Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

Write Your review

Tell us how Bulb made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Each time I've had to talk to Bulb the staff have been exceptional in listening, help and advice and always seem to go the extra mile.”

Helpful Report

Posted 1 year ago

“I really don't want to be taken over by octopus as bulb have been an outstanding energy company and don't deserve to be allowed to fold Thank you so much a very satisfied customer.”

Helpful Report

Posted 1 year ago

“I have had no problems dealing with Bulb, I like the way their e-mails are set out they seem to be cheerful.”

Helpful Report

Posted 1 year ago

“Any queries I have had have been dealt with quickly and efficiently good customer service”

Helpful Report

Posted 1 year ago

“I’ve been a bulb member for approx 4 years I previously had been with SAINSBURYS and British Gas I can honestly say Bulb are different class from these big providers, the kept me up to date with every change on my account all the staff I spoke with were very pleasant and although they had a guarantee that when yiu called in for anything if they did not answer within ten minutes they would put £10 into your account that’s how confident there customer service was. I must say from the CEO to the lovely people answering the phone on the front line it was run the way I expect a major company to be run nowadays even with the biggest of companies customer service is non existent and everything is automated I will miss Bulb hugely when they go thanks for everything you done for me. Kind regards George”

Helpful Report

Posted 1 year ago

“Very helpful on the phone and very easy and straightforward to navigate website. Excellent service.”

Helpful Report

Posted 1 year ago

“bulb is very helpful”

Helpful Report

Posted 1 year ago

“I am looking forward to receive my energy bills support scheme payments vouchers”

Helpful Report

Posted 1 year ago

“Despite talking to a customer care team who agreed to lower my payments to £300 it has not been altered in my account app”

Helpful Report

Posted 1 year ago

“I cannot rate the company as I am still waiting for October and November vouchers for my prepayment meter. I had a conversation last week saying vouchers would be sent and yesterday I had the same conversation. No help at all”

Helpful Report

Posted 1 year ago

“Alexandra couldn't have been more helpful when I moved and opened account with Bulb. If everyone is as efficient as her Bulb is fine”

Helpful Report

Posted 1 year ago

“Have just moved house and where Bulb is my new supplier. Bulb answer the phone so quickly and you get to talk to a friendly and efficient human being. Both rare these days.”

Helpful Report

Posted 1 year ago

“Hands down the best energy company that I've ever dealt with, not had a single issue with them since being with the company.”

Helpful Report

Posted 1 year ago

“Fantastic service helped me right away brilliant”

Helpful Report

Posted 1 year ago

“It was hard to discuss and for the agent to understand my request”

Helpful Report

Posted 1 year ago

“After moving to a new home. We decided to stay with bulb as they had supplied the previous owners owners energy. The lady I spoke to at bulb was very helpful and informative.”

Helpful Report

Posted 1 year ago

“Very helpful staff. Very informative home page and website.”

Helpful Report

Posted 1 year ago

“Bulb have been amazing. Informative, helpful and keep me on track with my costs and outgoings for energy. I truly hope Octopus provide the same level of service.”

Helpful Report

Posted 1 year ago

“Poor staff knowledge made me so stressed and left me with a bad impression about bulb. Kwanda who reassured me gone beyond my expectations. Very patient too.”

Helpful Report

Posted 1 year ago

“After moving to a new home. We decided to stay with bulb as they had supplied the previous owners owners energy. The lady I spoke to at bulb was very helpful and informative.”

Helpful Report

Posted 1 year ago

Bulb is rated 4.1 based on 3,920 reviews