Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found the woman I spoke to difficult to deal with. She wasn't really listening and I still don't know if I'm going to be charged with the £15 fee, despite specifically asking and paying you £80 (33% of my Universal Credit).”

Helpful Report

Posted 2 years ago

Hi Paul, Thanks for taking the time to leave us a review. I am sorry to hear you did not find your phone call helpful. At Bulb, we aim to provide the best possible service and it sounds like you have not received that. I would like to review this call for you and go over the account to see exactly what is going on. Please can you email feedback@bulb.co.uk and include the reference number RIO021221. One of the team will then be in touch within 3-5 working days. Take care, Katie

Posted 2 years ago

“Helpful staff, doesn't take too long to answer when you ring”

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Posted 2 years ago

“Please do not finish this company, they are amazing. All the big companies can learn from this company. Boris..do not let this company fold. If you do. Next election you will be gone!!!”

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Posted 2 years ago

“After never changing from BG for years and years, Bulb was a breath of fresh air. I joined over three and a half years ago and have saved hundreds of pounds. I have had not one problem in that time. The system is so easy. They give lots of information on each statement regarding if you have a problem in terms of paying or for other reasons, and places to find help. I literally cannot fault them and am so annoyed that they’ve been forced out of business apparently through no fault on their part. It's a great loss.”

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Posted 2 years ago

“Bulb was recommended to by friend when I quoted a big increase by then supplier they saved me £40 a month so I hope they can get through this”

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Posted 2 years ago

“In August 2020, 'Look after my bills' recommended that I should move to 'Symbio Energy'. That was a bad mistake from beginning to end. My contract with Symbio Energy was due to end at the end of September, and a neighbour of mine recommended that I should move then to Bulb Energy. I saw his webpage for Bulb Energy and was most impressed. As a result, and before Symbio Energy went into administration, I arranged to move to Bulb Energy on 1 November 2021. So I haven't been with them for very long yet. My overall impression so far though is very good, and the way their administration is being handled appears to be much better than the administration of Symbio Energy is. I currently have no regrets.”

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Posted 2 years ago

“Marty was really helpful with me, and managed to set up an account from the correct day, and get the meter readings too”

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Posted 2 years ago

“Honest Communication brilliant Best ever”

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Posted 2 years ago

“Moved into property already supplied by bulb. Changeover details were delayed by me ( my fault), but bulb made the transition effortless. Courteous and well informed staff. Extremely happy with bulb”

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Posted 2 years ago

“very happy with the support you always gave me, and not pressurising me ,but giving the option of topping up rather than increasing the monthly payments .sorry to hear whats happened.”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“I’ve a loyal customer because Bulb keeps you up to date if my price plan is about to increase and provides option for a cheaper and better plan.”

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Posted 2 years ago

“I’ve been in my new home for 2 month and have unknowingly been paying debt on my prepaid gas meter, I called bulb and spoke with “simran” who explained everything i needed to do, he was very polite and patient and dealt with my problem in a professional manner, many thanks “simran” and thanks “bulb” … exceptional customer service… regards Wayne.”

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Posted 2 years ago

“Customer service is excellent. Always email back extremely quickly.”

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Posted 2 years ago

“I had a gas leak on my metre and the efficiency of Bulb had a new meter fitted within a couple of hours. They went to so much trouble getting in touch with the Nationals Grid and arranging everything so quickly which is ver rare these days. I was so grateful.”

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Posted 2 years ago

“Bulb has always served us well”

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Posted 2 years ago

“Not all that”

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Posted 2 years ago

Hi Donna, Thanks for leaving us a review. I am sorry you have not had a positive experience with Bulb. If there was anything you wanted to discuss or you need help with then please send an email to feedback@bulb.co.uk. One of the team will then aim to be in touch within 3-5 working days. All the best, Katie

Posted 2 years ago

“We recently moved house. We were bulb customers in our old house, and stayed with them as we like their green credentials abd find their bills easy to understand. Considerable initial confusion about accounts after the move, but at least you can speak to a human and sort it out, and they did.”

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Posted 2 years ago

“Very good company and good customer service. Really hope it can survive”

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Posted 2 years ago

“5 star company never had any problems with them”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews