Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot submit a review because I am still waiting for a response to my SEG application submitted on the 2nd March 2022. Please could you respond.”

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Posted 2 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry to hear you have not had an update on your SEG application. At Bulb, we aim to provide the best possible service and it sounds like you have not experienced that recently. Please can you send an email over to feedback@bulb.co.uk with your account details and the reference RIO100322. One of the team will then get back to you within 3-5 working days. All the best, Katie

Posted 2 years ago

“Great company to deal with”

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Posted 2 years ago

“Recommend defo”

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Posted 2 years ago

“Always very helpful.”

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Posted 2 years ago

“Never had any problems with bulb and the app is very helpful to keep check on spending”

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Posted 2 years ago

“Great customer service. Easy to navigate and use website.”

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Posted 2 years ago

“An excellent online service collecting meter readings and tracking costs. Sad to see the global energy crisis throwing them into administration.”

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Posted 2 years ago

“great first month then second month doubled my bill thanks guys its not like i dont have a family to feed aswell”

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Posted 2 years ago

Hi Steven, Thanks for taking the time to leave us a review. I am sorry to hear you are unhappy with the changes to your payments. At Bulb, you sign up with a quote for your usage based on the size and location of your property. This may not always be 100% accurate. When we start getting readings from you and bill to your actual usage we review the payments to make sure they are covering your usage. If they need to increase then we will make that change. If you wanted to discuss your payments further then please drop us an email to feedback@bulb.co.uk with your account details and the reference number RIO100322. One of the team will then be in touch within 3-5 working days. All the best, Katie

Posted 2 years ago

“In fairness to Bulb, they are pretty quick to respond via email. And friendly enough. However....they do pester. And their generic 'send us a meter reading' emails are hounding, and guilt-trippy. Someone used to come and take the readings for me (sent by Bulb) but when they went in to admin, that got cancelled so I got hounded. They also repeatedly tell me to get a smart meter, and that my property is eligible. I'd love a smart meter.....but I have also been told by the fitters that my property is not suitable. Which Bulb know. But Bulb keep telling me I should get one, and that I am eligible. 🤦🏻‍♀️”

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Posted 2 years ago

Hi Oliva, Thanks for taking the time to leave us a review, I am sorry that you are receiving too many emails about meter readings and smart installations. Please could you send us an email to feedback@bulb.co.uk with your account details the reference number RIO090322? I can then remove you from our smart mailing list and look into the meter readings emails for you. Thanks, Katie

Posted 2 years ago

“Bulb is not a good company to use! Their service is so bad and they really don’t care about their customers.”

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Posted 2 years ago

Hi there, Thank you so much for taking the time to share your feedback with us. I’m really sorry about any issues you've had. We always aim to provide the best possible service for our members, and it sounds like you haven’t experienced that with us. I would like to discuss this further with you. Could you send an email over to feedback@bulb.co.uk with your account details and the reference number RIO090322? One of the team will then be in touch within 3-5 working days. All the best, Katie

Posted 2 years ago

“Always had excellent service from bulbi would highly recommend this company.”

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Posted 2 years ago

“I was very impressed by the prompt reply and service I received.”

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Posted 2 years ago

“Consistently good customer service. Very polite and helpful staff.”

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Posted 2 years ago

“Bulb are a great company it’s real pity they’ve gone pop otherwise I’d have stayed with them for our Electric.”

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Posted 2 years ago

“Very pleased to be a Bulb customer. While prices have gone up with all suppliers, Bulb included, I’ve found their online support and app to be very helpful. Keen to see them roll out smart meters in my area too so that I can export power from solar panels.”

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Posted 2 years ago

“Been with Bulb for a few years now. They’ve always been competitive in price and really helpful whenever there was an issue to resolve. Shout out to Alessandra who took personal charge of the issue I had and followed it through to conclusion.”

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Posted 2 years ago

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Posted 2 years ago

“Hi there well what can I say about bulb where do I start x I DNT usual write reviews but I can honestly say gve them 100%customer service I have always had whilst ringing them bout enquires x my experience has and always had been fast sufficient always do they best to help me specially with me been in I'll health x help me with my gas and electricity whilst covid 19 was in progress as good will gesture x so once again thankyou so much bulb staff x”

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Posted 2 years ago

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Posted 2 years ago

“Have had absolutely no issues at all”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews