BUILT/ Reviews

Name: BUILT/
Rating: 4.63

4.6 Rating 1,391 Reviews

91 %

of reviewers recommend BUILT/

4.6

Based on 1,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

07413810510

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 6 years ago

“Its convenient service is fast and reliable would recommend any one to Built Merchant good quality and reasonable prices to suit your pocket”

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Posted 6 years ago

“Delivery was late and it wasn’t given store credit as there’s a “30 minute buffer” they forgot to mention.”

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Posted 6 years ago

“Excellent customer service and great prices, by far the cheapest straightest timber going!!!”

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Posted 6 years ago

“Very happy with overall service”

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Posted 6 years ago

“Very helpful”

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Posted 6 years ago

“Extremely competitive prices Exact delivery time and helpful driver Got the Mrs off my back Thanks Built”

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Posted 6 years ago

“Prices very good and goods ready for collection, good setvice and helpful staff.”

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Posted 6 years ago

“As per every order, first class service and excellent prices.”

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Posted 6 years ago

“Branded products ready to collect at great prices Can’t fault the helpful staff, would recommend to anyone”

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Posted 6 years ago

“Excellent, quick and efficient service. Website was easy to use, collection was fast and loving the offers at the moment.”

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Posted 6 years ago

“You run out of stock what I wanted”

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Posted 6 years ago

“The delivery driver and ease of order is very good. Just think the delivery costs are alittle high for what i ordered and the not including vat in the price when browsing is cheating alittle.”

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Posted 6 years ago

“Very friendly staff very helpful took my time went back a few times loved shopping here .”

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Posted 6 years ago

“I drove from Cambridge because the price on some materials I needed was so much better than my local suppliers, and I was then very pleased by how efficient and friendly the staff were - I just wish they were a bit more local!”

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Posted 6 years ago

“Love the drive through service and also the chance to win something everytime an order is above £10.”

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Posted 6 years ago

“I have always been pleased with ordering online for delivery and pickup. The online chat is very efficient and friendly as are the instore staff who also are really keen to help and be pleasent.”

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Posted 6 years ago

“Simple to order on line. Spoke to a few people after ordering regarding returns and new orders, everyone was helpful and polite including the delivery drivers, one of whom I spoke to on the phone as the delivery was 3hours early and there was no one on site, he took everything round the back of the house (included 5 fence panels). Was so impressed that I back to let the office/yard know. 1st time I've ordered from Built, will now be looking at opening a trade account as I have a number of jobs on the go. (plus they didn't mind that I was a bit ditsy :))!! Item damage - one of the fence panels which I've not reported as think it can be fixed)”

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Posted 6 years ago

“Excellent service, straight it and loaded.”

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Posted 6 years ago

“This is my third visit to BUILT and my second purchase. My first order was sent to the wrong address, my second attempt was a wasted journey as the item I wanted was not actually in stock despite their website saying "In stock". The second purchase (third visit) was for planned timber board. Their website said stock however I called to get confirmation. Unfortunately the staff member couldn't find it by name/size so only until I gave their part number was it found. After several frustrating attempts to order via their website to get a discount (using my mobile) I had to go home to use my laptop in order for the payment to go through (something about a bad gateway??). I drove to the depot to collect which took an age even though it was supposed to be ready. Most of the board had been wrapped in film so I checked for the correct sizes against my order then loaded up. I was extremely disappointed upon unwrapping to find that most of the boards were akin to bananas. It was almost like they curled up as soon as released from the packaging. The boards have been laid flat and weighted in an attempt to correct the bows. "fingers crossed".. I doubt I will be using BUILT again for such items.. If you want wood, go to a timber yard.”

Helpful Report

Posted 6 years ago

BUILT/ is rated 4.6 based on 1,391 reviews