Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service when I requested my credit to be refunded to me”

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Posted 2 years ago

“Fast,friendly and helpful”

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Posted 2 years ago

“When I was with BG it got so complicated understanding tariffs. Bulb is easy, great website. A child can understand it. Uncomplicated.”

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Posted 2 years ago

“excellent service”

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Posted 2 years ago

“Been with Bulb for few years now. Never had problems. They never change direct debit, only advise, but still your choice. Send email if needed they respond fairly quickly. Easy to send a meter reading every month then send on app. Detailed bill that is easy to understand.”

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Posted 2 years ago

“Easy to set up account, good price and helpful support.”

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Posted 2 years ago

“i have been with Bulb for a few years with no problems at all, i email them 3 days before the readings are required with the app ,and this works very well a great company well worth the 5 stars”

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Posted 2 years ago

“i have been with Bulb for a few years now with no problems, i send my readings once monthly and that works great for me.”

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Posted 2 years ago

“Communication via phone: They don’t speak clearly, there is noise in the background. Clearly reading from a script. If I hear, ‘your issue is being escalated’ one more time I’ll go nuts. Communication via email: Appears to be a ‘one email address fits all’ situation, despite the Bulb agents individual name and/or department being different. Again, replies seem to use a standard template. *Just like the Bulb replies on Trustpilot - another cut and paste job eh? The latest is I’ve been told they understand the ‘gravity’ of my complaint, and have been asked to describe the problem. MY SMART METER DOESN’T WORK. MY IHD DOESN’T WORK. I DON’T BELIEVE MY BILLS TO BE ACCURATE. These meters were installed on 13/05/22. I have told Bulb umpteen times this is the case. This has been going on for 3 months. How is Bulb calculating my bills? Apparently there was an outstanding balance of £74 that was being investigated - was I being overcharged and how was this calculated? Then via email Bulb threatened to charge me a £15 late payment fee if I didn’t pay by 11th Aug. Then via post Bulb threatened me with this fee if I didn’t pay but this time it said by 17th Aug. So I paid it. Then straightaway I was billed AGAIN. This time for £31.80. So I paid it to avoid late payment fees. Every single time I call or email, I am put on hold, the line is cut off, questions aren’t answered or I’m pawned off to another department. Wait for it, I’ll get a generic ‘sorry to hear you’re unhappy, we’ve asked Trustpilot for you details’ blah blah. SORT IT OUT”

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Posted 2 years ago

Hi there, Thanks for leaving us a review, I am sorry to hear about the poor experience you have had with your billing. This is not the level of service we aim to provide at Bulb. I am going to send you an email directly from myself and so if you wanted to discuss this issue further then please reply back to me there. All the best, Katie

Posted 2 years ago

“Excellent service very pleased with the way I was helped.”

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Posted 2 years ago

“They’ve been great”

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Posted 2 years ago

“Personal customer service excellant”

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Posted 2 years ago

“Good reliable service”

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Posted 2 years ago

“Bulb have provided me with an excellent service. I have been with them for several years now and would not even consider moving from them, I rarely need to contact customer services but when I have needed to the staff are really very good and helpful. I truly believe them to be one of the best if not the best suppliers, In the past I have been a customer of all the big 4 suppliers and not one of them could match Bulb - Not then and not now, the others treat you as a nuisance while bulb treat you as a valued customer Forget the rest Go with Bulb”

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Posted 2 years ago

“Very friendly company. Only have one tariff, did take them a while to sort out my smart meters but all ok now. No reason to think of changing. Decent company.”

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Posted 2 years ago

“Pleased with a quick response to our query. Thank you.”

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Posted 2 years ago

“I requested a credit refund and the chat bot was very helpful it only took five mins.”

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Posted 2 years ago

“I continue to have a lot of respect for Bulb despite its problems. I continue to find Bulb supportive and quick to respond to any questions. I continue to rate Bulb highly.”

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Posted 2 years ago

“Happy with Bulb’s service and prices”

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Posted 2 years ago

“Cheapest and best second to none service excellent hope the organisation stays as bulb”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews