Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy when spoke to a lady an she sorted my vouchers out for me straight away”

Helpful Report

Posted 1 year ago

“Very pleased with service provided, listened and dealt with issue promptly and resolved same day.”

Helpful Report

Posted 1 year ago

“Always friendly and helpful. On the ball with paperwork and response to customer meter readings, so will quickly update accounts.”

Helpful Report

Posted 1 year ago

“Always great customer service with speedy answers to questions and fast results.”

Helpful Report

Posted 1 year ago

“Absolutely disgusting customer service”

Helpful Report

Posted 1 year ago

“They are just no words that can describe the pure frustration I’ve experienced with Bulb. After a total of 6 calls and 5 email chains and counting, my issue still hasn’t been resolved as of today. I was only in the property for 3 months and I tried to sign up and set up a direct debit with Bulb several times online. When I finally received a letter from bulb and used the code, I thought I had completed a direct debit online, but I received a text stating I would be charged a late payment fee if a direct debit was not set up by 1st of the following month. So clearly the direct debit was not set up properly, so I called to set up my direct debit over the phone. When this was completed, I specifically asked if I should pay off the balance now so that I am not charged a late payment fee, but customer support assured me that now a direct debit has been set-up that the late payment fee will not be charged. I was subsequently charged a £15 late payment fee because I supposedly did not contribute a single payment despite customer support stating I specifically wouldn’t get fined if I set up a direct debit. I contacted Bulb several times via call and email over this, they even had the audacity to say ‘you could’ve called us to make a payment’ which is exactly what I did but they failed to acknowledge that. I really had to scream and shout about this, but they eventually credited the £15 late payment fee - as I suspect all calls are recorded and they would’ve heard the misinformation fed to me. To make things worse, when I moved out and logged into my online account to submit my final meter readings and make the final payment, it said my online account was now being closed – I had never asked for my account to be closed but it turns out somebody switched energy providers at the address, so it automatically closed my account. As such I did not have the options or functionalities on my account to submit my final meter readings and make any payments. I followed up with calls and emails which came back with unhelpful responses ‘you can do this all online on your account’ or ‘there’s nothing we can do because your account is closed’. Someone had however, managed to update my gas meter reading but not my electricity meter reading, so it’s clearly possible... of course it’s possible! However, I have logged back into my account and seen that updated gas meter reading has been reversed out. I am close to giving up entirely, this company is an absolute joke and I cannot fathom the sheer incompetence of this energy company.”

Helpful Report

Posted 1 year ago

Hi Kay, Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry for the poor experience you've had with us. We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. From looking at your account I can see that a direct debit was set up and the £15 late payment fee was also removed from your account. I can also see that my colleague updated your final bill, for the beginning of March, to the meter readings you provided and that you have also paid off the outstanding balance yesterday. Whilst I am sorry that this process hasn't been as smooth as both we and you would have liked, I can see that your account is now settled. I have also sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there. Regards, Lloyd

Posted 1 year ago

“easy to deal with, with great service and staff”

Helpful Report

Posted 1 year ago

“Worst company in the world stay clear of them”

Helpful Report

Posted 1 year ago

“Very helpful and up to date on payments and refunds. Great for business.”

Helpful Report

Posted 1 year ago

“I have not any issues since I joined bulb in 2020”

Helpful Report

Posted 1 year ago

“Very poor service”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry for the poor experience you've had with us. We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Excellent service, correspondence perfect thank you”

Helpful Report

Posted 1 year ago

“The staff at Bulb have remained excellent throughout this period of flux over the last couple of years. Hopefully, it will settle down soon and their job will get easier. But keep up the good work.”

Helpful Report

Posted 1 year ago

“Always found them very quick to respond”

Helpful Report

Posted 1 year ago

“Very easy website to navigate. Will take up to date readings of meters and adjust bills accordingly. Will give small refunds if asked. Not sure about being in credit all the time. Will see how things work out in the summer months.”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you for taking the time to share your feedback with us here on Reviews.io. When we set up your monthly payments, we look to set an amount that will cover your usage over 12 months. If you have recently joined us, either by switching over or moving into a new home already supplied by us, we would only have limited information on how you use your energy. I would like to review your account, your payment amount and how you currently pay. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Efficient and easy to follow website”

Helpful Report

Posted 1 year ago

“App is very good and we haven’t had any problems.”

Helpful Report

Posted 1 year ago

“We're a letting agent and have to constantly deal with Utility companies notifying them of Move In and Move Out Meter Readings. Bulb are the BEST Utility company to deal with. We can email them and the respond without delay, confirming they have updated their records. I just wish they were all as responsive! Well done BULB!”

Helpful Report

Posted 1 year ago

“Very responsive to queries. Great online portal.”

Helpful Report

Posted 1 year ago

“Bulb is an example to all businesses on how to do communications, online platforms and personal customer care. Highly, highly recommended!”

Helpful Report

Posted 1 year ago

Bulb is rated 4.1 based on 3,920 reviews