Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Keeps me well informed Efficient Price competitive- pretty good”

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Posted 3 years ago

“Changed to Bulb in March 2021 and have had 2 price increases from 15.775 to 18.628 per kwh and standing charge from 20.718 to 24.577 per day. Not impressed!”

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Posted 3 years ago

Hi Alan, Thanks for taking the time to leave us a review. I'm sorry about the price rise. We had to do this due to a significant increase in the wholesale costs of electricity and gas, even since March. You can read a bit more about this here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 We always give 30 days notice and don't have exit fees so that you can decide whether to stay with us. If you have any questions, please do email us at feedback@bulb.co.uk. Many thanks, Niamh

Posted 3 years ago

“Really friendly, efficient take over of our old account.”

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Posted 3 years ago

“Put the price up one week after moving to bulb”

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Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I'm sorry about the price increase. Sadly we had to do this due to a significant increase in the wholesale price of electricity and gas. You can read a bit more about this here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 As we only offer one tariff, this was the same for every member (rather than because you'd just signed up). We always give 30 days notice so that you can decide whether to stay with us and we don't have contracts. We want to answer any questions that you may have. Please email us at feedback@bulb.co.uk and we can take it from there. Many thanks, Niamh

Posted 3 years ago

“Excellent, easy to use online services and customer support”

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Posted 3 years ago

“So easy to swap and we have saved money every month. Highly recommended bulb to everyone we know.”

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Posted 3 years ago

“Its ok would be good to get offered smart meters put in”

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Posted 3 years ago

Hi Patricia, Thanks for leaving us a review. We are offering smart meters for most people now, but can't yet provide these for all metering setups. However, we'll look into whether we can install one for you. Please can you send us an email at feedback@bulb.co.uk so that we can investigate this for you? Many thanks, Niamh

Posted 3 years ago

“Saved money and the transfer went very smoothly”

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Posted 3 years ago

“A friendly, efficient company to deal with and good green credentials :)”

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Posted 3 years ago

“Transfer of accounts from Eon to Bulb went ok. So far so good.”

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Posted 3 years ago

“I find Bulb an excellent utilities company, they keep in touch and remind me when to send a reading and when they're taking a payment, and importantly their prices are so competitive, I will not hesitate to recommend them.”

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Posted 3 years ago

“Only been with Bulb for a month or so, seem okay so far but very much as I previously experienced with OVO, the moment you sign up things soon begin to change with regards to prices, etc. They originally offered me a refund as a 'good will gesture' when they admitted they'd got something wrong. The refund was debited to my account. They then realised they were incorrect and took the money back. We were wrong so here's a refund, we were wrong again so we're taking it back. No too sure where the 'good will' is here. In my world, the 'good will gesture' should have been, 'sorry, we've messed up, we'll leave that £20 with you'. Yes, you read correctly, it was only £20 and they actually took it back. Anyway, nothing wonderful to really shout about so far, suggested being far more competitive when I submitted last year's readings but I'm yet to see any difference from OVO.”

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Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I'm sorry about the confusion with the compensation, we need to look into this for you and answer any other questions that you might have. Please can you send us an email at feedback@bulb.co.uk with a summary of this issue so that we can investigate this for you as soon as possible? Take care, Niamh

Posted 3 years ago

“Great service so far...we've saved a fortune since leaving British gas. Also referred others and received a £50 reward for us and the new customer.”

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Posted 3 years ago

“Started off gd vut found i seem to be paying more especially in wonter then when i was with sse my last provider so have not been that happy or sure with the service at this time”

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Posted 3 years ago

Hi there, Thanks for leaving a review. I'm sorry that you're paying more with us than you were with your previous provider. We want to look into this for you of course. Please can you send us an email at feedback@bulb.co.uk so that we can investigate this as soon as possible? Many thanks, Niamh

Posted 3 years ago

“I have been with bulb just a short time after i left my last supplier so far i have had no problems whatsoever, if you decide to switch to bulb, its easy, simple and fast, they will save you money on your bill and explain all the charges while on the phone to you, switch to bulb you wont regret it.”

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Posted 3 years ago

“Nice app and website, but had significant issues both when switching to Bulb initially, and then again when moving house. Accounts were not set up correctly in both instances, which led to significant confusion and energy supplies being shut off. Customer service was pretty poor and only when formally escalated to the complaints team were issues handled properly. Communication is awful, particularly through the live chat. Even now, months after moving, a query about final account balance is still unaswered. Overall, I wouldn't recommend Bulb.”

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Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I'm very sorry about the overall experience that you've had with us - that's not what we want at all. The processes of signing up and moving home should be simple so I have to apologise for that. We'll look into your final balance for you and get this all sorted. Please can you email us at feedback@bulb.co.uk with a summary of the issue so that we can investigate this for you? Many thanks, Niamh

Posted 3 years ago

“I transferred to Bulb from British Gas a few months ago. It was easy to do and I find them to be good at communication. The app is really to use too! I think the only thing I wish would be smart meter readings rather than having to input them manually All in all, Bulb is really good Thanks for reading”

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Posted 3 years ago

“So far excellent in every way and much better than others I’ve tried”

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Posted 3 years ago

“Very Easy to deal with. Can be contacted easily by email or phone, not hanging on for 30 and 40 minutes at a time.”

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Posted 3 years ago

“As incompetent as Scottish Power - and that's saying something! I am still waiting for them to take control of my gas supply, five months after my requesting it. Every time I contact them they say it will take 21 days before supply switches, and then when it doesn't, they say it will take another 21 days. The call handlers on the phones do not seem to occupy the same universe as those who look after email, or those who look after Live Chat; they do not communicate with each other, and they contradict each other. Switching supply is supposed to be as simple as a single click. So far, it has taken me nearly six months, and I still haven't succeeded in doing so.”

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Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I'm really sorry that we haven't managed to switch your gas to us after all this time. That's far too long and we need to investigate this for you. Please can you send us an email at feedback@bulb.co.uk so that we can get this sorted for you? Many thanks, Niamh

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews