Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent app and easy to use. Took on board my fit membership when Coop Energy stopped providing the service.”

Helpful Report

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

“Had a problem with warm home discount Zsara very kindly sorted the problem”

Helpful Report

Posted 3 years ago

“Five complaints raised since January none of those addressed by bulb they basically raise the energy bill to havens say £3100 in debt for energy used by one person and want £209 per month knowing 1) the person is on uc they saw evidence 2) the person has mental health condition raised multiple times to them and them ignoring it completely. They claim they have no start reading not true it was provided at time of switch / move here and they want access to bank accounts so they decide if £209 is affordable from UC. Told them it’s degrading and dehumanising but also for person with limited mental capacity to make decisions this feel downright bullying and discrimination and abusive. Still I attach their exact reply to my sending copies of my benefit payments in the fifth round of complaint. It’s to either use their bank account access service or to use what they describe as a 2-3 month process with StepChange who by the way would never award them payment but would advise debt solution and they’d get nothing based on the income they also know about. Note the last paragraph, we can’t lower from £209 because there has to be payment toward the debt. Because money less than £209 doesn’t exist since January 2021 and I complained endlessly that they prevent me from making monthly payments and begged them. But as I’m ill they just treat me with this same template I have multiple copies of it. This is an actual complaint response and resolution. As for why use could be so high on bill when it’s one person I can’t tell and they clearly don’t want to look into. They gave me panic attack today because I had calls on my phone googled number and it came up as bulb. They have the ability to drive me to the point of wanting to end my life just because of them and their careless dehumanising approach, when fighting a disease is hard they literally convince me that it’s pointless. I’m now in dread they show up tomorrow to replace meter. If they do I call my adviser if I’ll be able to to get them back off but I know they won’t back off. Part of me hope they go against the adviser so they get publicly shamed for their discriminative inhumane practices because it feels they do it repeatedly for so long 11 months because I’m vulnerable and they think they get away with anything. Can’t imagine how they can have good reviews. All along they refused to work with me or allow me make payments they kept chanting to contact StepChange who wouldn’t help them and they cite it takes 2-3 months, and to send them reading from years ago, and they didn’t bother as much as to at least allow payment in between or whatever so it’s not like I wasn’t paying they want £209 or nothing. Abusive and discriminative and they shouldn’t be allowed to trade their helpdesk can’t care less about people and their complaint procedure is dealt on helpdesk and is basically nonexistent. To date they also didn’t give deadlock letter which and their constant disappearance and restarting approach of the issue tells me that is how they avoid ofgem and energy ombudsman complaints because ombudsman need 8 week from complaint raised in energy provider and a deadlock letter and they effectively prevent raising ombudsman complaint with their tactics. Ps - couldn’t upload the screenshot I wanted to include, there’s no means to upload it.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for sharing your experience of Bulb. I'm really sorry for the poor experience you've had with us. From what you have said, it sounds like you didn't get the support needed to help manage your debt, so I'm sorry about this. If you wanted to go through Step Change, it can take up to 4 weeks for them to get back to us, but once you've come up with a debt management plan with them, we'd then set your payments at what Step Change suggested. This would be a more manageable solution rather than going through Tully as it's only a 3 month payment relief. I have looked into your account and can see that it looks like the debt has built up because we didn't receive regular readings, and our estimates were too low. Then when we received a reading it caused a high bill. On top of this, your payments weren't covering your usage. But I appreciate this should have been communicated much clearer to you. I can see you have an active complaint open, so I hope my colleague can get this resolved for you. But if there's anything I can help with, please email feedback@bulb.co.uk All the best, Meg

Posted 3 years ago

“I am happy with bulb at the moment, but unhappy that I keep getting letters and emails promoting smart meters only to be told that I cannot have one as I have storage heaters. So until this changes may I suggest you stop promoting them !”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to leave us a review. I am sorry you are still getting asked about smart meters while we are unable to fit one for you. We can remove you from our smart mailing list which would stop the letters and emails. To do that please email feedback@bulb.co.uk and one of the team will get back to you. All the best, Katie

Posted 3 years ago

“First class service”

Helpful Report

Posted 3 years ago

“Everything has been easy and straightforward and at a very reasonable price.”

Helpful Report

Posted 3 years ago

“Absolutely shocking customer service.”

Helpful Report

Posted 3 years ago

Hi Phil, Thanks for sharing your review of Bulb. I'm really sorry to hear that you've had a bad experience with Bulb. We always aim for the highest level of service, and it seems like you haven't experienced that. I'd be happy to look into the service you received and raise a complaint for you, so please email feedback@bulb.co.uk and one of the team will get back to you. All the best, Megan

Posted 3 years ago

“Wry good and informative company. I have never made any complaints as they are very good at giving out any information when I needed to know about anything”

Helpful Report

Posted 3 years ago

“Helpful customer service… but not completely happy with outcome of Y inquirey”

Helpful Report

Posted 3 years ago

“We have not had to have direct contact with Bulb customer service because their service is straight forwards and hassle free. This occasions we had contact to arrange a refund of credit to us. Their representative was polite, informative & happy to help. Their automated serve is easy to follow…. so yes,.. very happy with the service they have been providing for the last 3 years”

Helpful Report

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

“I had over paid money into my account.......i was owed over £500, when I contacted them to get it back they said i had to wait a month then when i tried again it said i had to wai wait another month....so i did. After waiting 2 months i called to get my money back and they wanted a picture of my meter box before they could do it.......then they tell me there was a problem with the billing! I then owed them money APPARENTLY!! I have NEVER had such high bills!! I was then told that the manager would call me back, AND DID NOT!! RUDE!! Funny how there was a problem only when i wanted my money back! So they didn't pick this billing issue up on ANY of my meter readings? Or after the smart meter was installed?? REALLY?? I am a single mother of a 10 month old baby, on benefits!! And they just took what i had overpaid!! REALLY WOULDN'T RECOMMEND THIS COMPANY!!”

Helpful Report

Posted 3 years ago

Hi Anneka, Thanks for taking the time to leave us a review. I'm really sorry to hear that you have had issues with your account We always aim for the highest level of service, and it seems like you haven't experienced that. When you first got in touch to request the refund we should have looked into your account further to ensure it was all up to date and the account balance was correct. We shouldn't have left it so long to update your account balance. I'd like to look into this further and get a better explanation for you, so please could you email feedback@bulb.co.uk. All the best, Megan

Posted 3 years ago

“Amazing, efficient. super service. Customer service provides answers to queries fast and efficiently either by phone or email. Thank you Maha Thomson”

Helpful Report

Posted 3 years ago

“Super service. Nothing too much trouble.”

Helpful Report

Posted 3 years ago

“Always extremely helpful when contacted, no matter what the problem is, you are not hurried in your explanation, and they do everything they can to help you. Their billing system is easy to understand and paying each month for your electricity means no huge bills every quarter or bi-annually. I woukd recommend them to anyone.”

Helpful Report

Posted 3 years ago

“Service has been good. The only issue has been changing the monthly payment online. It has not worked and have needed to call in to change the amount. Telephone service was great, spoke to a person, not an automated service.”

Helpful Report

Posted 3 years ago

“I moved the same month on 14: 10: 2021 gas has unpaid amounts from the past why not miss deleted payment from before I have.gaz am.children please nice do something”

Helpful Report

Posted 3 years ago

Hi Mariana, Thanks for sharing your review. I'm sorry to hear that you've issues with Bulb since you've moved in. If the previous tenant left debt then that's definitely not yours to pay. Please email feedback@bulb.co.uk so we can get that sorted for you. All the best, Megan

Posted 3 years ago

“Had the pleasure off speaking to Ben re: gas card not registering properly. A new 1 Was ordered within minutes and my mind put at rest that the credit on gas card would not be lost. Super happy with bulbs customer service. Good job guy’s.”

Helpful Report

Posted 3 years ago

“The member of staff was great”

Helpful Report

Posted 3 years ago

Bulb is rated 4.1 based on 3,920 reviews