Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic response to a querie I enquired about. It was after office hours and I got a lovely, friendly reply that same night. Brilliant service.”

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Posted 1 year ago

“Good service quick response”

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Posted 1 year ago

“Good response regards to questions & metre readings &updates.”

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Posted 1 year ago

“User-friendly website. Good, fast customer service.”

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Posted 1 year ago

“Always quick to respibd to ensils and querirs and sort out any issues”

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Posted 1 year ago

“I joined bulb 5 years ago. I do not know what other companies do now, but I always appreciated the detailed reports on my electricity and gas bills. This last month my incorrect entry of my gas reading (which produced a rather large bill!) was corrected within an hour or so of my receiving it by one of Octopus's team. (Thanks to K.)”

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Posted 1 year ago

“No fuss top up on your phone and easy to talk to”

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Posted 1 year ago

“Customer service answered my query email straight away. Also suggested I lower my monthly payments based on usage.”

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Posted 1 year ago

“Easy to use Informative Excellent customer facing interface”

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Posted 1 year ago

“I queried my smart meter display usage total value for January as the bill was 10% more excluding vat and standing charges. I was told ignore this display and log on for accurate readings. What is the point in having a smart display if it isnt accurate. A total waste of money!!!. There would be uproar if the public knew. Even your employee agreed I could put it in a drawer and log on as the only way for accuracy. Scandalous!!!”

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Posted 1 year ago

Hi Norman, Thanks for taking the time to leave us a review. Sometimes In-Home Displays do not display upon installation or may go offline. We agree that these monitors are important to monitor for your usage. Some fixes can be achieved through a reboot while others may require a firmware upgrade from the manufacturer. However, you have a 1st generation smart meter and Bulb has only ever installed 2nd generation smart meters, which means we won't be able to supply a new In-Home Display that is compatible with the type of smart meter you have. However, you can download our app on the Google or Apple store and this has numerous features including being able to monitor your usage. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Very helpful team”

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Posted 1 year ago

“We recently had our gas and electricity meters replaced with Smart meters and the installer, Kevin, was first class. He was helpful, polite, efficient and friendly. Top marks.”

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Posted 1 year ago

“Very efficient-had an issue which was resolved rapidly and professionally. Altogether excellent service”

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Posted 1 year ago

“Bulb and it's staff gave excellent service thank you”

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Posted 1 year ago

“I found a member of your team helpful very polite and easy to talk to”

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Posted 1 year ago

“In the time we've been with Bulb we have had very few problems, nothing major. Our preference is to stay away from Smart Meters because we don't mind submitting our own meter readings because we monitor our usage. In doing so we have a very good idea of our costs, the only problem is the unit price fluctuations which cause minor problems. I/we think that the amount of money taken through Direct Debt could be a smaller amount, but I guess that won't happen.”

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Posted 1 year ago

Hi Dave, Thank you for writing your review of Bulb on Reviews.io. I'm sorry for your experience and that you’re unhappy with your current monthly payment amount. Ultimately you will only pay for what you use, so if you’re paying too much then this excess credit will build up in your Bulb account and the payment can be brought down, or you can have this refunded. If you aren't paying in enough, then a debit will build up and you would need to pay this off at some point we would be in touch to suggest an amendment to your payments to reduce this debit. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Do not waste your time on this company. Worst company ever. Please stay well clear... you will thank me after!”

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Posted 1 year ago

Hi, Thank you for taking the time to share your feedback with us here on Reviews.io. I'm sorry for the poor experience you've had with us. We always aim to provide great service to our members, and it sounds like this isn't what you've experienced here. I've sent you an email directly from myself, so if you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Could do better.!”

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Posted 1 year ago

Hi, Thank you for taking the time to share your feedback with us here on Reviews.io. We are sorry that you have had an issue with us and that we have fallen short in sorting this for you. We would like the opportunity to investigate this issue so I've sent you an email directly from myself. If you want to discuss this issue further then please reply to me there and hopefully, we can come to a resolution. Regards, Lloyd

Posted 1 year ago

“Never had any problems plenty of communication letting the customer know what is happening.”

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Posted 1 year ago

“Absolutely appallingly horrible inhumane customer service. I was sent a gas bill for 16 thousand pounds..obviously totally impossible as it was for a studio flat with just a gas cooker, nothing else gas operated. Trying to get that sorted, all I got was automated emails telling me this is correct and maybe I'd like a smart meter to be better equipped in the future?!?! Seriously? The times we are living, I could've seriously hung myself there and then and all I am getting from this company is nothing.”

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Posted 1 year ago

Bulb is rated 4.1 based on 3,920 reviews