Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheapest electricity supplier so far and reliable too”

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Posted 3 years ago

“Best company we have been with ( we have been with a few ) we have our gas and electricity with them they were recommended. We will have no hesitation in recommending them .”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“Bulb Energy decided to call a debt collection agency to recover funds from me that the landlord owed from before my tenancy had even started. I sent them all supporting documents and continued to receive threatening letters for weeks until it was resolved. Oh and then they started charging me more.”

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Posted 3 years ago

Hi there, I'm really sorry that we chased you for a debt that wasn't yours. Our debt collectors will use land registries to identify who lived at properties at different times, but this should have stopped once you submitted proof you weren't living there those dates. We've also needed to increase our tariffs lately as a result of rising wholesale costs in the industry, we avoided this as long as we could. To discuss any of this further could you send an email over to feedback@bulb.co.uk and I'm happy to help. All the best, Curtis

Posted 3 years ago

“I find that I am always well informed and get sent a monthly breakdown of my electricity bills. The site is easy to use and make changes when needed. This is the first time I've dealt with a new energy provider in some years and any queries I've had have been answered promptly. Great service all round!”

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Posted 3 years ago

“Unable to talk to anybody on the phone although I have tried several times which is Poor., Stating is due to cope coronavirus which is a load of rubbish. Furthermore, I keep receiving Letters for the tenant who was renting this place before I was. I had sent an email stating am living at the addressAnd initially an email was received stating they will not be sending any further letters in that ladies name however I still continue to receive several letters which again is Poor. Overall I’m not satisfied at all and I’m looking to change my provider.”

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Posted 3 years ago

Hi Shin, I'm really sorry to hear about the trouble you've had with us. We always want to make our phone line accessible, and you should've been able to reach us when you tried. We also shouldn't be sending post for a previous tenant to you. I'd like to address this with you and make sure it doesn't continue, could you send an email to feedback@bulb.co.uk and I'll look into it? All the best, Curtis

Posted 3 years ago

“Very good customer service would recommend to anyone”

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Posted 3 years ago

“Expensive and not as cheap as they make out.”

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Posted 3 years ago

Hi Carla, I'm sorry to see you're unhappy with what you've been paying Bulb. Could you drop us an email at feedback@bulb.co.uk if you'd like to discuss this further at all? All the best, Curtis

Posted 3 years ago

“Very pleased with Bulb, no hassle changing supplier and a very reasonable monthly payment. I like the single tariff, my old supplier just baffled and confused me when trying to renew. 100% satisfied!”

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Posted 3 years ago

“At over 60years of age and having numerous energy suppliers, Bulb are the first where I actually feel I'm getting a fair deal. Customer service great too.”

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Posted 3 years ago

“Bulb promise eco-sourced energy, which is true, but my monthly bills went straight as soon as I joined, wiping out my joiner discount. They also send far too many updates and emails and demands for meter readings... So feel a bit chased by them. Wouldn't have signed up if I'd known all this noise would follow.”

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Posted 3 years ago

Hi there, I'm sorry you're unhappy with the communications we've been sending out, and that you've ended up paying more than you were initially quoted. To discuss this a bit further could you send an email over to feedback@bulb.co.uk and we can lend a hand? All the best, Curtis

Posted 3 years ago

“Was promised a smart meter upon joining,that was over a year ago,app does not fully work with prepayment meters ,quite disappointed as expected more”

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Posted 3 years ago

Hi there, I'm sorry you're unhappy with your Bulb experience so far. Our app should be fully integrated with smart prepayment meters if you have them. If not, we can definitely look at getting them installed for you. Can you send an email to feedback@bulb.co.uk so I can take a look into this for you? All the best, Curtis

Posted 3 years ago

“Very happy with Bulb, easy simple and 100% renewable”

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Posted 3 years ago

“Easy to change from previous supplier; smart meters installed without problem; great communication on charges. Very happy with Bulb’s service!”

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Posted 3 years ago

“Do not go near this company After 8 months of constant battle they still cannot get the most simple thing correct, the account name and address, they were supplied this and they did at one point have it correct and then they changed it back, now its with the ombudsman and Bulb is saying they will send in locksmiths to gain entry to fit a prepay meter to an address they do not supply and send in debt collectors to collect money form people who do not live at the correct address, bulb is totally incompetent, this will be going to solicitors very soon to take action against Bulb. KEEP AWAY FROM BULB”

Helpful Report

Posted 3 years ago

Hi Derek, I'm really sorry your experience with Bulb hasn't been up to our standards. The discrepancy with the address is something we should've been able to resolve for you. If your case is with Ofgem now they'll make an impartial ruling which we'll always follow. If you have any other questions or concerns email feedback@bulb.co.uk and I'm happy to take a look. All the best, Curtis

Posted 3 years ago

“Great green energy supplier. Good customer service. Very easy to use App. Plus they are much cheaper than the big six. Highly recommend Bulb to be your next energy supplier.”

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Posted 3 years ago

“Three months in, and I am happy thus far, good service and reliable app. I am very satisfied knowing that my electricity and gas all comes from renewable sources.”

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Posted 3 years ago

“Switched to bulb twice now, second time following house move, staff very helpful, polite, and responsive. Everything happens when they say and smoothly.”

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Posted 3 years ago

“Excellent service, quick and easy to switch!”

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Posted 3 years ago

“Easy website, let's you control your monthly payments, would definitely recommend to others”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews