Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good customer relation”

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Posted 2 years ago

“Bulb gained my loyalty and respect with a £50 welcome payment. The phones are answered quickly by polite and accommodating staff. I've had nothing to complain about. I hope they come through these challenging times and continue to be my energy provider.”

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Posted 2 years ago

“Very helpful and friendly service”

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Posted 2 years ago

“The best move I could have made was signing up with Bulb in February 2020. The savings have been excellent. Customer services are outstanding, proactive and always follow up. Highly recommend this organisation.”

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Posted 2 years ago

“Very poor service, very slow customer service.”

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Posted 2 years ago

Hi Romana, Thanks for taking the time to leave us a review, I am sorry for the poor experience you've had with us. At Bulb, we aim to provide the best possible service and it sounds like you have not received that. I would like to look into the issues you've been having and hopefully rectify the situation. Please could you email your account details to feedback@bulb.co.uk along with the reference RIO060122. One of the team will then be in touch within 3-5 working days. All the best, Katie

Posted 2 years ago

“Eager to please, but somewhat incompetent.”

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Posted 2 years ago

Hi Jan, Thanks for taking the time to leave us a review. I am sorry to hear you have not had a positive experience with us. At Bulb, we aim to provide the best possible service and it sounds like you have not received that. If there was anything you would like to discuss further then please send an email to feedback@bulb.co.uk with your account details and the reference number RIO060122. Take care, Katie

Posted 2 years ago

“Great service as always”

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Posted 2 years ago

“I have been with them from landlord side while house is empty and going through sale , it's been pretty good dealing with them,sorted out any problems.”

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Posted 2 years ago

“you respond to queries and resolve the problem quickly”

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Posted 2 years ago

“No issues experienced with Bulb. I was pleased with the customer service assistance whereby my uncertainty was pleasantly clarified quickly.”

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Posted 2 years ago

“We started on Bulb when we first moved in. Our first bill was £88 just for electricity. This was only after two weeks of living there. They claimed it was based off what the previous tenants used. Anyway we decided to switch providers. Today they gave us the final bill. They said we owe £120 for just shy of a month. They based this figure off an incredibly high estimated meter reading. Our meter reading was nowhere near that figure. The issue here is they didn’t even bother to contact us to ask us for the correct meter reading which is much, much lower. They waited until New Year’s Day to get in touch about their final bill so now I have to wait four days before I can ring them up and speak to someone before they take the money if I’m lucky. Their phone lines are useless too. They only open Monday to Friday from 9 - 5 so if you have a job it’s impossible to ever speak to anyone about any issues. The app is also rubbish. If you value consistency in your bill price and being able to speak to someone don’t bother.”

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Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry to hear about the issues you've had with your readings and subsequent billing. We can look into updating the closing readings so they match what your reading was on the switch date. We can also double-check the move-in reading to make sure everything is accurate. Please can you send an email to feedback@bulb.co.uk with your account details and the reference number RIO010122. One of the team will then get back to you within 3-5 working days. Take care, Katie

Posted 2 years ago

“Always pleased with the service, never over charged”

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Posted 2 years ago

“I believe bulb are doing a great job. Customer care are really helpful and kind and patient. The payment method gets really confusing and complicated so i do think they can find a more simple way of receiving payments.”

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Posted 2 years ago

“No complaints on service, chat support very helpful and provided information requested promptly. Just a pity about current state of energy markets”

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Posted 2 years ago

“Bulb has given good service”

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Posted 2 years ago

“Nice and convenient, easy to deal with, I have had zero issues”

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Posted 2 years ago

“Great company. Green energy. Friendly, helpful staff and emails responded to quickly. Very happy with service.”

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Posted 2 years ago

“They have been helping with everything and the surface was okay not to bed”

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Posted 2 years ago

“Bulb is the best by far of all the energy companies I have dealt with for a) up to date information b) prompt resolutions of any queries c) ensuring our payments correct for our consumption d) never having to ask twice for an answer Please ensure they survive to continue to provide this excellent service”

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Posted 2 years ago

“Very expensive price frist told you you will pay 40 pound this month wanted me pay 560 pounds we 2 person after one year you will found you must pay for this company 3000 pound iam not recommended with this Company”

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Posted 2 years ago

Hi Samiha, Thanks for taking the time to leave us a review, I am sorry to hear you have had issues with your payments. When you first switch to Bulb we run a basic quote based on the size and location of your property. This quote is not always accurate if we are not given more details on your individual usage. Once we start getting readings we bill you based on what you have used in which case the payments may need to change to ensure they are covering your usage. With that, the jump in payments on your account does sound high so I would like to take a further look into this for you. Please can you send your details over to feedback@bulb.co.uk with the reference number RIO231221. One of the team will then get back to you within 3-5 working days. Take care, Katie

Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews