Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“New customer, i wanted to retrieve my original start meter reading as my previous provider has estimated my final bill, no category for what I wanted”

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Posted 2 years ago

Hi Vittorio, Thanks for taking the time to leave your feedback. I am sorry that you are not happy with the service you have received at Bulb. We aim to provide the best possible service and it sounds like you have not received that here. I have sent you an email directly about the issue as I am confident we can get this sorted for you. If you wanted to discuss it further please get back to me there. All the best, Jenny.

Posted 2 years ago

“Great service and a good price”

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Posted 2 years ago

“Prompt reply from bulb due to an oversight on their part. Satisfied with the speed if their assistance”

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Posted 2 years ago

“I have been a customer of Bulb since 2018 and have switched to them after moving home this year despite their being in administration as I find them easy to deal with and their app makes managing your account so simple. They will be sick of hearing from me by now but as a first time home mover I want to ensure everything is going as it should - the sale of my flat concludes this week and we are already supplied by Bulb at our new home. I'm just hoping smart meters can be provided as soon as possible.”

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Posted 2 years ago

“It’s very expensive every 3 days I put electricity in my pay as you go and it’s finshing so quick stealing money”

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Posted 2 years ago

“Bulb has always provided my statements on time. I had a free smart meter fitted and it works well for accurate billing, the engineer was really helpful in answering my questions.”

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Posted 2 years ago

“Courteous, not pushy, and always keep you in touch with prices and what they are going to do and what has happened. We receive a monthly statement showing us how much energy we have used, so from month to month you know what it’s costing you and you know that Bulb are there to help you if you ever have a problem.”

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Posted 2 years ago

“Berry good service and wellmanard and palite”

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Posted 2 years ago

“I have been with bulb before the change in price cap. We've had our ups and downs but I deem this company to have good staff who try to do the best for their customers. Purchasing energy is never going to be cheap and with the wider effects on the economy, this is unlikely to change drastically. My advice if you're a customer is to stay on the line until the item has been completely resolved. Otherwise, things do get lost in translation or between departments.”

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Posted 2 years ago

“I recently joined Bulb and setting up an online account was easy. I did need help with the app to enter your meter readings and their customer service was quick to respond and very clear with instructions.”

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Posted 2 years ago

“I spoke to Aggz concerning my account. She was very helpful and solved the issue for me.”

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Posted 2 years ago

“Dear Sir/Madam; This is the first time I have dealt with Bulb Energy myself, and so fart they have been rather good. The E-Mails I have sent in regards to my account, they have replied to them very promptly. Which I find very important. Additionally, there is a name actually attached to the relevant E-Mail which some companies, especially the banking industry, try to remain completely anonymous. Kind Regards. Mr. A.G. Owen.”

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Posted 2 years ago

“I'd rate Bulb 5 stars. I have bever had a problem with them. When I needed support I was always supported.”

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Posted 2 years ago

“Understanding”

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Posted 2 years ago

“Con artists! They take almost double what they should be and they wont rectify it and are rude and unhelpful. I wouldnt wish bulb on my worst enemy”

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Posted 2 years ago

“Really efficient and good service. Just took a little while to be answered.”

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Posted 2 years ago

“Another utility company that were really keen to have our business and stupidly didn’t plan for the inevitable energy price rises. Even more ridiculous is the CEO of this failed company is still getting his £250,000 salary.”

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Posted 2 years ago

“Very helpful and trying to help”

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Posted 2 years ago

“I've always found Bulb easy to deal with and all their communications very clear.”

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Posted 2 years ago

“Excellent service and administration. Any problems resolved quickly.”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews