Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Switched to bulb without any fuss. Good clear communications. Regular statements. Excellent. Would highly recommend.”

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Posted 3 years ago

“Finally took time off work to have a smart meter Series 2 installed on the 1st of June. Told by the installing tech, it would be up and running within 24 to 48hours. Its now the 24th of June. Some 552 hours later. The not so smart meter just sits there day after day doing nothing. Yes its switched on. Within 2m of the meter. Connected to my WiFi and obviously using my electric to provide it's power. Still waiting to be sorted. Best regards. A very annoyed customer.”

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Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I am really sorry to hear that your In Home Display is still not working as it should. Please can you email us at feedback@bulb.co.uk so that we can look into this for you? Many thanks, Niamh

Posted 3 years ago

“Would like a rebate on energy i have not used”

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Posted 3 years ago

“Three days after changing to Bulb, they increased their prices. I saved nothing by changing to them.”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change for you. We aim to keep prices as low as possible for as long as possible, but we can't offer unsustainable rates, as our prices always reflect wholesale costs. You can read more about the reasoning behind this price change on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Could be more informative at the very beginning. Ask all the questions as they are not forthcoming.”

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Posted 3 years ago

“I am very happy with the services you give”

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Posted 3 years ago

“I'm writing this because they asked for a review. Fine as a supplier and reasonably cheep, very basic easy to use app. However.... When I joined I was told they could change my meters, ones prepay elec and the other the original gas on standard billing. I've been continually told that it will be done. The first delay was 2nd gen meters weren't available, then lockdown was used as an excuse, now I think we are around 2 years down the line and I've been told they still 'can't' because they aren't doing my area yet! I'm currently in the process of switching from them to a new supplier.”

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Posted 3 years ago

Hi Rebecca, Thanks for leaving us a review. I'm sorry that you've experienced a delay in us being able to exchange your meter for you. I've taken a look at your account, as your email address is provided with your review, and we should be able to get this booked in for you. I've sent you an email to double-check your booking eligibility, so if you can follow up with me there, that would be great. All the best, Lou

Posted 3 years ago

“No hassle no fuss just good electricity at a good price”

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Posted 3 years ago

“I was a former customer of bulb at my previous address. I was very happy. I had no hesitation of signup again when I moved house. However, since moving the service hasn’t been anything like as good. I want to have an economy 7 meter removed and replaced with a single tariff smart meter. Bulb customer service has been obstructive, slow and repetitive. They have also advised me to instruct an electrician to carry out involving opening the meter which is against the law. Essentially, Bulb are happy to take your monthly payment but aren’t very interested in actually doing anything or fulfilling customer service. Beware.”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. I'm sorry that you've had issues with this metering case. There are some processes that do need to be followed for us to be able to exchange a 2-rate meter for a 1-rate meter, but I would like to look into this to see how we can get this process going for you. Would you be able to send us an email to feedback@bulb.co.uk, so we can get this sorted for you? All the best, Lou

Posted 3 years ago

“Good service, good rates”

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Posted 3 years ago

“Changed to bulb for my elderly mother, her Gas and electric bill have reduced significantly . Easy to switch to Bulb. Would highly recomed Bulb.”

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Posted 3 years ago

“My prices changed within a week! and then again 2 months later. I think I would feel happier using someone who locks prices in.”

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Posted 3 years ago

Hi there, Thanks for leaving us a review. As our tariff is a variable rate tariff, we do have to change our prices on the wholesale market increase. However, I'm sorry for the unfortunate timing of the recent price change. You can read more about this on our blog here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 All the best, Lou

Posted 3 years ago

“Just joined bulb and they seem good. They sorted my changeover leaving me to do nothing.”

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Posted 3 years ago

“Bulb asked me to review them which was pretty silly bearing in mind that within a month of starting my contract they increased their tariff. I know that they claim to reduce their tariffs when energy costs drop but such a yoyo process is of little use to anyone. I accepted their original proposal even though they weren't the cheapest and I will stick with them despite there now being many suppliers who are cheaper.”

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Posted 3 years ago

Hi Mark, Thanks for leaving us a review. I'm sorry for the unfortunate timing of this price change. As our tariff reflects the true cost of energy on the wholesale market, this does mean that this goes both up - and down, as you've said - according to wholesale costs. You can read more about the reasoning behind these price changes here: https://bulb.co.uk/blog/energy-price-watch-were-changing-our-prices-may-21 We appreciate you sticking with us nonetheless though, and if you do need any other help, do let us know by sending us an email to feedback@bulb.co.uk. All the best, Lou

Posted 3 years ago

“Good informative and straightforward service.”

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Posted 3 years ago

“First Class, Highly recommended.”

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Posted 3 years ago

“Had a smart meter installed a few weeks ago ,really happy and the man who installed it was really good,explained everything and was very polite”

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Posted 3 years ago

“Very quick and straightforward change over delighted with bulb”

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Posted 3 years ago

“Easy service - good value”

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Posted 3 years ago

“No issues so far, communication is good”

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Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews