Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In today's market I found build to be very competitive price wise,they have a great app/website, are very easy to contact by telephone and very helpful when spoken to”

Helpful Report

Posted 2 years ago

“Moved into a property in July it had Pre payment card took 2 months for them to remove it and put in smart meter and now trying to charge me £107 a month for electricity which I wasn’t even paying £30 A month on Pre payment card so can’t see how this is possible. Please note I’m only with them for electricity so can imagine the price if it was dual fuel”

Helpful Report

Posted 2 years ago

Hi Jordan, Thanks for taking the time to leave us a review on Trustpilot. I am sorry to hear you've had a poor experience. At Bulb, we aim to provide the best possible service and it sounds like you have not received that. I would like to take a look into the length of time it took for the meter to be exchanged as well as your current payment amount. So we can address it properly I would like to raise this as a complaint on your behalf Please can you send an email to feedback@bulb.co.uk with your account details and the reference: RIO301121. One of the team will then get back to you within 3-5 working days All the best, Katie

Posted 2 years ago

“Very helpful”

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Posted 2 years ago

“Hey Hi, Bulb experience was excellent, Quite good communication between myself and bulb employee she was guide me well I should appreciated her standard, Thank you....!!!”

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Posted 2 years ago

“Great service, great prices, fabulous reliable customer service. Couldn t rate highly enough.”

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Posted 2 years ago

“They ok, good customer service Sorted out problem quickly.”

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Posted 2 years ago

“I switched to Bulb in February and so far they have been really good - the switch was efficient and the communication was clear and frequent. They keep me informed about my balance and when and how much payments will be.”

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Posted 2 years ago

“Their accounts are the worst I have ever come across. they sent me 3. A4 envelopes each containing ka bundle of A3 paper (Ie twice,the size of A4) and each telling me I owed them different amount. The office told me the correct amount which I paid. I changed my supplier. 8 months later it received another bundle of paper which reviewed all the gas and electric I had used when I was with them and saying I owed them £81. They said they had been in dispute about the finishing number. I confirmed this with my new supplier and reluctantly paid £51 as they had offered me £30 as compensation. Two days later I received ANOTHER wad of paper giving me the same information! No wonder they are going bust.”

Helpful Report

Posted 2 years ago

Hi Jeanette, Thanks for taking the time to leave us a review. I am sorry I hear about the confusion with your billing. I can see we had disputed the closing gas reading on your account which is why there was a delay with your final bill. When a dispute is complete it should automatically close the dispute process on your account. In your case, there had been a technical error which stopped this from happening. This is why you received the same final bill twice. I have now corrected this and so you should not receive any further letters from us regarding this. If you wanted to discuss this any further then please drop us an email at feedback@bulb.co.uk. Take care, Katie

Posted 2 years ago

“Having read lots of horror stories I was really surprised at how easy it was to speak to someone and also the help they gave me to reduce my monthly payment. I’ve switched several times over the years and think Bulb are the best supplier out there. Really hoping they can survive these strange times in the industry”

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Posted 2 years ago

“Bulb provide a excellent service constantly keep you informed of any changes in your account and would recommend them to anyone”

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Posted 2 years ago

“Always very helpful, and pleasant to deal with which is hard to find.”

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Posted 2 years ago

“Bulb broke our Direct Debit agreement and took too much out and still they won’t refund the amount taken out. Their complaints system does not address the complaint they ignore it, be careful who you give Direct Debit agreements with!”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave us a review. I am sorry to hear about the issues you've had with your direct debit. It sounds like your payments were reviewed and increased. We do this to make sure your payments are covering the average usage on your account. Upon switching to Bulb we outline our payment review process in the terms and conditions which you agree to during the signup process. I would like to follow up on this to see exactly what has happened and how your complaint has been addressed as you should be getting clear and timely responses to this. Please can you email your account details to feedback@bulb.co.uk so we can take a further look? Take care, Katie

Posted 2 years ago

“Good company. Really helpful nothing to much trouble. Pleasant staff.”

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Posted 2 years ago

“bulb does exactly what it says on the tin”

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Posted 2 years ago

“Very good customer service”

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Posted 2 years ago

“No complaints resolution and no actions on issues for ages. company Charges for whatever they can think of.”

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Posted 2 years ago

Hi there, Thanks for leaving us a review. I am sorry to hear you have not reached a resolution to your complaint. At Bulb, we aim to provide the best possible service and it sounds like you have not received that. If you could email feedback@bulb.co.uk outlining the issue in more detail then we can take a look for you. Take care, Katie

Posted 2 years ago

“Courteous and helpful”

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Posted 2 years ago

“Good all-round eco-friendly company. I like them because they appear fair and ethical, give me refunds when prices drop and explain where prices have risen. They also allow me to avoid the big non-renewable energy companies by providing an eco-friendly energy supply at an affordable price.”

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Posted 3 years ago

“Excellent communication. Reasonable pricing. One of the best energy suppliers in the UK”

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Posted 3 years ago

“I,ve been with Bulb a few years now, recently moved home and used them again. They have always been helpful with any query or question asked.”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews