Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far so good. Had a long conversation with Bulb’s customers service that was connected quickly and the agent solved and answers what I requested.”

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Posted 2 years ago

“Took a refundable deposit, which wasn't returned ,and like you to be very much in credit .I've had no refund”

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Posted 2 years ago

Hi Warren, Thanks for taking the time to leave your feedback. I am sorry for the poor service. I would like to look into your refund issue for you and get this resolved. I have sent you an email directly about the issue. If you wanted to discuss it further please get back to me there. All the best, Jenny.

Posted 2 years ago

“Your services are excellent”

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Posted 2 years ago

“In these difficult times, I've found Bulb to be an excellent utility provider. Prices are as fair as they can be, and their level of customer service is very good - staff are very helpful, courteous and easy to contact .”

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Posted 2 years ago

“Lack of customer service support for family of a deceased customer. Sent all necessary information, some of it twice, for it not to be acknowledged. Withholding deceased customers credit. No support for bereaved family whilst having to chase the credit owed. Families should not have this experience!”

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Posted 2 years ago

Hi there, Thanks for leaving us a review. This is not the level of service we aim to provide at Bulb and I am very sorry to hear about the poor experience you've had hear. Please can you send an email over to feedback@bulb.co.uk with the subject RIO270422. We can then look into the issues for you and hopefully sort the account out. Take care, Katie

Posted 2 years ago

“Very pleased with the answer I received for my question.”

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Posted 2 years ago

“16 days and no reply to email. Believe me BULB is lower than 1☆. CALL NO ANSWER. EMAIL NO REPONSE. 5☆ Reviews. NO WAY is this possible in my experience. BULB remove thousands of 1☆ reviews to boost their rating. Posters of FAKE reviews should be prosecuted. Administrators are not in control of this company, incompetence and liars are in the driving seat. Bulb should be closed immediately to protect customers.”

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Posted 2 years ago

Hi there, Thanks for taking the time to leave us your feedback. I am sorry to hear about your poor experience. At Bulb, we always aim to provide the best possible service but it sounds like you have not received that here. I would like to look into this for you. Please send an email over to feedback@bulb.co.uk with the subject RIO230422. All the best, Katie

Posted 2 years ago

“Have had satisfaction from this company ever since l joined. Shelagh Hadron. Very good.”

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Posted 2 years ago

“Very responsive. Helpful and clear in explanations. Thankyou”

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Posted 2 years ago

“always been happy with them wether online or on phone”

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Posted 2 years ago

“I have always been very pleased with the service received from Bulb and today even more so ! I called re a query about my incorrect online meter reading, which was entirely my fault. The person that I spoke with was very patient, listened carefully and was able to amend my mistake. She was friendly and most helpful. Thank you.”

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Posted 2 years ago

“Very helpful, quick to respond to any queries. Happy to allow monthly charges to suit our needs, within reason. Await our new bills with trepidation.”

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Posted 2 years ago

“Bulb customer service is fantastic when they supposedly read my electric meter using smart meter it gave them the original reading I had given them when I joined 3 years ago so not such a smart meter if it ever was one. Looked like I had used a huge amount of electricity from April 12th to 13th so straight onto them via chat to sort, person on end checked everything for me and told me that the wrong reading was from the smart meter as I said not smart at all - I wasn't aware it was anyway as no one has fitted one in the last few years. Anyway all sorted now but increase from April to cover high costs although not extreme but still £70 more than I use a month and it's a month in advance seems a bit much”

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Posted 2 years ago

“The customer service I received on line/phone was very efficient and positive. As a new customer, normally my heart sinks at having to go through the long process of setting up an account. With their guidance I was up running, had submitted meter readings and paid what I owed within in 15 minutes. Thank you to the team members who supported me.”

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Posted 2 years ago

“Very easy to update them with meter readings & to contact to discuss with any problems.”

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Posted 2 years ago

“I've always found Bulb to be a good, fair company. Their customer service is excellent - an absolute necessity, yet sadly a rarity with most companies nowadays. Would recommend.”

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Posted 2 years ago

“- Hayden Wood draws an annual salary of 250k, Uk taxpayers fund this. Bulb is now essentially nationalised why is this salary still drawn?”

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Posted 2 years ago

“If I could give this company half a star then I would...Shambles!”

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Posted 2 years ago

Hi Andrew, Thanks for taking the time to leave us a review. I am sorry you have not found our service satisfactory. We always aim to provide the best possible service but it sounds like that has not been the case here. I have sent an email over from myself and so if you wanted to discuss anything further then please get back to me there. All the best, Katie

Posted 2 years ago

“Why I gave you five star because you are good electric company”

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Posted 2 years ago

“Very happy with both the service and prices on electric and gas”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews