Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service all round I wish we stayed with our previous provider”

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Posted 2 years ago

Hi there, I'm sorry to hear you've had a poor experience. At Bulb, we aim to provide the best possible service and it sounds like you have not received that. I would like to discuss any issues further with you so please send an email over to feedback@bulb.co.uk. If you could outline the issue and use the reference RIO160222 that would be great. All the best, Katie

Posted 2 years ago

“Bulb helped me out with my move from my current home to my new home, and answered all my questions. I feel like my concerns are always heard and I am always treated wel.”

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Posted 2 years ago

“Always found it easy to contact with an adviser. Adviser are corteous and eager to assist. Never had an issues with this company and wish them all the best.”

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Posted 2 years ago

“I have been a very happy contented Bulb customer for a number of years, and have built up a substantial credit balance,... however, since going into "special measures",.. my bills have almost trebled, with no discernable increase in usage,.. trying to get someone on the phone to discuss this is almost impossible,.... I know wholesale prices have increased, but they haven't trebled,... it almost seems as if they are scared of the balance accrued and are actively attempting to decrease it..... prior payments of 230 a month with a credit of >£1600... (ergo usage far less than £230)........ last bill almost £600 for the month!!!.. ridiculous! and NO ONE at all answering the phones!”

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Posted 2 years ago

Hi Anthony, Thanks for taking the time to leave us a review. I can see your billing has reduced slightly due to us receiving some actual meter readings from you. It looks like our recent estimates were too high which caused the statement to be higher than needed. I have sent you an email in case you wanted to discuss anything further with me. All the best, Katie

Posted 2 years ago

“I love this company. Their emails are so well written & friendly. Everything is explained in a simple way. Their website is straight forward and extremely easy to navigate. It is also a breeze to make any extra payments”

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Posted 2 years ago

“I have been with Bulb for a good number of years and had always been pleased with their service. I have, however, had an issue with my Smart Meter for more than a year and have reported the fault on many occasions - and get told the same thing each time i.e. that they have a backlog of people who are experiencing this problem and are working through them. It's a problem with the connection to Smart Hub, apparently. I have heard this explanation and the promise to put things right so many times that I could, by now, work for Bulb's Customer Services and recite this blurb off by heart to any customers who ring in to complain! I have just spent another 15 minutes on the phone, listening to the same excuses. Meanwhile, the show goes on , endlessly - the Smart Meter is not "smart" enough to take readings and I have to provide manual readings in order to try and avoid the recurring estimated readings. I am "over 60" by the way, Bulb.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry to hear about the issues you are having with your smart meters. Unfortunately, there have been a few reported issues whereby the meters lose connection with us or are unable to gain it upon installation. These faults have been reported to the manufacturers and we are waiting for fixes to be rolled out so we can get meters like your working as they should. I understand this is frustrating however we are limited to our options while we wait for these fixes to be finalised. I have sent you an email in case you wanted to discuss this further. All the best, Katie

Posted 2 years ago

“Thanks does Great service”

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Posted 2 years ago

“Quick in resolving and correcting my billing erro request. Thank you very much”

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Posted 2 years ago

“So good to deal with Bulb who treat customers with respect and urgently deal with any problems that arise”

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Posted 2 years ago

“Charlie was brilliant in the way my inquiry was handled. It has given me peace of mind and I am very grateful”

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Posted 2 years ago

“Very happy with ur company I only moved in hearc3 weeks ago I didn't know u were suppliers thsts why I went with energy together ness but they ve ceased trading”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Very helpful taff good communication would recommend bulb to friends & family”

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Posted 2 years ago

“Very good customer service”

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Posted 2 years ago

“Absolutely Rip off joined in June 2020 From pre payment domestic to business as a small home company On there advice There prices have almost doubled 33p kWh and charges a bloody joke It’s cost me hundreds more since with them Trying to switch now and informing Ofgem So beware”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry to hear about the issues you have been experiencing. I can see you already have an open complaint with Bulb and so we are addressing the issue through the complaint for you. I have also sent you an email in case you wanted to get in touch with me directly. All the best, Katie

Posted 2 years ago

“I contacted Buld with a query about my bill and they replied within a few hours, fully answering my query and checking I was happy with their response. I have always found their customer service to be excellent and, despite the financial problems they are currently facing, I am happy to stay with them.”

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Posted 2 years ago

“Never had a problem really sufficient”

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Posted 2 years ago

“One month before going into administration, they gave us a bill 400x the previous bill. We had a credit balance with them No explanation Thats 400/mo vs 100/mo. PARASITICAL CONSUMER BEHAVIOR IS NOT OK”

Helpful Report

Posted 2 years ago

Hi Sandy, Thanks for taking the time to leave us a review. It sounds like we may have received some new information on your usage such as a reading that caused a high bill. If we had previously been using estimates there is a chance you had used more than we had estimated and so the billing updates when you submit a reading. I would like to check this for you to see exactly what has gone on. We can then give an explanation as to what has happened with the billing. Please can you send your account details to feedback@bulb.co.uk and use the reference RIO190122. Thanks, Katie

Posted 2 years ago

“Positive company very helpful highly recommend”

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Posted 2 years ago

“I have had bulb for alot of years now. I wouldn't go with anyone else. Good customer service.”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews