Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the worst companies I've ever used. We live in a small flat as a couple and we have been charged £500 this month. This has been going on since we moved in despite the cost of living. In the summer our bills were hitting £150-£200 at times. The meter was broken and overcharging us, it got replaced and now it's got worse. They want £120 to check this meter when it's clearly broken. We are now getting the energy ombudsman involved so we will see what happens. They also took two payments out £433 and £366 for one month and then I had to call up and ask for one of them to be refunded.”

Helpful Report

Posted 1 year ago

“Very helpful and nice”

Helpful Report

Posted 1 year ago

“Worst company ever. They should have been shut down a long time ago. My meter has been broken for 4yrs now. They just wont fix it. They said they would come and fit a smart meter twice. Now their telling me I'm not elible fir a smart meter. How they work out their estimates is beyond me. One bill was £340 next bill £700 for one month. They're taking everything I have plus more. I feel like life will be a lot shorter for me at this rate. I can't live like this.”

Helpful Report

Posted 1 year ago

Hi Laura, thanks for taking the time to leave us a review. I am sorry that we have not been able to fix your faulty meter and that as a result you are getting estimated statements. Our meter jobs go through a dedicated metering team, they are responsible for the booking of the job but it's important you get updated on the progress of any request. I apologise for the poor experience you've had with us. We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. I would like to look into your case and keep you updated on what’s going on, so I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Worst energy company. Charging£10 only on gas daily, whether you used or not.”

Helpful Report

Posted 1 year ago

Hi, Thanks for taking the time to leave a review. We are sorry you are paying more than expected for your top-ups. Normally, a standing charge is deducted from your credit amount daily. If you have used emergency credit it won't be deducted, instead, it will be stored up in the background, to be taken off when your next top-up is made. Our emergency credit limit is £10. Once that's been used up it has to be repaid in full before it's available to use again. Since our debt repayment rates are set to 30%, we'll only ever take that much of a top-up to go towards repaying your debt (eg: £3 from a £10 top-up). This £3 will be split, going towards repaying emergency credit owed and any standing charge debt that might have built up. Due to this rate being set at 30%, it can take you a few times to repay the £10 fully and get the emergency credit available again. You can always see where your last top-up went by looking at screens 1, 2, and 3 when your gas card is in the meter. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd Bulb's Reviews.io Team

Posted 1 year ago

“Since January I still don't have a voucher I wrote to Bulb that I don't have a voucher The answer I received please wait today is January 17 and I still haven't.Been with Bulb for two years but it gets worse every year I do not recommend this company as electricity and gas suppliers”

Helpful Report

Posted 1 year ago

“Horrible Horrible Horrible they are the worst for customer service stay clear no wonder they went under let down by the horrible horrid customer experience and they don’t care.”

Helpful Report

Posted 1 year ago

“Excellent service. Clear communication.”

Helpful Report

Posted 1 year ago

“Despite contacting Bulb several months ago the fault with my smart electricity meter still remains unresolved. I have continually provided Bulb with information requested, including photos of the equipment. I have now been asked to log on to their helpline but I’m now unable to secure a convenient date for the meter to be replaced. Their agents, with whom I’ve had lots of communication with, have all attempted to help but the process has been so long-winded and time consuming. Not good service.”

Helpful Report

Posted 1 year ago

“Excellent customer service and always there when you need them.”

Helpful Report

Posted 1 year ago

“SHT - Can't control direct debit online. I have to phone and argue with operator. Bulb keep changing it. Massively reduced, then massively increased.”

Helpful Report

Posted 1 year ago

Hi Andrew Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry for your experience and that you’re unhappy with your recent payment reviews. We calculate your monthly payments by using a projected yearly usage cost based on your previous usage. This is then divided into 12 to keep your payments consistent year-round. We then review this every 3 months to see that your balance is in line with what we have projected and what you are using. The introduction of the Government's Energy Price Guarantee and the launch of the Energy Bills Support Scheme payments meant that your payments would need to be adjusted. Ultimately you will only pay for what you use, so if you’re paying too much then this excess credit will build up in your Bulb account and the payment can be brought down, or you can have this refunded. If you aren't paying in enough, then a debit will build up and you would need to increase your payments to cover your usage and pay back this debt over time. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Awful Customer service. I was told I would be referred for the Energy Fund help. However Bulb didn't do this in time and after admitting their mistake first offered £30 and then upped it to £50 after I pointed out that the Energy Fund help was £150. Cannot view my bills anymore and contacted Bulb last week about this and although the woman was very pleasant the phone conversation went on for almost an hour (she kept putting me on hold). At the end of this conversation, she said I would be able to view my bill within a few hours. That was a week ago and i still can't view them. It feels like Bulb doesn't care anymore and I wonder if it's because Octopuss will take over soon.”

Helpful Report

Posted 1 year ago

“Very helpful and nice”

Helpful Report

Posted 1 year ago

“Extreme disappointment that despite several letters giving full details of a smart meter malfunction, nothing has been done to remedy the problem.”

Helpful Report

Posted 1 year ago

Hi Tony, Thanks for taking the time to leave us a review. From looking at your account it seems like there is an issue with your In-Home Display not providing accurate information about your energy usage. Some fixes can be achieved through a reboot while others may require a firmware upgrade from the manufacturer. We need to work out what's causing this, however, to do this we would need some more information from you. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“I was helped my such a kind person who went put of there to make sure I was back in supply as soon as possible”

Helpful Report

Posted 1 year ago

“I wouldn’t recommend this company if you need to contact them it’s a nightmare also I made a complaint regarding my estimate bill via email and was told it’s correct then I called up and it was changed after being told by the complaints department they won’t change it. Also trying to contact them via the chat is a waste of time as it always says it’s busy”

Helpful Report

Posted 1 year ago

Hi Daniel, Thank you for taking the time to share your feedback with us here on Reviews.io. I am sorry to hear that you have had issues regarding a statement with estimated meter readings. Statements are based on estimated usage in the absence of actual meter readings - these estimates are generated using your previous consumption data. I'm sorry for the poor experience you've had with us. We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“So far I have had extremely good service from Bulb! Nothing seems to be too much trouble to sort very happy with the service so far!”

Helpful Report

Posted 1 year ago

“In this difficult time I guess it would be easy to pour scorn on any energy company, and especially Bulb, with the difficulties it is facing. I have been a Bulb customer, with a very slight 12-month break when I moved to the ill-fated PFP Energy on a deal that seemed too good to be true (which it was), almost since they first came on the market. In all that time I have never really had anything but good to say about them. I recently had an issue with my smart meter having an incorrect tariff, which is hardly surprising considering all the changes, both in costs and companies, over the past 12 months. Two calls to Bulb, one on the online chat, which suggested one remedy, and then one on voice, and the problem was resolved in less than 24 hours. One could imagine that the morale of the employees at Bulb would be pretty low right now, but the support team were friendly, helpful and effective, which is a lot more than some other energy companies I could mention, especially British Gas.”

Helpful Report

Posted 1 year ago

“Requested a credit refund through on line chat, apart from the half hour or so wait to get throug my request was dealt with as I wished and my refund was processed immediately . Hassan was very helpful 😁”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

“Once I found the dept I wanted (Technophobe!!!!) the response I got was great”

Helpful Report

Posted 1 year ago

Bulb is rated 4.1 based on 3,920 reviews