Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best👌”

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Posted 3 years ago

“Brilliant service and value for money”

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Posted 3 years ago

“Not great, moved from OVO to save money, 5 days after I committed to the contract they put the prices up; they must have known at the time of sending quotes. Costing me more now that when I was with OVO, Not happy.”

Helpful Report

Posted 3 years ago

Hi Terence, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. Unfortunately, the cost to supply energy has continued to rise and we need to increase our prices to reflect this. We always give our members 30 days notice in advance of a price rise before it goes into effect and therefore, we're not able to give any warning further in advance than this. You can read more about this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Shocking cannot give my readings online properly, they are saying the are wrong. Then ask for photography evidence and then can't send”

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Posted 3 years ago

Hi Charlee, Thanks for leaving us a review. I'm sorry that you're having issues submitting readings - I would like to take a look into this to see how we can give you a hand with this. Would you be able to send us an email to feedback@bulb.co.uk, with your account details please? All the best, Lou

Posted 3 years ago

“I am very pleased with Bulb. The switch over went smooth and recording meter readings is very easy to do with upto date statements supplied every month. Very compatible prices.”

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Posted 3 years ago

“Good interaction with on line account. They do what they say”

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Posted 3 years ago

“Iv only been with the company two months and they sent me a bill to say Iv used £1000 gas. As if!!!!”

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Posted 3 years ago

Hi Claire, Thanks for leaving us a review. It definitely sounds like something has gone awry with your billing here, so I'm sorry about that. So that we can look into this for you, would you be able to send us an email to feedback@bulb.co.uk with your account details please? All the best, Lou

Posted 3 years ago

“Started of well but soon the prices started rising and then when I asked to have smart meters put in they said yes took about 4 months for them to Get me a date of installation then I had to pull out due to personal circumstances and now it’s been nearly 3 months since that and I’m still waiting on an installation date”

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Posted 3 years ago

Hi Damien, Thanks for leaving us a review. I'm sorry that you've had these issues with your smart meter installation. I would like to chase this up for you, to ensure that we can get you another date for this. Would you be able to send us an email to feedback@bulb.co.uk with your account details, so we can look into this for you? All the best, Lou

Posted 3 years ago

“Very happy with service today quick n fast service I love being with bulb 😀”

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Posted 3 years ago

“Very expensive- going to move. Standing charges are the problem”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you're not happy with our prices - we do always recommend ensuring you're getting the best deals by running price comparisons. If this is something you would like to discuss with us at all, please don't hesitate to get in touch with us. You can email us at feedback@bulb.co.uk, and we'll be happy to help. All the best, Lou

Posted 3 years ago

“Still with Bulb but very disappointed by two price hikes within the first few weeks of joining.”

Helpful Report

Posted 3 years ago

Hi Rod, Thanks for leaving us a review. We’re sorry to put prices up for the second time this year, at a time that we know is difficult for lots of our members. Prices on the wholesale market are at their highest currently, which is why a typical member will now see a slight increase in their billing, paying £1.33 more for their energy a week. You can read more about the reasoning behind this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Excellent company. Clean and green, great communication and quick customer support. Never looked back”

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Posted 3 years ago

“We did not realise they charge a month ahead rather than at the end of a month's use until after we joined. I was told I could not pay the average each month over a year- as I did not want a smart meter. Then received zxa letter saying I could.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for leaving us a review. We do let you know when you're signing up that your first payment is taken on the day that we take over your supply, but I'm sorry that you weren't aware of this. Also, the way we calculate our payments is by taking your payment over the course of the coming year and dividing this by 12. This is regardless of whether you have a smart meter or not - we don't differentiate. You can read a bit more about how we bill for energy here: https://help.bulb.co.uk/hc/en-us/articles/115003405632-How-Bulb-charges-for-energy-usage If you would like any other help with this, don't hesitate to send us an email to feedback@bulb.co.uk. All the best, Lou

Posted 3 years ago

“Absolutely Awful Company! Kept putting my Direct debit up until it was £255 a month! I kept complaining that there was absolutely no way 2 people living in a house could consume that amount of energy. We also have Solar Panels AND log burning stoves for heat. Decided as they were ripping us off and not taking any notice of our complaints, it was time to leave! We went to Octopus Energy and now our monthly bills are £79. Bulb then had the cheek two months after I'd left them to send me a £428 final bill!!! Not happy with my £255 a month they wanted more money! Went to Ombudsman and Bulb dodged their responsibilities on a technical hitch (Octopus disposed of old meters without giving Bulb the opportunity to test them) so I've been forced to pay over the odds on monthly payments and stuffed with their final bill. My Advice is AVOID BULB and use Octopus Energy as they are great.”

Helpful Report

Posted 3 years ago

Hi David, Thanks for leaving us a review. I'm sorry that you had this issue with your metering, which wasn't resolved to your satisfaction by us. The Ombudsman act as an impartial party to help resolve disputes, so we do take their ruling as it is given. If you have any other questions about this final Ombudsman decision, you can contact our Member Resolution Team about this by replying to their last email to you. All the best, Lou

Posted 3 years ago

“Affordable renewable energy - which is what this world needs. Much more competitive than my previous green supplier. Great billing system and excellent customer services. I can't fault them.”

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Posted 3 years ago

“Service been very good, online questions answered quickly. Two price increases in short space of time, but why does standing charge increase all the time?? Large percentage increase at that”

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Posted 3 years ago

“I moved from EON and blub is a 1000% better very happy and satisfied”

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Posted 3 years ago

“No fuss to change suppliers Bulb takes care of everything and cheaper too - what’s not to like”

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Posted 3 years ago

“Good price”

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Posted 3 years ago

“Bulb was easy to use to swop over supplier and billing is easy to understand”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews