Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have always had a good experience. Form Bulb . On line gas and electric reading is very handy . My direct direct have always been assess quickly and a new rate emailed and changed for me .”

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Posted 1 year ago

“Never have to wait long to speak with an operative. They are friendly and helpful”

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Posted 1 year ago

“Can not fault the service”

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Posted 1 year ago

“I have been very pleased with bulb severices”

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Posted 1 year ago

“Always found bulb very good, one tariff - none of the usual multiple tariffs, all designed to rip you off. Really disappointed that bulb wasn’t brought into public ownership.”

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Posted 1 year ago

“The time I have been with Bulb the company has been excellent. Very informative and clear with information. The layout of the web page on my e mails are the best. So easy to understand and nice large displays. All information is made simple to understand. I simply cannot fault Bulb. It is so sad the company is being taken over. Thank you for all your hard work and service.”

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Posted 1 year ago

“Fast and easy ! Thanks very much!”

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Posted 1 year ago

“The website for meter readings is excellent; super-easy. They confirm via e-mail too. They also rang me to arrange a Smart Meter installation, which duly occurred. However, they did send out a sky-high estimate that caused our family undue stress. Thankfully, the smart meters showed up the error and Bulb quickly cancelled the estimate, worked out a new bill (e-mailed to me via chat to a Customer Services rep) and credited me with the money taken in error immediately. We all make mistakes but they rectified theirs with minimum fuss.”

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Posted 1 year ago

“Good company but often difficult to communicate”

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Posted 1 year ago

“Brilliant customer service - my email was responded to within minutes, out of hours and the whole problem resolved almost instantly!”

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Posted 1 year ago

“I have been happy overall with the service I tecieve from bulb,dissapointed I couldn't get smart metre.Als due to changing over at some point bulb no longer send you a reminder to give monthly reading.So I have to mentally remember each month as the last estimate was out by £60.00 the operators who take calls are very helpful and listen to your enquiries and give you advice and links.”

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Posted 1 year ago

“Tried to charge me £23,000 for a property which I had not occupied. The actual charge turned out to be £26. They charged me an admin fee of ££15 when the direct debit did not go through due to their administrative error. Their routine staff refused to acknowledge the error and stated that "this thread is closed".”

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Posted 1 year ago

“Never had any issues, reasonable prices in comparison to some, the app is easy and useful”

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Posted 1 year ago

“excellent company to deal with”

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Posted 1 year ago

“Excellent service. Kept informed monthly of usage and easy to submit meter readings”

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Posted 1 year ago

“One of the best companies I have dealt with.”

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Posted 1 year ago

“Very professional and helpful”

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Posted 1 year ago

“Excellent customer service. Join Bulb with confidence.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Excellent communications, very easy to navigate website. Competitive.”

Helpful Report

Posted 1 year ago

Bulb is rated 4.1 based on 3,920 reviews