Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bulb are fantastic. Can easily take a couple photos of my metres every month to keep my payments accurate. They are the most hassle free Energy Supplier I’ve ever been with.”

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Posted 3 years ago

“Much better value than the 2 companies I had when moved into 2 addresses and green energy 👌”

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Posted 3 years ago

“I switched first time in15 years bulb made switch hassle free and my bills are cheaper each week than my last provider Scottish power.”

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Posted 3 years ago

“Helpful and efficient”

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Posted 3 years ago

“Good customer service. Affordable price range for Electricity. I found less expensive than any other Electricity providers in the market.”

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Posted 3 years ago

“Been with Bulb for a few years now. Always competitive pricing and I like the monthly account update as this helps me to keep an eye on energy costs. Used them at my previous house and switched our new home to Bulb when we moved here a few months ago. Pleased to say that this was a completely painless operation! The only reason that I haven't given five stars is because trying to get answers from Bulb can be a bit challenging as, unless you are lucky and the "BulbBot" actually manages to answer your query, you have to resort to e-mails. Must admit that I have had differing results when using this method to talk to Bulb. As Bulb appear to be getting bigger, I am hoping that there may come a time when there is a way to communicate with a human being, either through something like a call centre (optimistic I know!) or maybe even chat with a real person.”

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Posted 3 years ago

Hi Ron, Thanks for leaving us a review. We do have agents taking calls from 9am-5pm Monday-Friday, so you can call us on 0300 303 0635 during these hours. You can also contact us on live chat during these hours and on social media (Facebook, Twitter and Instagram) too. If you have any questions or need any other help, do let me know. All the best, Lou

Posted 3 years ago

“One of the least expensive companies out there. It would be better if you were able to speak to someone rather than all online”

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Posted 3 years ago

“You bastards have left me with no power as your key won't work”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry to hear that you've had an issue with your electricity prepay key and that that's left you without power. Would you be able to get in touch with us as urgently as you can, so we can get this resolved for you? You can call us on 0300 303 0635 or email us at help@bulb.co.uk. All the best, Lou

Posted 3 years ago

“Great service. Lovely emails and really impressed with how easy it all was!”

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Posted 3 years ago

“Very good company and cheepw”

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Posted 3 years ago

“Only been using bulb since may, no problems so far so good”

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Posted 3 years ago

“If you want a review, ask someone who has been with you for longer than a month or two.”

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Posted 3 years ago

Hi Richard, Thanks for leaving us a review. Even if you've only signed up, we still would like to hear from you, which is why we don't limit at which point we request reviews. However, I appreciate that you might want to be with us for a little longer before you want to post a review. We hope you continue to have a positive experience with us either way, but if you do require any help, please don't hesitate to give us a call on 0300 303 0635 or email us at help@bulb.co.uk. All the best, Lou

Posted 3 years ago

“Bulb have been easy to communicate with and keep things simple and straightforward. I am glad to have changed to Bulb and hope the relatively low cost of our energy will continue.”

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Posted 3 years ago

“Transferred to Bulb from a recommendation from a friend. Very easy and we each got £50 credit.”

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Posted 3 years ago

“Having recently joined Bulb after a friend’s recommendation, they now manage both my Electric and Gas supply’s, very pleased with the way they dealt with the change over from my old accounts and my friend and I also received a £50 credit to your accounts”

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Posted 3 years ago

“The service is simply perfect and clear and I am really happy to use a green energy.”

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Posted 3 years ago

“Very easy to deal with. Personnel staff really good. Easy changeover. Cheapest on market. I saved over £25 per month by changing to them. I would recommend to at least give them a go.”

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Posted 3 years ago

“So far so good ☺️”

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Posted 3 years ago

“Also try to help u sort it out”

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Posted 3 years ago

“Straight forward and affordable”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews