Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good company”

Helpful Report

Posted 2 years ago

“App is easy to use. Telephone reps are lovely to deal with. Only one issue which won’t affect everyone - the app has a limit of what can be overpaid which means I have to either phone or email each time.”

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Posted 2 years ago

“We have only been with bulb since September 2021 and so far we are very happy”

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Posted 2 years ago

“No problems at all, very helpful at all times”

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Posted 2 years ago

“Kept us reasonably up to date regarding their circumstances and changes in costs etc.”

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Posted 2 years ago

“Easy to deal with, good company,”

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Posted 2 years ago

“Keeps trying to increase direct debit saying we are overdrawn, when we are actually £80 in credit. Not just myself this happens to, but also family members who are with Bulb. They take the bill a day before your direct debit has cleared to make the figures look worse. Would swap to another provider if I could and will as soon as able to.”

Helpful Report

Posted 2 years ago

Hi George, Thanks for taking the time to leave us a review. I’m really sorry about any issues you've had. Direct debit payments take a few days to clear and so while the payment is taken the same day your statement is issued it won't appear on your Bulb account for a few days. This is why it makes the figures look lower than they actually are. Unfortunately, this is not something we are able to change as it is the standard direct debit process. If you would like to discuss this further with me then please send an email over to feedback@bulb.co.uk with your account details and the reference number RIO110322. All the best, Katie

Posted 2 years ago

“Moved to Bulb end of November and they have been very helpful and easy to contact. Usually answer the phone quickly which is a refreshing change these days.”

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Posted 2 years ago

“Never any issues happy with bulb”

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Posted 2 years ago

“I had some issues with getting signed up as the new tenant when I first moved in and Bulb were very helpful, gave good, advice and never made me feel pressured. They also explained clearly anything I had questions about/didn't understand and were really friendly (but not patronising) with a very helpful attitude. I really felt treated as a human being, not just another customer. I have to say I did not expect such good service from an electric company, especially one in administration and can give an absolute 5/5.”

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Posted 2 years ago

“Excellent service - absolutely no complaints, and a very easy company to contact and communicate with. Additionally I have received a generous low income discount for the past two years for my electricity.”

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Posted 2 years ago

“The service has been easy and quick. Any queries were answered quickly. I would recommend Bulb”

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Posted 2 years ago

“My problem has not been solved. In my account it shows I’m in debt but actually I’m not, as the company has made a mistake”

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Posted 2 years ago

Hi there, Thanks for leaving us your feedback. I am sorry to hear you've had a poor experience with Bulb. We always aim to provide the best possible service but it sounds like you have not received that. I would like to look into the billing and discuss this further with you so please could you send your account details over to feedback@bulb.co.uk? In this email could you include the reference number RIO100322 Take care, Katie

Posted 2 years ago

“Always on the ball with everything but feel even though energy prices have gone up,the monthly direct debit are a bit high but overall a great company”

Helpful Report

Posted 2 years ago

“The energy prices are right and the service is good.”

Helpful Report

Posted 2 years ago

“Always on the ball with everything but feel even though energy prices have gone up,the monthly direct debit are a bit high but overall a great company”

Helpful Report

Posted 2 years ago

“I like the bulb presentation of energy usage and billing which is a vast improvement on British Gas. However in common with British Gas they are unwilling or unable to resolve the issues I have with the smart meter which is faulty. `British Gas installed it but when it stopped working they just did nothing. Bulb instead of listening to me decided to go through the whole process again and have 12 months later decided that the meter is faulty. If I had bought a product which failed after 6 months I would want the manufacturer to replace it. Basically this smart meter roll out is a joke. I waited for the new generation of SM2 meters so you can imagine my disappointment that the smart meter failed after such a short time. However I did not think it would be impossible to get the fault rectified.....so what its the point of smart meters if they can't be fixed. The meter was installed by British Gas and I think they should have fixed it. However Bulb have assumed responsibility so they should fix it as a matter of urgency.”

Helpful Report

Posted 2 years ago

Hi Stephen, Thanks for taking the time to leave us a review. I am sorry to hear about the issues you've had since getting your smart meter installed. There are a number of faults that we are aware of with the second generation smart meters and it depends on what this fault is as to how we will deal with it. I would like to take a look into your account so we can determine exactly what is going on. Please can you send an email to feedback@bulb.co.uk with your account details and the reference number RIO100322? All the best, Katie

Posted 2 years ago

“Good online system to run yojr account and excellent communication”

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Posted 2 years ago

“Good online system to run yojr account and excellent communication”

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Posted 2 years ago

“Good to start but now as bad as all the rest Shocking.”

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Posted 2 years ago

Hi there, Thanks for leaving us your feedback. I am sorry to hear you've had a poor experience with Bulb. We always aim to provide the best possible service but it sounds like you have not received that. I would like to discuss this further with you so please could you send your account details over to feedback@bulb.co.uk? In this email could you include the reference number RIO100322 All the best, Katie

Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews