Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service happy with item”

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Posted 3 years ago

“Very pleased with your service”

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Posted 3 years ago

“Very good prices and easy to talk to much nicer then some other electric suppliers”

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Posted 3 years ago

“Efficient and helpful. With clear instructions and simple to navigate website.”

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Posted 3 years ago

“Fair pricing. Excellent customer communications”

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Posted 3 years ago

“Do not have any issues, am quite happy.”

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Posted 3 years ago

“Find everything very acceptable”

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Posted 3 years ago

“So easy to use, no surprises”

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Posted 3 years ago

“only been with bulb for 3 months but so far the service is very good.my account handled promptly and politely with no hitches.”

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Posted 3 years ago

“Environmentally-friendly, good service, clear communication, easy to change payment amounts, easy to see energy usage, cheap... that's all we need really”

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Posted 3 years ago

“Very easy to use app”

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Posted 3 years ago

“Excellent service , and you are in control with what you spend .”

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Posted 3 years ago

“Great prices and customer service”

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Posted 3 years ago

“Price creeping up”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. We're sorry to hear this - if you would like to discuss this further with us, you can send us an email to feedback@bulb.co.uk with your account details, and we'll be happy to look into your account for you. All the best, Lou

Posted 3 years ago

“Found Bulb very competitive price wise & easy to switch to ..”

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Posted 3 years ago

“I chose Bulb as it is a greener company than my existing energy supplier. They have been efficient and I have just had smart meter installed. Unfortunately you have to plug it in constantly as the battery life is short hence the 4 stars.”

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Posted 3 years ago

“Switching over was a breeze. Monthly updates on how much energy I have used in the month and how much money is on my account, are appreciated. So far I have no complaints to make.”

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Posted 3 years ago

“We ha been with the same supplier for many years, but their customer service arrangements changed which wasn’t good, so a friend recommended Bulb. I was a bit nervous that it would be a hassle as I had heard about other people having problems with other providers. However, I needn’t have worried it was the simplest to arrange online, regular emails to inform us of progress and since we have become customers the service is great. They inform you when payment is being taken, if you have used more electricity than you pay for you are given options to deal with this. Also, when giving a meter reading emails are sent to confirm this too. It has only been a few months since we joined the Bulb Club but so far we are very pleased with them.”

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Posted 3 years ago

“Overall not a good service, they don't provide what they promise. You can not speak to anyone, everything is done on line. I would not recommend Bulb to anyone.”

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Posted 3 years ago

Hi Dawn, Thanks for leaving us a review. I'm sorry that you've had an issue getting in touch with us. Our phone lines are open Monday-Friday between 9am and 5pm, so if you would like to contact about anything, you can give us a call on 0300 303 0635. Likewise, you can call this number out-of-hours for any emergencies. Do feel free to contact us there if you have any issues, otherwise you can also email us at feedback@bulb.co.uk. All the best, Lou

Posted 3 years ago

“We have been with Bulb for three years now, excellent service and competitive pricing”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews