Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, helpful staff”

Helpful Report

Posted 1 year ago

“Good value for money. Outstanding customer service. Efficient and expedient response to queries/enquires. Highly recommended.”

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Posted 1 year ago

“I’ve had to contact Bulb twice and found them very helpful on both occasions. Website is easy to use.”

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Posted 1 year ago

“I’ve had to contact Bulb twice and found them very helpful on both occasions. Website is easy to use.”

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Posted 1 year ago

“Very quick and easy to apply for refund. Thank you”

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Posted 1 year ago

“Happy to be a customer with bulb”

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Posted 1 year ago

“I have only positive thoughts regarding Bulb. Team Bulb have kept us all informed through the changes with clear and friendly communications. I hope the Bulb employees all move to Octopus too as they will be be a credit to their company old and new.”

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Posted 1 year ago

“Very good customer service”

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Posted 1 year ago

“As a new customer (due to house move and this was the energy provider) I have been impressed with all my conversations to set up my new account so far”

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Posted 1 year ago

“I have found Bulb really really on the ball since I started using them four years so. Very helpful, speedy and efficient.”

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Posted 1 year ago

“I have no complaints about service have been very quick to answer my questions and hope that the work that I was talking to them about is compleated without too much trouble”

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Posted 1 year ago

“Bulb: great company having good work ethic. It try’s to keep its customers informed regarding changes in the current chaotic ‘wholesale’ market. Others known to me maybe with smaller consumptions, all say the same thing. Keep going guys”

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Posted 1 year ago

“Very professional”

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Posted 1 year ago

“I have been with bulb for years since being up here but lately the service has been terrible since we have started the switch from prepayment meters to smart meters. They said they will update you and your meters instantly or quicker but in actual face it's a much slower process. They have robbed me on my money and not yet credited it to my account. Seriously considering moving suppliers now and have massively put me off. Customer service staff are just as unhelpful too”

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Posted 1 year ago

“Well managed account.”

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Posted 1 year ago

“Excellent service. Thanks. Problem with our Smart Meter not working was dealt with immediately.”

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Posted 1 year ago

“Very prompt answer to our query and very friendly.”

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Posted 1 year ago

“Meter reading site not working for 24 hours but helpline very good and quick at answering my email.”

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Posted 1 year ago

“Prompt, efficient and courteous. Sorry to lose you.”

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Posted 1 year ago

“Five star - well done in difficult times - thank you.”

Helpful Report

Posted 1 year ago

Bulb is rated 4.1 based on 3,920 reviews