Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So to start, I moved into a property a month ago that is supplied electric through Bulb. Recieved letters every week asking to sign up online as a new owner. After going online to sign up I saw they wanted over £130 a month for a 2 bed with 2 people living there. I thought it must be a mistake, I moved from one end of the village to the other and previously paid £55 a month for a 3 bed. I tried ringing for 3 weeks every few days on my dinner break to speak to someone. On hold for over 30 min every time and couldn't get through. Bulb only open the customer line 9-5 (the times everyone is at work). Finally got through after 25 mins on hold, 4 weeks after moving In. The adviser started throwing out high estimates again. Said it was based on previous owners usage. The previous owners had 5 PEOPLE LIVING THERE!!! how can you use that to estimate the cost of 2 people. I told him to check our usage over the past month, he agreed we had barely used any electric (we have an oven and an immersion water heater) and 2 wood burners for heat, so I knew we didn't use a lot of electric, even after confirming himself we don't use anywhere near the amount of electric they wanted to charge us for, he still wouldn't massively drop the price to the amount we needed, saying it was based on the previous owners estimate (even though I had already been through this with him about usage and less people at the property) He eventually only dropped the price £20 saying he would do it just to get me signed up then the price may increase anyway to cover it. Was given no details on the plan, or price increase amount, just tried to make me sign up. I declined to sign up and told him I would pay the outstanding now and go to another company. Adviser refused to give me the amount as it would be sent out in a bill. Looked online at bulbs plan. It's a vari plan, not fixed, the standing rate and unit rate is up there with the most expensive, and it can change at any time. To wrap it up, very expensive, poor pushy customer service, estimated tariffs are pulled from this air with no logic, extremely long hold times on the phone. If this is how they treat a potential new customer, I cant imagine what it's like being an actual customer. AVOID THIS COMPANY”

Helpful Report

Posted 3 years ago

Hi Ben, Thanks for taking the time to leave us a review. I'm really sorry to hear that you have had issues with getting your account set up, along with an accurate monthly payment. We always aim for the highest level of service, and it seems like you haven't experienced that. This is not the start we would want any new member to have. When you spoke to my colleague they should have generated a new quote for you if the amount of tenants in the property had changed, so again I'm sorry they didn't do this for you. I appreciate you may have already switched away, but if there's anything I can do to help, please email feedback@bulb.co.uk. All the best, Megan

Posted 3 years ago

“I sent an email as suggested in the response to my last post and no-one has got back to me. I’m getting increasingly fed up with the lack of response.”

Helpful Report

Posted 3 years ago

Hi Jane, I'm sorry for the delay getting back to you. I can see since you've left this review my colleague's have now got back to you over email, so I hope we'll be able to resolve your issue. All the best, Megan

Posted 3 years ago

“My account was in credit by over £560 when I decided to leave Bulb in August. They said I would have to wait 2 months to have my overpayment refunded and said it would be paid back to me by 10.10.21. I contacted them 11.10.21 to ask why I hadn't been refunded. On 12.10.21 they said I had caused the delay as I had cancelled my DD. No one told me this would interfere with my refund. It would seem they wanted me to continue to pay £150 per month into a closed account which already had a credit of £560, this would have taken my credit amount to over £800. My final bill was £55. It is now 13.10 - 3 days after I was due my refund and I am still waiting to get my money back.”

Helpful Report

Posted 3 years ago

Hi there, I'm sorry to hear about the poor experience you've had switching away from Bulb. As an industry standard it can take up to 8 weeks from your switch away completing for the refund to be processed. However, you should've been told cancelling the direct debit can delay this process. I can see this has now been resolved with a member of our complaints team and the refund issued. If you'd like to discuss anything about your issues further feel free to email feedback@bulb.co.uk and I'm happy to help. All the best, Curtis

Posted 3 years ago

“Brilliant company, easy to contact and easy to deal with.”

Helpful Report

Posted 3 years ago

“I was quite happy with Bulb until they started using me like a bank. My account is over £200 in credit and my usage is averaging at around £30/month - but they insist on "increasing" my payments from £40 to £47 a month. This is happening to most of their customers apparently. They are effectively borrowing money from their customers at 0% APR!!!!! I have contacted Bulb about it but have not had a reply.”

Helpful Report

Posted 3 years ago

Hi Robert, Thanks for taking the time to leave us a review. Every year as we head into winter, we contact our members to give them an update on their account and make sure it’s healthy, as people tend to use more energy during the colder months. This might include changing your payments or topping up your account. I'd be happy to take a look into your new payment amount and the calculations used, so please send us an email at feedback@bulb.co.uk. All the best, Megan

Posted 3 years ago

“My meter readings seem highly unreliable, but Bulb refuses to do anything about this, saying that I need to get an electrician at my own cost to check appliances before they will look at the meter. Some months, the reading is lower than previous months even though we have a mix of readings and estimates. My bill now gone up to more than £400 a month when it was about £100 a month a few years ago, even though we aren't using any more electricity. Jane P”

Helpful Report

Posted 3 years ago

Hi Jane, Thanks for taking the time to leave us a review. I'm sorry that you're having issues with your meter readings and bills. I agree that it does sound like there's something wrong here if your readings are lower than previous months, so I'd like to help with this. Please send us an email at feedback@bulb.co.uk so I can take a look. All the best, Megan

Posted 3 years ago

“Started really well but then the massive overestimated bills started. Once was a shock at £1500 bill, took ages and several photos of my meter before they believed me that I had not used that much electric. But the second (£1200) and third (£900) time was enough to make me switch companies. Actual usage was about £150, if I was not too savvy, this would have been really stressful. Also prices have really hiked, my meter standing charge is now more than my electric costs. Otherwise does what it says on the can, supplies energy and sends you a bill, just check they are not estimated!”

Helpful Report

Posted 3 years ago

Hi Lisa, Thanks for sharing your review of Bulb. I'm sorry that your issue of estimated bills took so long to resolve and resulted in you switching away. If you've not yet switched and need any help with the process, please email us at feedback@bulb.co.uk All the best, Megan

Posted 3 years ago

“It's a con! Don't waste your money on this energy company! My electric is a lot higher than they said it would when I joined. It's very dubious, because I live alone, it's only a small flat and I don't turn the heating on! Ironically you should avoid bulb like the plague!”

Helpful Report

Posted 3 years ago

Hi there, I'm sorry to hear your payments are higher than the initial quote we gave you. Our initial quote is based on property size and postcode if we don't get usage figures on signup, which is why it can sometimes be too low or too high. If you're concerned by usage at the property there are some checks we can run through with you. If you then believe the usage is still too high we can look into sending an engineer to check the meter for you. Could you please email feedback@bulb.co.uk with a bit more info about this and I'm happy to help? All the best, Curtis

Posted 3 years ago

“Account always in credit and have now been informed I must increase my direct debit from £103 to £163 despite having £100 in credit on my account.”

Helpful Report

Posted 3 years ago

Hi there, I'm sorry to hear we've had to increase the payments on your account. Whilst your account was in credit already, we take payment in advance meaning we'd always expect a minimum of one month's credit in the account. We also expect further credit on top of this at this time of year. This is to serve as a buffer for winter usage, which is much higher than other times of year. We'd therefore be increasing payments to accommodate higher winter usage in your case. If you'd like to discuss this further with us send an email to feedback@bulb.co.uk and we're happy to help. All the best, Curtis

Posted 3 years ago

“Bulb are professional and promt you to send your meter readings in. I have no complaints and would recommend them.”

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Posted 3 years ago

“Easy switch to bulb.all good so far”

Helpful Report

Posted 3 years ago

“Easy switch to bulb.all good so far”

Helpful Report

Posted 3 years ago

“Worst enery company ever..prices… Worst enery company ever..prices extortionate.. changed to a smart metger and they started charging me from £20 a week to £20 every 2days... Engineer came in a ripped off wires in my house and they made me pay an independent electrician to fix it.. TERRIBLE WORST OF THE ALL”

Helpful Report

Posted 3 years ago

Hi Ibi, Thanks for sharing your review of Bulb. I'm sorry to hear about the negative experience you've had with the installation of your smart meter, as well as the ongoing issues since. We'd need to take a look into this for you, so please can you email feedback@bulb.co.uk. All the best, Megan

Posted 3 years ago

“I've been paying £80 a month for my fuel,you now want to put my direct debit up to £245 a month this is extortionate,also saying I am £280 in debt on my account when I've given metre readings and my monthly payment never changed.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for sharing your review of Bulb. I'm sorry your payments have increased so much. Your suggested payment will be based on your usage and account balance. We'll need to take a look into this large jump though, so please can you email feedback@bulb.co.uk All the best, Megan

Posted 3 years ago

“Happy with the tariffs and services provided by bulb, the £50 for signing up for both gas and electric was most welcome, good communication for any issues which may arise such as the inevitable price rise”

Helpful Report

Posted 3 years ago

“So good so far 6 months with them”

Helpful Report

Posted 3 years ago

“I am not using any washing machine Or electric heater in my home even then my current bill comes around 50 to 60 pounds. I don't know why?”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I'm sorry you're having issues with your billing. That does seem quite high considering you're not using much. Please can you send us an email at feedback@bulb.co.uk so I can take a look into it for you. All the best, Megan

Posted 3 years ago

“I am satisfied the the service Bulb provides, apart from one aspect. I had smart meters fitted in June 2020. The fitter tried to actuate my consumption reader but could not saying it would work later. It never has and I have got fed up going through the process to actuate it. The smart meters are of no benefit to me and you ask me to email the readings. There is a problem.”

Helpful Report

Posted 3 years ago

“Efficient and effective Phone answered quick too”

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Posted 3 years ago

“all is as they say very good”

Helpful Report

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews