible personalised service and even offered me something to clean up a spillage i had in my van”

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Posted 6 years ago

“Unbeatable”

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Posted 6 years ago

“Brilliant place. Great prices and great staff”

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Posted 6 years ago

“Great service, Luke a member of builts staff sorted my order out and kept me updated highly reccomended”

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Posted 6 years ago

“The BUILT experience has been excellent throughout. I found what I was looking for quickly and easily on their website, and the value for money was brilliant. I used their click and collect facility which proved highly efficient.”

Helpful Report

Posted 6 years ago

“Good service fast delivery keep it up”

Helpful Report

Posted 6 years ago

“It early days for me only had a few orders any problems seem to be sorted without delay”

Helpful Report

Posted 6 years ago

BUILT/ is rated 4.6 based on 1,391 reviews