Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful service and Price is also good”

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Posted 3 years ago

“Excellent customer service very happy with Bulb”

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Posted 3 years ago

“Early days, but so far,so good”

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Posted 3 years ago

“I have been with Bulb for a few months and have no complaints so far. A friend recommended Bulb to me.”

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Posted 3 years ago

“Simple to set up”

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Posted 3 years ago

“I have requested to switch from prepaid to monthly bill and I have received a refusal due to the fact that I do not have enough contractual period for that, in the day that the contractual period would have been accomplished for such request. I have submitted the same issue through the review process of the request, however, nothing happened :)”

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Posted 3 years ago

Hi Daniel, Thanks for leaving us a review. I'm sorry that we weren't able to go ahead with switching your prepay meters for meters paid for by Direct Debit when you requested this. However, I would like to look into this again for you, to see whether this is now possible and, if not, what other options there are available for you, such as Smart Pay As You Go. So we can look into this, would you be able to get in touch with us via email at feedback@bulb.co.uk please? All the best, Lou

Posted 3 years ago

“Seem to be paying more than I’m using!”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear this - we'll be happy to look into this for you. Would you be able to send us an email to feedback@bulb.co.uk, with your account details please? All the best, Lou

Posted 3 years ago

“They’re cheap because they’re all online so no one available to help when you need it. We moved into an ex-rental with pay-as-you go meters which we waited two months to have changed. They were upgraded to smart and we were supposed to swap from pay as you go to pay monthly. We have chased almost every day for over a week asking when the plan will change over and they keep telling us they have passed the issue to a different team who will reach out to us but they never do. We are just being fobbed off. There is never any further contact. We aren’t asking for anything ground breaking, only a monthly direct debit.”

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Posted 3 years ago

Hi Amber, Thanks for leaving us a review. I'm sorry to hear that you've had these issues. I've managed to find your account from your review and I can see that this process of changing your account from Smart PAYG to credit is currently underway already. I'm sorry that there has been a delay with this. Although we do have our online channels open (social media, live chat), we do also have live phone service available Monday-Friday, 9am-5pm if you would rather speak to us about this. I can see that you are awaiting a reply from my colleague about this, however, so I will request that they get back in touch with you as soon as possible. All the best, Lou

Posted 3 years ago

“Bulb only took 1 Npan number (economy 7 meter) meter reads were wrong got addressed. Now switching from bulb, they are trying to scam me £5,295, for their incopedents. 10 month electric not included what l have paid. Customer service wast of time. Can't even look at the amended bills, trying not to acknowledge photos of final readings, etc. Scammers.”

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Posted 3 years ago

Hi Julie, Thanks for leaving us a review. I have been able to find your account from your review, so I've been able to take a look over your account for you. I'm sorry that you had this initial issue of your second MPAN not being taken over. I can see that this was sorted by us and addressed in a complaint at the time, but I apologise for any inconvenience caused by this. Furthermore, it appears that this incorrect final statement has been caused by an incorrect closing estimate issued by your new supplier, which has caused a large jump in your usage. However, I can see that a dispute on this has been accepted so your corrected statement should be issued shortly, we appreciate your cooperation while we get this sorted for you. I can see you have a complaint open with my colleague about this currently, so if you do have any further questions about this dispute, I would recommend directing them there, as this will help us keep all communication altogether. All the best, Lou

Posted 3 years ago

“They are very good - smooth transition.”

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Posted 3 years ago

“I recently switched to Bulb and I am very impressed so far.”

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Posted 3 years ago

“Very helpful and competitive prices”

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Posted 3 years ago

“Very nice team.”

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Posted 3 years ago

“Quick & Easy to setup and good customer service.”

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Posted 3 years ago

“Super easy to use, they keep you notified on payments and readings so you don’t get stuck with any surprise bills.”

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Posted 3 years ago

“Lasts the full month of one payment of 50 and that's with a lot of electrics on at 1 time.”

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Posted 3 years ago

“Pleased with the service so far been with bulb few months.”

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Posted 3 years ago

“I am enjoying bulb it is reasonable”

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Posted 3 years ago

“Price bit higher, response rate comparatively low”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry if you've had issues getting in touch with us regarding your account. We'll be happy to help you with any issues that you're having, so if you can get in touch with us via email at feedback@bulb.co.uk, we'll be able to give you a hand. All the best, Lou

Posted 3 years ago

“All good so far, hassle-free, unlike BG Evolve!”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews