Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been with bulb now for a few years and always been happy with the service and I get my bills every month which suits me and they keep me updated on everything that is changing”

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Posted 1 year ago

“I was informed that my meter was due for a routine meter exchange due to its age. I was asked to send a photo of the meter to confirm what type was required. An appointment was made and I was advised that if the engineer attended and could not gain access I would be charged a £30 fee. At the allotted time the engineer arrived and was shown the meter, he said he didn't have that type and after phoning around could not source one. So, after wasting my time reserving a 4-hour time slot for the work to be done I think that I'm due a £30 fee. After writing my previous 1-star review I was surprised to be contacted by the Bulb customer review team to deal with my old problem meter. From my experience with another large energy supplier, I presumed that my first review would be just filed. To cut a long story short my review was taken on board by Mr. L. and dealt with all aspects of what turned out to be more involved in that a change of meter type and therefore a change of account was required. I was pleased that I only had to deal with one person throughout and so now give Bulb a 5-star rating and award and Mr. L. my customer Service champion award for 2022.”

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Posted 1 year ago

Hi 👋 Thank you for writing your review of Bulb on Reveiws.io. I'm sorry for your experience with your meter installation not being able to go ahead. We aim to provide the highest level of service to our members at all times, so we’re sorry that wasn’t the case in this instance. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Staff very friendly znd helpful. Keep your up to date on everything”

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Posted 1 year ago

“Decent pricing. Communications are superb with regular updates that are accurate and informative. Super friendly app that helps you stay in control. Great job!!”

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Posted 1 year ago

“Excellent service , highly recommend BULB !!!!! 5 stars ⭐️⭐️⭐️⭐️⭐️”

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Posted 1 year ago

“Excellent service. Answered promptly, very helpful and sorted my issue straight away.”

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Posted 1 year ago

“Excellent, prompt, polite service whenever I have sent an email . No complaints whatever.”

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Posted 1 year ago

“Excellent service , highly recommend BULB !!!!! 5 stars ⭐️⭐️⭐️⭐️⭐️”

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Posted 1 year ago

“Never had a problem. Dealt with queries pretty quickly.”

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Posted 1 year ago

“Good communication.”

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Posted 1 year ago

“Stop increasing Direct Debits without consent of Customers.”

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Posted 1 year ago

Hi, Thank you for writing your review of Bulb on Reviews.io. I'm sorry for your experience, and that you think you should be paying less given your account balance. Ultimately you will only pay for what you use, so if you’re paying too much then this excess credit will build up in your Bulb account and the payment can be brought down, or you can have this refunded. Just before winter, your account should have enough credit to see you through the colder months, as well as enough credit to cover next month's payment because we take payments in advance. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“No problems with Bulb.”

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Posted 1 year ago

“Very helpful and responsive”

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Posted 1 year ago

“So quick to respond and actually do they say they’re going to do unlike British Gas! Brilliant provider.”

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Posted 1 year ago

“Quick to help with friendly customer service”

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Posted 1 year ago

“Quick to help with friendly customer service”

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Posted 1 year ago

“Helpful assistant who followed through on what was discussed my thanks”

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Posted 1 year ago

“We have never had a problem with bulb 💡 . Not like we had with BG.”

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Posted 1 year ago

“Bulb is very good and will help if you have health conditions etc, easy and friendly to talk to as well. I’m happy using bulb.”

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Posted 1 year ago

“Had to ring bulb why a lovely helpful lady in the end of the phone …”

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Posted 1 year ago

Bulb is rated 4.1 based on 3,920 reviews