Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, reasonable cost and excellent communication”

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Posted 3 years ago

“Not great at the start. Had to keep contacting them because they insisted on using predictions despite me sending them meter readings. They didn't agree with a reading so I then had to send proof which I suppose is fair, but I think they only didn't agree because of their prediction. A lot of back and forth with relatively unhelpful people. They keep contacting me to install a smart meter which I can't do as i'm renting. I've asked them to stop but they keep contacting me for it. Otherwise the service is no different from any other provider... would say try someone else.”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you had these issues with your opening reading. It sounds like we opened your account on an estimate, which we then had to dispute with your previous supplier in order to get it corrected. You can read a bit more about this here: https://help.bulb.co.uk/hc/en-us/articles/115003598831-Why-didn-t-you-use-my-meter-reading- I am sorry that this correction took longer than we would've wanted. Also, we can stop any further smart meter communications for you - so we can do this, would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 3 years ago

“You increased your prices :( Otherwise good service”

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Posted 3 years ago

“Happy with customer service and the tariff.”

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Posted 3 years ago

“Had such a nightmare with this company, when I first switched over my electric meter wasn't working and they said they couldn't come out to fix it because of covid, that was fine until it turned out my storage heaters didn't work because of this. Tried to get in contact via online chat which was virtually impossible due to my working hours and how long you had to wait in the queue. When I finally got through just before they closed I was informed that I needed an electrician to confirm that my storage heaters didn't work because of the meter. Ended up getting in contact with someone over email but it took weeks for them to tell me someone was going to come out and then I took some leave and they didn't turn up for the appointment without any notice and they had no number for me to call to resolve this. This happened multiple times which was very difficult as I live alone and no one is in most of the time. Eventually this was sorted out and my meter replaced after about 2 months of back and forth over email and I had no heating except a very small fan heater over the whole winter period. Once the meter was replaced I was not informed that I needed a code to set up the key and I ran out of electricity because I had to call back on the morning to get it sorted out, the phone line said I could not call for my situation but I had no other choice. Due to the delay I was without electricity for a whole day. When I tried to leave a complaint I was offered only £10 compensation, no formal investigation or outcome and was informed that they would keep a record of my issues with communication. Very very poor customer service and I will not recommend.”

Helpful Report

Posted 3 years ago

Hi Georgia, Thanks for leaving us a review. I'm sorry that you had this issue with your meter and that this wasn't resolved properly. We do always recommend that members that are without electricity or gas get in touch with us via phone, as this is an emergency situation. For emergencies like this, we can be reached on 0300 303 0635 24 hours a day. If you would like to discuss this further, would you be able to send us an email to feedback@bulb.co.uk please? All the best, Lou

Posted 3 years ago

“Very easy to use no problems whatsoever.”

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Posted 3 years ago

“Verry good”

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Posted 3 years ago

“I am a big fan of Bulb and the reasons are i think its great you see what you owe and usage of either gas or electric. When I phone to speak to them I am through straight away and when I speak to them the staff are very clear and I can understand what I am doing wrong or what I need to do. To me those points I have spoken about are important to me and they give me my reasoning on why I am a customer with Bulb. I think if Bulb were on Strictly, then it would be a ten from Len....”

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Posted 3 years ago

“All good. Easy changeover and sensible readable bills.”

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Posted 3 years ago

“Recently switched my electricity and gas supply to Bulb and was amazed how easy and convenient it was. Good experience and also like the rates. Will definitely recommend to others.”

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Posted 3 years ago

“No proper customer service my gas bill has gone up from 25 to 73!pounds would not recommend bulb 🤬”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. We'll be happy to look into this for you - would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

“Would have given 5 but frustrated I can’t lower my monthly payments to what I’m actually using. I appreciate this is worked out across the year so cost would be more in the winter but I would prefer to pay as I go, I’ve had a very high credit balance and have had to ring several times to get the money back. Otherwise everything is great. Thank you”

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Posted 3 years ago

“Had no problems so far”

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Posted 3 years ago

“Its so easy to top up, you get a txt straight away acknowledging your money going on, they do warm home scheme which I need being a pensioner, overall I am very happy with bulb 👍👍”

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Posted 3 years ago

“Excellent and very professional company. I am 100% happy and would highly recommend them If you want a stress free journey using gas and electric”

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Posted 3 years ago

“Great value, huge reduction in my monthly electricity costs. However as a prepayment customer would appreciate online top ups”

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Posted 3 years ago

“still waiting 6 months for my referral money haha what a joke”

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Posted 3 years ago

Hi Aayat, Thanks for leaving us a review. I'm sorry to hear that you haven't received your referral credit - we'll be happy to look into this for you. Would you be able to send us an email to feedback@bulb.co.uk, with your account details so we can give you a hand with this? All the best, Lou

Posted 3 years ago

“Same as any energy consumer”

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Posted 3 years ago

Hi Chris, Thanks for leaving us a review. If you have any questions or require any help from us, don't hesitate to get in touch with us. You can call us on 0300 303 0635 9am-5pm Monday to Friday, or email us at help@bulb.co.uk. All the best, Lou

Posted 3 years ago

“OK so far. No complaints as yet but haven't been with Bulb long anyway.”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews